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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
Came the next day! Was alive, and energized! I totally recommend. I will be ordering from here again I know for a fact. They are the best place to order from!
This was my first time buying a repile online and underground reptiles did a great job answering any questions I had. My boa imperator came quickly and is absolutely amazing!
Awesome Picture Alyssa! Thank you for sharing your experience with us. Please reach out to us if you have anymore questions.
I ordered two baby Sulcata Tortoise's and purchasing was easy delivery was timely. The babies were so cute and in perfect condition. Thank you. I will be a returning customer
Teena, We are so happy we were able to earn your return business. Please let us know if you have any questions :)
The order was shipped the night before delivery and I was notified on each step of the shipping process. I received my new little buddy a live and well. With no issues at all.
Yes, we ship priority overnight. Transit time is typically 16-18 hours. Thank you for your business Nick!
I ordered a salcuta tortoise which arrived in a very Filthy and unhealthy condition and died after not even 10 hours. Issue is still being worked on since this wasnt even 24 hours ago.
Tip for consumers:
The tortoises send out from this store are kept in a very filthy and unhealthy environment for there species. My tortoise died after only a few hours. I'll let you know how the case turned out since this just happened yesterday.
I was able to request a specific sex with ease. Customer service is prompt to answer. Animal arrived with no issues and they even called just to make sure I didn't have any problems.
Yes, depending on the type of animal will determine if we can sex the animal. Thank you so much for your order and review Jaki!
This was my first time ordering a reptile online. The frog was still young and very vibrant. Very healthy as well. Extremely satisfied with my purchase.
Thank you for posting our packaging Rafael! We are so glad you are satisfied with your purchase
My new baby turtle arrived happy, healthy, and alert.
Skeeter is now resting under the floating dock. Thank you for this beautiful animal and your prompt logistics.
Great name Jacob! Thank you for your busines and this review. Please give us a call if you need anything
Definitely recommend shopping here great quality animals. And the customer service is great they stayed in contact with me even after my tegu was delivered.
Followng up with our customers is extremely important to us. Thank you very much for your business Dereck!
Great healthy looking redfoot tortoise she was very active and attentive right out the box I would definitely recommend underground Reptiles to anyone looking for a great reptile breeder
Cordero, So glad to hear about how well your tortoise came in. Thank you for your business!
I ordered 2 baby salicata tortoises. It came in with in 24 hrs. IT was there by next day morning.
Packing is safe and secured.and pets are doing great.!
Yes, transit time is typically 16-18 hours. Thank you for the update on how your tortoise is doing Kamalakar!
This is my second order with Underground Reptiles. The turtles arrived fast and appear very healthy. This company has great communication and tracking made it easy. Will order again.
Thank you for your return business Paula. We are very happy to hear about the arrival of your new turtles. We look forward to continuing to doing business with you in the years to come.
They packaged everything really nicely. You can tell they care. It really did come over night for me. I'm really pleased and will be ordering again in the future
Nothing is more important to us than our animals safety and health. Thank you for your business Shane. We look foward to hearing from you soon.
Was very sceptical in the beginning, bought a few critters, came in healthy and been doing great! I would give more stars if possible! I will recommend this place to as many people I know!
Thank you for the recommendation bobby! We appreciate you giving our company a chance :) Please give us a call if you have any questions.
I bought a Sulcata baby Tortoise and it came next day with no issues! Baby was packed so comfy, and I'm already in love. 10/10 would recommend and plan on buying from them again! :)
It is important that are animals ship as safe as possible. We appreciate your business Jessica!
I purchased three tegus on a Wednesday late afternoon. The tegus arrived the next morning at 10am. They were all healthy and are doing really good. Thank you
Great photos Anthony! We are thrilled to hear how satisfied you are with them. Please give us a call if you any questions.
Received my new critters today, all happy, healthy and beautiful! They have such a great selection of animals at great prices. Very happy with the prompt efficient service!
We like to give our customers a large variety to choose from. Thank you for your order :) We are so glad you happy with your order.
I got 2 of my sulcata tortoises from them and there the only one that calls the very next day to see if everything is ok I would highly recommend them thank you so much for my precious babies
Thank you for the recommendation Kristina! We appreciate you trusting us to provide you with healthy baby sulcatas :)
I ordered 1 baby red bellied slider and 1 red eared slider just arrived and they are great both seems very healthy and well taken care of. This is an amazing store to purchase your reptiles from.
We appreciate your business Tyler. So glad to hear how great your turtles are doing. Thank you!
Unfortunately I missed the last group of bloods they had available but I ordered the same day I got the back in stock notification and couldn't be happier. She's a beautiful little blood.
We are so happy you joined our notification list option that we have available for out of stock animals Nathan. Glad to hear how satisifed you are with your new baby blood :)
I have bought about six pets from these guys. They all arrived in great shape besides the travel stress. They all got comfortable in a day or 2 and everything been great since
Dwayne, thank you for the update on your animals. Please give us a call if you have any questions.
Ordered a baby Sulcata yesterday from here, arrived a happy little active tortoise this morning. Really excited about my new baby and I can't wait to start a life with a forever friend
Forever is right! They live a very long life :) He/She looksd to be having a feast. So happy you are pleased with your new baby.
I have ordered from then a few times and there animals are great they always come in alive and active and healthy i love this place and will order in the future
Thank you for choosing us to be your go to for all of your exotic pet needs! We appreciate your business and look forward to working with you in the future Sabrina :)
I am so excited about getting my tortoise. He is so cute. The site is easy to order from and has a variety of items to choose from. I will be ordering from them again.
Yes, we keep a large vareity so our customers have a big range to choose from. Thank you for your order Bonnie!
I recently bought a golden gecko from underground reptiles and was nervous but when i got to my house it alive and healthy and now i'm think about buying a albino leopard gecko from there
Gain trust and grow your business with customer reviews.
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
George, Thank you very much for your order. Please give us a call if you have any questions.