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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
We ordered a stinkpot musk turtle, he arrived safe, active, and absolutely adorable! He will already climb on to our hands! He is so friendly! I'm in love with this sweet creature!
We got two babies and they were frisky right out of the box! There loving their new home. They seem very healthy and well cared for. A lot smaller than I thought they would be, but they're so cute!
My first purchase with underground and MY BABY is healthy, curious, eating already, i just received him/ her. VERY calm also! Thank you, the whole process from ORDERING TO COMMUNICATIN TO Shipping out next day TO TODAY ARRIVAL!
So satisfying when your order comes the very next day! All 3 babies were safe and sound. They are very happy in there new tank. Thank you so much for the tmnt gang(: Also great customer service!
That setup looks great Abi! Having great customer is very important to us. Thank you for your business
I ordered supplies and tree frogs. Super Tiger Legs are absolutely beautiful and the customer service is exceptional! Will be my go to from now on for all my amphibians.
Sheri, We are so glad we were able to earn your future business. Having great customer service is very important to us. Thank you!
I have been ordering scorpions off this site for quite some time now, and only one time has there been a time to where there was an issue but I got refunded for it and got a new one later so all is good!
So many different scorpion species uncluding my favorite one (Androctonus Bicolor) wich I couldn't find any other site having and i still have him and a few others to this day!
Hoping one day I'll purchase the reptile I want from them once it's in stock again because i trust them the most.
I ordered my blue xanthic iguana on 6/16/20. He arrived the next day. He was packaged very securely and had plenty of padding and air holes. I will buy any future pets from underground reptiles!
Sheila, Thank you for your order. Yes, we pack as safe as possible for the animal. We are so happy we were able to earn your future business
Our rainbow Jackson came in amazing condition. I am so greatful for the excellent service at underground reptiles. They called and let us know he was delivered. We didn't even know he was on our pourch. UPS just dropped him off and didn't even knock. He is so friendly. He hung out on my hand and ate a cricket right off it. Put him in his cage and immediately took off to exploring. I walked back over to his cage after about 45 minutes of letting him get aquainted to it. He was hanging out in the far back basking, saw me and headed right for the door. Climbed right in my hand and just pirched there. Extremely satisfied and will definitely be a repeat customer
We look forward to it Ryan! Thank you for the update on your new chameleon. He seems to be doing excellent.
I ordered a rainbow Jackson chameleon came in sick die two days after Arrival and then the ladies gonna talk about a discount $#*! the discount I want my chameleon back Sale sick animals do not buy repeat do not buy
Excellent service animals came on time and in good shape. Customer service was a great help with any questions I had. I will definitely order from them again
Misty, Thank you for your business. We love answering any questions our customers have. Please let us know if you have any more questions.
My experience with Underground Reptiles was great. I received a baby Sulcata tortoise that was calm but lively. He ended up eating right away, overall I am pleased.
Great Picture Cory! We are so happy you are pleased with your new tortoise. Thank you for your business!
They call to make sure shipping temps are good also the packing of the reptiles was very good. The only downside would be not having a ups store near by since you have to pick up any live animal.
Thank you for your revieww Isaiah. Yes, we can only ship to Ups customer care facility for pickups. We appreciate you.
We received our iguana yesterday. He seems healthy. We are satisfied so far with our purchase and we are getting ready to order another! Great at keeping us updating during the process. Thanks!
We look forward to providing with another great iguana. We are very gratful for your business. Thank you!
I placed an order with them paid for them and the shipping info next day receive an email from a transport company telling me I need to pay them $1750 for them to ship my animal to me contacted the seller and they told me it was on me to pay that When I explained, I cannot afford that much money for shipping. They canceled my order and will not give me a refund so I am out my money and I have no pet.
My boyfriend and I have been looking into getting a camel spider these past few weeks. Well around 4/7/2021-4/8/2021 we bought one from this company. We got the spider 4/10/2021 and right away we knew something was wrong. We had been studying dromopoda's (the higher classification of camel spiders) for quite some time now, me learning about them for a few months and him learning about them since he was a child. When the spider arrived, it didn't move. It was stiff as a board, and from others experiences with buying these creatures from other sites and local stores, they are supposed to be pretty active. We decided to set up it's enclosure with sand, a hollowed rock for shade, and a heat lamp. We only got the bare minimum to start off with due to money. Well, we put the spider close to where the heat lamp was aiming and after a while it's legs started twitching. We took that as a good sign and since the spider arrived full (meaning it already had ate before shipment or during shipment), we didn't put any crickets in just yet. We decided that hopefully overnight it would be active or feel better. We woke up this morning and my boyfriend went to check up on the spider and it was still in the same position as yesterday evening. He had sent an email yesterday stating the situation and we have yet to hear back from this company. I am VERY disappointed with how the spider arrived to our house, and we will not be buying from this site again. Much better going to a local store and able to see the condition of the creatures.
Tip for consumers:
Do not use this store.
Products used:
Purchasing Camel Spider.
These guy's are amazing! Quick over night delivery and great prices! Got three 5 line skinks from them and all came in very healthy! Will definitely be doing future business with these guy's!
We look forward to it Kevin! So glad you are happy with your order. Please let us know if you have any questions
They made my first time buying a snkake online easy and enjoyable. They answered any questions i has! The snakes shipped out at 8pm and arrived at 11am. They all looked amazing, UG Reptiles was an amazing company to work with. Would 10/10 reccomend to anyone!
Gale, Thank you very much for choosing us! We had a great time working with you as well. We appreciate your business :)
Ordered 3 red ear sliders transaction and order process went very smooth. All 3 turtles arrived alive and healthy definitely will order from them again.
My daughter bought a baby turtle from here and they shipped her out and it took 4 days for her to show up she was dry and very cold and about died then I had ordered a tortoise also and my baby showed up in a box in a bowl covered in styrofoam with no air holes she was extremely dry and cold I have had her now three weeks and I still can't get her to eat normally I don't know if she will live
Hi Sharon, you placed your order on 7/6/20 and selected 7/9/20 as your shipping date. Your baby sulcata tortoise was shipped on 7/9/20 and was delivered the next day on 7/10/20. This is evident by your UPS tracking number 1ZE868710191887478. It was not in transit for 4 days, so please don't post false facts. You have never contacted us regarding any issue with your animal. If you are having an issue please contact us directly rather than posting false facts in a negative review. Please feel free to reach out to us at info@undergroundreptiles.com or at 954-428-8005. We are more than happy to assist you with any issues you are having with your animal.
They always send me the best and they always succeed in what I ask for. Each purchase is satisfactory. I am a fan of scorpions from Underground Reptiles.
Those are great photos Anibal! Thank you for trusting us to continue to provide you with great scorpions! We appreciate you.
They are great to work with. Shipping company had an issue and Underground were helpful and very responsive and took care of the situation. Love the baby turtles.
So glad we were able to fix the issue for you Nicholas. They look to be enjoying their new home. Thank you for your business
Bought A 3-PACK of baby red ear turtles. Came in a day late (the mail carriers fault). The turtles are just as described and are very active. Thank you the kids love to watch them swim.
Hi Chantz, Thank you for your order and review. Yes, We do pack our orders for any kind of delay. It is great to hear that your kids are happy with them :)
Hey Guys! The Order Arrived today and Everyone Looks Healthy and Elert! Thanks so Much for the Fantastic Customer Service! This Is some of the Greatest Customer Service I have Witnessed From a Reptile Company! I'm so Glad I ordered From UnderGround Reptiles! You Guys Rock!
Thanks Again!
Tip for consumers:
Fantastic Customer Service!
Products used:
DeathStalker Scorpions
I just received my order i got a female albino Darwin carpet python and she is absolutely gorgeous the most beautiful snake I've ever had or seen and a baby common snapping turtle and it is the sweetest little thing I've already held it and he's just so sweet I am so pleased with their kindness and everything I will be ordering again from them in the near future
Great choice Jamie! They are so beautiful. It was a pleasure doing business with you. We are so glad we could provide you great animals and service.
Ordered at 6pm and they shipped my order by 9pm and showed up at my door the next morning. Second time i have ordered from them and have yet to have any problems with any of the animals. Will DEFINITELY buy again
Hi Cyle, we strive for fast shipping so our animals are in transit the shortest time possible. Thanks again for your order. We look forward to serving you more in the future.
Gain trust and grow your business with customer reviews.
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Sandra, Communication with our customers is very important to us. So glad to hear how your new baby came in. Thank you very much for your business and review