UncommonGoods

I sent this to a newly wedded couple and they are delighted with it, posting a picture of it on their FB pages with their own rave reviews. Their FB friends' comments indicate they love it, too. Score!

My orders have been delivered on time, The products are fantastic and when I had a question it was asnwered within 24 hours.
I cannot recommend this company highly enough.

I have had a fantastic experience with Uncommon Goods

Ordered a Father's day gift in early May, it is now almost July and have not received it yet, it was supposedly in Virginia on June 16th, today is the 28th... my credit card was charged immediately on ordering, I have emailed with customer service 6 or 7 times, they now state they have resent my purchase... we shall see, but will not order again. If I do not receive my order very soon I will dispute the charge with my bank!

Bought over $140 in merchandise as a birthday gift for my husband. For some unknown reason that was NEVER explained to me. They cancelled my order without notifying me. My AMEX was charged the full amount. Customer service representative said they thought it was fraudulent. Thought my email was "no good". It is a gmail account for goodness sake. Did not call me either. Did not apologize when I call for status. NEVER ORDER FROM THEM! STAY AWAY!

I ordered some items that were to be gifts for Christmas 2020. They didn't arrive until January 4th 2021. Since I had to buy gifts to replace the items that weren't received in time, I returned them when I finally received them. I have yet to receive any refund for this purchase. It has been a year!

I ordered a Christmas gift on 12/10 for my husband. 15 days ago. I still have not received the item, and was left without a gift for my husband. I called last week to see what was going on. The customer service person LIED to me. I explained that the tracking information was showing that they had not received the item and was waiting on Uncommon Goods. They put me on a hold and came back to assure me that the delivery service had indeed received it, just they don't update their delivery information. What a load of $#*!. They assured me that the delivery date was set for the end of the day. I tried to explain that the delivery day changed every day to that day's date. Again, I was promised delivery. Guess what, nothing showed. It is now 5 days later and still nothing. I will never order from this company again.

I purchased several items for Christmas. The first order was put in on a Tuesday, and I received the package on Wednesday. That is an amazing turnaround. The products on the site and interesting, and the ones that I have received thus far are of good quality.

Ordered 1 month prior to Christmas for my father. A unique gift amd they tell me Dec 23rd that they can not have it to me until Jan 21st. Are you serious? I have no gift for my father now. Horrible business. You can't just do this to people. Its not ok

This website charges you immediately when you order. Most legitimate websites charge you when an item is actually shipped. I bought a gift fo Mother's Day and it has been 20 days and I still never received item or a order confirmation email or a shipping confirmation email. Buy elsewhere.

Great customer service and my order was exactly what I ordered.
One of my mugs came shattered and I called customer service who promptly had a new one made and sent within a couple of days. I have no complaints

Ordered a NY Times personalized book for my dad who turns 86 on july 5th. It is a book with his name on the cover with the 1st page of the Times from July 5th through the years. It was ordered the 1st week of June (and my cc was charged). We called this morning and were told to expect delivery around July 24th. (Originally, when ordered, the site stated it would be here the first week of July, I think the 6th, which I found a little unreasonable- a whole month- but not so far from his bday, so okay...
We asked if there was any way to expedite the order and were told we "are at the discretion of the artist". Artist? Really? Then they said $50+ for shipping could expedite it. I guess the"artist" would rush then... basically, it was the generalized response for all products and they were not at all about customer service. I thought of calling my cc to file a dispute but really want the book bc he would love it. Never again.

I ordered my package two weeks ago and the package was supposed to arrive yesterday when i sent them another mail to check on this they just responded saying that thats the delivery and to just replace it. To add to this Nora C which was the person answering to me sent me another exact copy when I sent another mail to check up and I still havent gotten a date for the delivery of my package as my tracking of package still says preparing for over a week and a half.

Called the company... they didn't care! Will never use this this site again! And the 7 year old I bought this stuff for will not get her gifts until after her birthday. Ordered her gifts November 2nd, paid express shipping, no items shipped as of today (the 13th). No compensation for their mistake either.

Garbage

Received a gift, wanted to return but had to either tell the person who Gifted it to get a credit. They would not give me a cash credit do I had to tell the person I needed to return it! Terrible policy and hurt the persons feelings! Not a nice policy!

I've been a long time customer.
I've always been so happy with the products I've gotten over the years. I ordered a birthday gift for my boyfriend- some beer chilling coasters- and while they looked great, I was so sad to see that one of the four arrived broken. I called customer service a my problem immediately, and J. Was a pleasure to deal with. During the conversation I had mentioned that these were a birthday gift, and I was surprised and grateful to see that he had expedited the shipping on my replacement so the gift wouldn't be too late.

Do not use Uncommon Goods. I bought 3 childrens' Christmas gifts from this site on Nov 27th- all guaranteed to be delivered prior to Dec 24th. It is now Dec 27th and NONE of the gifts have arrived at their destinations yet. So disappointing! Do not use this unreliable site. -Lauren Grawert

I ordered a customized cutting board and attempted to cancel my order within 5 minutes of making the order. (It took me that long to understand that I had to resort to an email) They informed me that I am unable to make a cancelation or an edit to my order and that I would be charged in full and the erroneous order delivered.
A true joke of a company. There are many better alternatives.

I ordered a Christmas gift for my parents on 11/10/16. I figured this was plenty of time for the item to arrive and was told my delivery would be the beginning of December and I would receive shipping notification when it went out. I contacted the company numerous times to find out why I wasn't receiving shipping notifications. The information I got from Customer Service was different each time, however, each time, I was told it would arrive before Christmas. Until this week when I finally got a tracking number (not via email as promised) from the customer service rep who informed me that it would arrive in New Jersey on Dec 20 (I live in Toronto, Canada) and then it would be an additional 4-11 days after that. So now I am stuck without a Christmas gift, on Christmas, for my parents and the gift itself was not cheap. This business is unreliable and I can only conclude that customer service doesn't really know what is going on as I never received a consistent answer. Very disappointed.

I wanted part of a set and not all of it and yet Uncommon Goods pleasantly
Helped me. The service is always immediate; the delivery is always when promised;
And, the people are always friendly and efficient.

Ordered a big list of xmas presents on 12/08. Did not receive a shipping confirmation. Order confirmation said they would be delivered, at the latest, on 12/19. I called the morning of 12/19 (I should have called sooner) they said they would overnight it to me. Called the afternoon of 12/19 as I still did not have a shipping confirmation - they said it was being expedited. Called morning of 12/20 and 12/21 with same response, "It is being processed still but will be overnighted." Called 12/22 and was told it was not shipped and would not be here in time. Cancelled the order.

This was my first and last time purchasing anything from them. Just awful.

Uncommon goods has become my go to site when I need a special and one-of-a-kind gift. I have founds gifts for my husband, brother and cousin. And I know they would not have seen them in any ither site. Gooods have arrived ahead if the promised date and very well wrapped.

Ordered something on November 28th, paid for expedited shipping. Today is December 20th and tracking says it's somewhere is Arizona and I live in California. I hope it makes it before Christmas, very disappointed.

4th year holiday purchaser. 2016 something happened. They failed to ship per my purchase. They spent an hour on the phone with me, then proceeded to LIE to me, i assume to get me off the phone, ruined my holiday by LYING to me, (instead of letting me know in advance my packages wouldn't arrive on time - giving me a chance to do last minute local shopping!), Rather than the few dollars they would have spent to get my package to me on time, they chose to spend the dollars to recall a refused package, restock the items, make amends to the manufacturers/distributors (oh, trust me - I'm a consumer who will let them know), deal with disputed MC charges, etc... They SUCK!