UncommonGoods

Ordered a Christmas gift on 20th December. Reached by 30th December. Kinda defeated the whole damn point! And when I contacted them via email, they took minimum 2-3 days to respond with a very lukewarm 'will look into it', 'is in transit, I will ask why it got delayed' and then no reply after that! Pathetic customer service.

Ordering a unique game seemed a good idea and I didn't check reviews ahead of time. Item arrived on time, packaged well. Item was rather crudely made for the price - not to my American old lady standards, but I remember a time when standards for most things were higher so I've made allowances. In addition to some shoddy woodworking, small pieces, described in instructions, were missing so I decided to send it back. Phone personnel didn't understand, couldn't understand and seemed disinterested, dragging the process out. I sent an email saying, "... Never mind; I'll just keep the item; I have little hope that the replacement will be any better." Got no answer to my email. Had to pay to have UPS pick up return (I'm disabled, live alone and don't drive so can't "drop it off at UPS".). So in the future I will do without "unique" items and stick with Amazon which works hard to satisfy this customer.

I ordered a birthday present from Uncommon Goods on December 2nd with guaranteed express delivery (19.95 additional) by December 21st. The package hasn't even shipped, and their customer service reps (chatbot and India call center) keep lying and saying it's about to ship. I would avoid using this company. They are not the end manufacturer/company. They present an edited collection of goods. I would HIGHLY suggest you find what you like on their site, google it, and then order from the actual company. Save yourself a lot of wasted time, money, and hassle.

Update: They cannot provide tracking numbers for 'customized' orders, so they can't even confirm when it will ship let alone arrive. Uncommon Goods is unprofessional, at best.

I couldn't be happier. It was a custom made piece, a 1 of 1. Hard to beat that at this price! They clearly state that it takes some time, so don't worry about the other reviews here. It's not Amazon, mass produced goods, people. I believe I was quoted 6-8 weeks, and received my item right at the 7 week mark, which was a nice bonus. I had a few concerns, and their customer service is top notch. Something weird with tracking numbers, and an email I didn't get in time, but they responded very promptly to my inquiry and fixed the problem. I will be shopping with them again when I need another one of a kind gift.

When ordering a new reel for your reel viewer, do directly to the vendor Image3d.com, NOT Uncommon Goods. I learned this lesson with some pain but all is resolved now, and I did receive a $15 gift card. Thanks, sitejabber!

Uncommon Goods has failed miserably. I ordered a piece of jewelry, paid almost $200 for it and have gotten nothing but runarounds from their customer support. They claim to have shipped it out three times but the tracking numbers supplied are not responding. Now that Christmas is passed, I no longer need this gift (had to buy another item), and have told my credit card company to pull back the money. Run from this company/do not walk!

Thinking of ordering something from here... do it! The products offered vary so some take longer than others to ship, however, you can track everything online and they will give a ship by date which I appreciate, saves from having to reach out to customer service especially if it's a gift. Shipping times were prompt, they try to pack as much of the order into one box to avoid multiple shippings and less waste. Prices are fair, photos and descriptions are accurate, and they have some great gifts that were indeed uncommon and definitely hits amongst my friends and family! Highly recommended! (They can even gift wrap most items and can ship one order to different addresses/locations!)

I really want to support Uncommon Goods because of its mission, support of small businesses, and diverse workforce. But four times now, after carefully curating packages, their website has just eaten my transactions. I've spent hours on the phone trying to straighten out my orders. Customer service is nice but completely incompetent. Figure out your website QA, y'all; busy people don't have time to waste on your 1997 tech.

Flat out lied about the shipping time for my very overpriced product, ordered and paid for on 12/10, told 4 days after I was supposed to receive it that it REALLY was 12/28, and if I don't want it, I get to spend another $14 to ship a $10 overpriced product back.

Fool me once... Never again. Buyer beware.

I would give no stars if that was possible. Made a purchase at the end of November and indicated delivery would be on or before 12/18. Checked my order and it indicated it shipped and would be delivered by end of day on 12/18. Didn't receive it. Emailed customer service and they responded that they would expedite things and hopefully it would arrive by 12/24 and they would keep me updated. Never heard back. Contacted them again and they responded that the item still has not shipped and would not be sent before Christmas. They apologized by saying this is a busy time of the year and so these types of delays are to be expected. I ordered it a month ago! Really unbelievable how they just downplayed the entire thing and then blamed it on being busy. Stay away if you have any type of expectations for a delivery date.

I needed several items all to go to different places. I thought I had it set up correctly only to realize I was having things sent to me instead of the person I wanted to get it. The CS team at UncommonGoods jumped in and made it all right even though 1 item had already shipped to me. They appreciated my business and told me to enjoy it. It is now hanging in my dining room. Thanks UncommonGoods

I ordered my wife a gift from here on 12/6/22 and it was supposed to ship by 1/10/23 and as of today I have yet to get any updates, emails or anything from this company. I wish I would have read these reviews before I ordered. Not happy at all!

I purchased the wall hanging chess set and sent it to Ireland as a birthday gift. The
Recipient is just thrilled with it and was very excited to receive it. Most of the houses
There are very small and don't have room to leave things sitting around so this was the
Perfect gift. Thank you for offering this unique present!

"The customer service, personalized artist services are the worst ever. I am beyond disgusted with this company and discourage anyone reading this to go someplace else. I ordered a personalized gift, the proof took a week after it stated it would, the proof had incorrect information, I had to call 9 times about my order, on hold for 15 minutes each time, until someone got a manager to "take care" of the order. I then received a 2nd proof that was again incorrect. Never again. Spent way over $150 for garbage."

UncommonGoods is that online store I like to pull up when I have my coffee, and some relaxing time to myself (I have 2 monsters) so I can browse the many "aisles" of cool stuff they offer fully... as it should be enjoyed. So many very fun products to research - every product pic looked at, every description read. I enjoy it! I also have experienced exceptional customer service for my orders. I take my relaxing moments when they come (usually during naptime), helped by Uncommon Goods.

First of all, I love their unique and weird gifts. It makes shopping for my family or husband so much easier. I ordered some gifts for Father's Day. I followed the tracking and it was finally delivered by USPS. However, when I went to get my package from the mail room, it was not there like it said. I called Uncommon Goods customer service and was immediately speaking to a real person. They apologized for the situation. My problem was resolved within 5 minutes, they resubmitted my order and shipped it express through UPS (obviously no cost to me) AND refunded my original shipping costs that I paid. Although I would have loved to receive my package when it was suppose to originally come, but I was so impressed on how their customer service quickly and efficiently handled my situation, which was USPS's fault.

I've ordered from them 3 times. Once it was excellent - a custom made product - at it was fantastic. The second time was a jewelry item, and it was not as nice as was pictured. This last time, it was a candle being sent elsewhere for a birthday gift. It never arrived. I had to contact customer service a few times regarding to issue, and they said,"oh, it's out of stock!" Would have been nice if they had told me, two weeks before the birthday came and went. Then the refund I was supposed to get never arrived. After multiple follow ups with customer service, finally got the refund. Disaster. It's like they were just hoping I would forget so they could pocket the money... I won't be ordering from them again.

My daughter received a lip balm kit for her birthday. The instructions were missing from the kit. I spoke with customer service, they said they would email the instructions. 6 days later I check on the status of the email and it is supposedly "in cue" to be sent. An urgent request was being sent the customer service rep to have the email sent. 17 days after the "urgent" request was sent, I received the instructions via UPS. It sounds like customer service can talk all they want, but the company does not back them up.

I have not ordered anything from this company as of yet. I have called five times and spoken with five different people about five different items I would like to have purchased as gifts. Not one person could give me any more information on any item than was already in the catalog. On two occasions I gave my name and phone number and ask to have the owner call me. The first time I received a call from someone I am guessing was a secretary. She said she would get me information on one of the items in which I was interested. She did call me back later in the day but had no more information than what is in the catalog! Their reviews are not good and my gut feeling is not to buy from them.

I wrote a negative review regarding the garden bottle kit I received from my daughter for Christmas. It didn't produce herbs as advertised. I thought sharing that info with others was the end of it but then I received an email from Uncommon Goods saying they were sorry for my bad experience and offering to send another kit or refund the money. I requested a refund and just received another email stating a credit would appear on my daughter's card in 3-5 days. To me that shows excellent customer service. I wouldn't hesitate to order from them in the future.

I really don't understand why the ratings are so low! I ordered 3 items from the UncommonGoods on the 3 separate occasions. 2 of them were shipped before the delivery date (one of them I received just today, even though I ordered it 4 days ago and this is on the last week before Christmas!). For the third item I was notified by the email that the shipment will be late. It was meant to be a gift so I decided to drop off on that and asked for a refund. Their customer service responded within 10 min. They fully refunded me and told me that I can keep the item when I finally receive it.
I really appreciated it! Good job guys!

Ordered $450 worth of Christmas gifts from Uncommon Goods. All but a $25 item to be sent to one address. They shipped the $25 item via FedEx. The balance -- $425 was shipped by an unknown carrier and got lost - never delivered. When I asked for a reshipment they said most of the items were out of stock and well, "just too bad". Silly me to think they would prioritize a $400+ order. Never again.

I do not recommend ordering this. While the concept is good the quality of the pages is horrible. On most pages you couldn't even read the print & articles were cut off.

We ordered two books that we thought would be worth the 100 plus dollars for Christmas. They can't even commit to reprinting and getting them back to me by Christmas. This is very disappointing