I received these shoes (Sonic 3) as a gift and activated them on the UA running up on November 14th. I ran a total of 156 miles when the tip started to come unglued and I'm afraid it will only progress from here. Contacted UA to see what the policy was on potentially defective merchandise and it appears they don't have one. Customer service was totally inadequate at understanding or trying to resolve the issue. First agent disconnected me after 33 minutes and the following one asked me to contact the person that gifted them to me, get a receipt for them and submit it to UA to see if it falls under the allotted time for a refund, which in this case was not the issue since I only wanted to return them because of a manufacturing defect. Even though I love them for running and have been using them for over 2 years... Goodbye UA, hello COMPETITION and their warranty of 2 years from manufacturing date!

Ordered a pair of shoes... they were sent back because the package was damaged I was told 4 different days and times that they were re shipped but really they never did ship. So canceled my order and ordered through Nike got them within 2 days no problems!

Probably the worst experience of online purchases possible. The site automatically chooses which outlet your searching instead of searching all and having a shipping option available.
Try mike.com or amazon.com and see how easy online retailing should be.

I've placed two orders through UA online in the past and Lasership (US-*******) and FedEx (US-*******) each lost my orders despite my attempts to ship it to my address and a friend's address thinking that it was because the mailroom was not accessible from the first address. Then, most recently, I decided to attempt placing a new order yesterday US-******* one last time despite not being re-imbursed for most of my order from US-*******, and today I received an email saying that the order was cancelled for no reason. I called customer service who said that it was a billing issue, but I've made multiple other orders from other companies (Amazon, Best Buy, Walmart, etc.) and have not had any problems with my financial institution. Therefore, I will not be recommending UA to anybody in the future and will stop attempting purchasing any UA products.

Under Armour lies to its customers. Under Armour predicts shipping thats MONTHS before it will actually be shipped. Horrible professionalism, and they falsely advertise information on their website about shipping times. They should be fined and audited by the Better Business Bureau.

Placed in order on July 22nd 2021. They kept having problems with the shipping either it was in stock not in stock or whatever sat in the processing for a month. Bye week 3 I called and they had me cancel the other order place a new order I received that one immediately but they never cancelled my other order and now that money is coming out of my credit card account again they say there's nothing they can do because it is already been processed. Well it should have never have been processed because I instructed them to cancel the order and they did not I will never ever do business with this company ever again. Worst customer service ever. So if you are reading this please consider not using this company.

Been waiting a month for my order, after being promised it would arrive in 4 days, call customer service to request return label for WHEN IT DOES ARRIVE was told can't return the sports item lol THAT HAS STILL NOT ARRIVED…also told will take 14 days for them to respond to my return request! Was on the phone 35mins …total crap total waste of time…obviously not a trustworthy company…can u imagine how bad the product is if this is how the operation is run …. Operative word run run run

Their so-called customer service is absolutely pathetic. I would like to give them less than one star

Terrible! This company uses cheapest economic shipment method, i ordered 2.5 weeks ago and it still says in transit. Representatives can't help with anything or even try to help resolve it. All they saying is " I don't know".

How is it possible that EVERY order shipped with Lasership (a notoriously unreliable and dishonest company with the lowest BBB and customer satisfaction rating) gets routed to the incorrect Delivery facility and never shows up? Both 1LS************** and 1LS************** have this issue and the latter has been over 2 weeks and no change in status. The UA order numbers are US-******* and US-*******. Both orders were for 2 day shipping as well.

I call Lasership everyday and am told by usually rude customer service representatives that my package is being re-routed and will arrive in 1-2 business days but it never does; never. I have the exact same problem when ordering from other companies that use Lasership. Every time this happens I have to spend so much of my time on the phone with UA customer support so I can request a replacement order which then takes another 9 days or so. Hopefully the replacement doesn't again get shipped through Lasership or I have to go through this ordeal again.

I love UA products, and the UA customer service is always great but it's not worth the aggravation of ordering from UA any more, nor having to wait weeks to get something I expect in 2 days. As long as you continue to use Lasership I will no longer patronize Under Armour.

Bought under armour hovr shoes for INR15,000 and the fabric is wearing off in my 4th month of purchase - Customer service team refuses a replacement - never again

Please note that we offer exchange of products in case of manufacturing defects in the warranty period of 90 days only.
We regret to mention that we will not be able to offer you an exchange here.
Regards,
Customer Service Team

Sent: Wednesday, January 27,2021 11:59 AM
To: Customer Care India
Subject: Re: Defective shoe and requesting for a replacement

Dear CS Team,

The shoes was bought on 20th August 2020 during the Pandemic and hardly been used due to our society under lockdown as there were many cases. Thereafter due to the severe cold in Gurgaon one has hardly stepped out.
I was in touch with the customer care chat online on the website early December but till not did not find a resolution. I then had to reach out to your MD - Tushar GOCULDAS.
There is no question of abrasion with an external agent. The fabric tear of the shear is a defect and one doesn't pay INR15,000 for it to tear in 4 months.
I expect a replacement and not a mending for something this expensive.
Look forward to hearing from you at the earliest.

I returned 2 different pairs of shoes, 1 mens & 1 womens. Called/emailed about the status of my refund since 1 refund went through but not the other. I got email after email from separate customer service reps stating my refund went through. The 1st refund went through as the company promised, the 2nd (per the email from the company) was be in my bank within 3-5 business days. It has been over 15 business days, I am still fighting with them and now it has changed to 14-28 days and then 14-28 business days. Per the email from Under Armour this should not be the case. I also should not have to fight for a refund on shoes the acknowledged receipt of in the middle of November.

These clowns are NOT even innovators, and trying to BLOCK MY TRADEMARK initiated 4/20/2020. The reviews of the MASKS DO NOT LOOK GOOD. They fall apart. These were THROWN together at the last minute to try and SAVE their FAILING FITNESS BRAND. Look at the news of this firm. The CEO stepped down, CFO quit, and SEC is INVESTIGATING THEM for ACCOUNTING FRAUD.

YOU REALLY WANT TO RISK YOUR HEALTH TO THESE RIP OFF ARTISTS?

Epic Trademark Troll Under Armour, Inc who's failing fitness apparel brand has executed threats for 6+ years to Small Business Owners, and Entrepreneurs has NOTHING but overpriced apparel that no one wants, because it sucks.

CLAIRE WHEELER DESMOND, Associate IP Counsel uses her overpriced Harvard EDU to threaten businesses that use the word "ARMOR" (not, thats NOT ARMOUR).

Kevin Plank, CEO of Under Armour stepped DOWN and the CFO quit, and now Federal regulators escalate investigation of accounting practices at Under Armour.

THIS IS WHO THIS COMPANY IS

I'm a National Fitness Competitor, Business & Technology Expert, Entrepreneur, and Former US Marine. This company is attempting to BULLY me out of my own trademark "Breathing Armor" filed on 04/20/2020. And these malfeasant clowns feel they can push Service Members around.

WRONG. STAND UP & BOYCOTT

This is NOT an American company. It's FRAUD all the way.

I ordered the "hype" facemask from Underarmour 6/12/20 and was told that I would receive it within 8-11 business days. I later get an email after the 11th day saying that my shipping date was an error. I now have to wait another 6 weeks till 7/31. So I wait and I get another email on 7/24 saying I have a new ship date of 8/17. At this point I am over it! I contact underarmour to cancel the order and the rep says,"sorry, i can't put in a cancellation". I ask why and she says, "its at the warehouse and I can't make changes". I said," the order doesn't ship till 8/17, just cancel it". She explains she can't and when I said if it arrives what do i do to return the unopened merchandise? She says," sorry all sales are final and unreturnable". Horrible customer service. I will never order through them again! I contacted Paypal who is UnderArmours payment processor and they said a pending charge was already authorized 7/11 and its beyond their scope! Bad customer service between Paypal and Underarmour! I just cancelled my credit card who didn't see the pending charge yet, so I hope underarmour is blocked and I do not receive their face masks! Do not order anything from underarmour. They are blaming covid-19 for everything!

*I blacked out my personal information on the screenshots attached. Those screenshots are of emails from UA, Live chat with UA & live chat with Paypal since there is no number to call due to covid-19. Ridiculous!

Bought a six pack of women's socks. The large logo, that sits on the top of your foot, has not had the threads trimmed from the reverse side. You can not wear them with shoes because of the lumpiness from the logo. Spent hours trimming off threads, etc. Eventually cut a hole in one pair trying to trim them to make them wearable. Will never purchase Under Armour anything again--when your product branding makes your products unuseable...