Ulta

My visit to Ulta made me feel like a million bucks, no hurry, very casual and relaxed and took the time to do everything thoroughly and so professionally!

I am a platinum++ Ulta shopper and normally I am satisfied. However I recently had s situation where I purchased the Cargo Emerald City palette available only online. Before I purchased I read the online reviews and they were glowing - 4.5 star product on average. When I tried the palette it was clearly not a 4.5 star product. I felt like I should go online and leave s review to make sure other customers would be aware of the issues, mainly the fact that the emerald green color actually looked grey brown on the eye and product fallout was very high and I thought the price was too high for the quality. Even with all that I still gave it 3 stars which was more than fair. This has been 3 weeks ago and my review is still not showing up. Thinking I may have screwed up I left a second review. Guess what? My review is still not posted on Ulta. This tells me they are censoring reviews for the sake of sales. They are not interested in providing you with accurate reviews, just the great reviews. Beware and research the products elsewhere before you buy.

I joined the reward program and was told that once I'm a platinum member the points I receive will never expire, I was also told if I didn't use them and let them grow I would have greater benefit. I gathered 2,159 points/$128.00 credit, I had health issues and didn't show anywhere for sometime. Finally better I go there to shop and find that I am no longer a Platinum member and worst no longer have credit. All the times I shopped there to have my points add up, I was never told they expire, I received emails a couple times a week and they never had it in the subject line points expire, Yesterday I looked at my old emails and in the middle of the advertising in small light print it did state they expire soon. I find the promoting of 1) shopping there to gain points 2) putting off using them to gain more benefit misleading and fraudulent. When I called their customer service after being on hold for a supervisor over 20 minutes. I was offered an insulting $10 gift card for being a "Loyal Customer"

I love Ulta, actually so very much I should never, ever go into the store. I go in for one thing and come out $150.00 poorer. I can't resist all those goodies!

I shopped at Ulta for more than a decade. My store in Denver was well
Stocked and well staffed. I got great coupons on a regular basis and
Some really impressive buys.

Ever order I have placed arrived quickly. One came within 2 days. The selection of products is good. I love the fact that they have Vegan and Cruelty free products as well.

I have no problem with the service I received from the salon however when I went to pay with my e-gift card no one knew how to use it so I had to pay for service received only credit card and I had researched that I could use the gift card I the store online, the cashiers were very rude about this as well

I have had issues with Ulta in the past, customer service is terrible, from not reading questions/concerns and just replying with canned responses to NEVER solving issues (after several YEARS of me trying to resolve an issue) I recently (and foolishly) made a purchase of Kenra hair products, when I finally got the products there were 2 hairspray, a texture spray and a free with purchase blow-dry spray, they were in a large box just basically thrown in with no protection, I say no protection as the air pillow that were in there had NO AIR was just empty baggies, the products were dented and dinged and caps were off. I feel they should have wrapped some bubble wrap around each and put actual air pillows in instead of empty plastic bags! Very shoddy packing. You can tell they definitely do not care about customer satisfaction and customer service.

One friend of mine tried this ULTRA BEAUTY and told me it's not a bad place for shopping and delivery is not really long. I have never tried this pace because I look for things on Sephora. Perhaps one day I also will try this place.

Ulta shoppers beware! My wife bought a few products from Ulta and decided she needed to return. Brought the items to local Ulta store, with the original sales receipt and was told her return could not be processed without a phone number. She bought the items under her sister's phone number, it's a loyal program I guess. Anyway, she did not have her phone with her at the time to give the number. Sales associate at the register insisted she could not process the return without a phone number. Again, the original receipt for purchase she has with items for returns. Finally the sales associate offers to speak with a manager. The manager states the same thing, but says she will process the return. As my wife is asking questions on this trying to understand such a ridiculous return policy, the manager then says our return policy is on the receipt which states phone number. My wife says yes. It's also states if not bought with a phone number of record, the original sales receipt must be presented. Here is my sales receipt so I do not understand why I was told my return could not be processed. Simply dumbfounded about this. This was frustrating to say the least. Ulta has lost a shopper here. On a side note, the sakes associate and manager were not rude in this transaction, just not aware of their own store policy as it is written.

It as a wide variety if make ups. I personally collects and try make ups for the first time and this site helps me to reach my goals in life, to become a makeup artist.

I purchase from ulta frequently, I really enjoy that they offer a variety of products from low end to high end beauty. Ulta's rewards program is also great and I will continue to shop there.

My wife wears expensive perfume, expensive make up and uses expensive skin care product's but Ulta carries all of her products for so much less than other stores. Thank you Ulta

I've been to the hair salon a few times myself and I've taken my granddaughters a couple of times. Each time I tried to give them a chance the services was absolutely a Thumbs down. I will never return for hair services again. My hair was personally ruined by a stylist putting a toner/gloss on me saying it was a 10N but it turned my hair a medium brown with purple hues! She tried to correct it by giving my hair a five minute bleach bath which turned it orange and then she did another bleach bath for five minutes turning it dark yellow. Then the manager came back when I did not want to pay and absolutely said I could not leave the store without paying. She was extremely rude with no kind of apologies at all this was in Mansfield Texas. I left and I would not pay.
When I call the daytime manager to explain she was not as rude but still very rude. No one apologized for my hair being ruined but only told me to come back so they could fix it and then I would still have to pay for it if I came in. I refused to go back so I'm living with dark yellow hair.

Have some very good products. I really enjoy that they offer a variety of products from low end to high end beauty. I have been shopping at Ulta for a few years and am a rewards customer.

I ordered two fragrances, Tory Burch and Kate Spade. Both have great odor and I love them, but they don't stay for long. I need to refresh it once in two or three hours.

What kind of company does not provide customers with a refund for a purchase they did not make due to fraud? ULTA.com! I was informed today that 'they do not refund unauthorized orders'. WTF? So I'm out almost $200 and no merchandise and they act like it's my fault.
I DO NOT RECOMMEND ANYONE USE ULTA.COM TO PURCHASE ANYTHING AND I WILL TELL EVERYONE NOT TO SHOP THERE EVER AGAIN.

I absolutely love ulta. They always have awesome promotions available. And their delivery is just delightful! They offer a wide variety of products, and their in service care is amazing!

I really loved using this service. It is really comfortable and understandable. I ve encountered a few lags during my visits but I guess it happens from time to time

I used to shop a lot online at ulta.com and have now switched entirely to other beauty site, such as sephora. I learned the hard way that Ulta rewards point expire - yes, some will say it was my fault for not reading the fine print, however it definitely was not very visible and as a "platinum" ultamate rewards member it's pretty surprising that i didn't receive a single communication, even just an email or an alert when I logged in, that my rewards would expire soon. At the time, I was saving my ultra points up for the right purchase to really reward myself with something I wouldn't usually buy. I had saved over $125 worth of rewards point that just disappeared/expired with no forewarning! Logged back into my account and just saw my rewards balance was 0, then had to hunt around for the fine print to see that they would expire.

This was over a year ago so maybe Ulta has since made this policy more visible, but after that I just didn't bother to go back to Ulta.com anymore - not a good customer experience at all. I used to like the Ulta samples and rewards program better because you could actually get $ off purchases, but it's not worth it when your points will just expire without any clear communication. My sephora points have never expired so I just decided to take my business elsewhere.

I ordered 8:54 today, and was at their store by 10:21. I saw the female that spoke to me on the phone when I was calling the store to get my work. She said if you have not recd. A second email then your order is not ready. Never recd. One email from ulta. 15 seconds later I see her going to get my items of Nioxin and serum. She still did not come outside, waited for me to call again. Then another woman her color skin tone came outside and as the clerk had my order ready she in dispite of knowing I was outside she knew what type of car I had, walked her to get her items carrying my order with her.
Then did not say good morning, I have your order, she told me: " open your trunk" then slammed my trunk door.
Really, is this the best type of help Ulta can do for a curb side pick up? You have very poor reviews and see many are 1*. I am sure Ulta does not know people like these work their stores. I will find my products from now one where I am serviced the correct way and not by my skin color. (white)

I shopped at Ulta for more than a decade. My store in Denver was well stocked and well staffed. I got great coupons on a regular basis and some really impressive buys.

Their store in the Phoenix area was merely okay and the coupons dwindled down to almost nothing. And that was after I spent 15 minutes trying to explain to a befuddled young woman that I wanted to change my mailing address and to make sure I hadn't lost my points while changing locations.

Fast forward to their Pensacola store: Zip in the way of useful coupons; no matter what you want, the coupons only apply to something else. A staff who can't be bothered to help. I went in on a Sunday morning looking for something to cover a scar from a bicycle accident. I was the only customer in the place and NO ONE helped me, including some self-important jerk I assume was the manager, since he all but knocked me over striding around barking out orders to the employees. I don't know what "end caps" are but getting them stocked was apparently much more important than I was. I won't be bothering those folks again; they can go back to whatever it is they like to do.

JUST HORRIBLE. I ordered something with international payment method and money got cut off but when i clicked my order status it showed that I nothing was ordered. Then I contacted them and they told me that they don't accept international payment methods. SO WHY DID THEY EVEN CUT OFF MONEY? I am really disappointed!