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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
Very large selection of hard to find and RARE species of animals. Very well priced compared to other stores and sites. Will definitely be ordering from them again.
Really great I live in Las Vegas it's really hot right now they check the weather where you live before they ship out and inform you that it might be to hot so you have the option of picking it up at FedEx so you can get your order alive and not risk them dying in the FedEx truck really happy they arrived well and healthy
Yes, we always check your local temperatures to make sure they are within our parameters to guarantee live and visibly healthy arrival. The animals health comes first. Thank you very much for this review and your order. We can't wait to do more business with you.
I love that they delivered our turtles within 24 hours of me placing the order. I love even more that the turtles seem completely healthy and are swimming all over the aquarium.
Yes, We ship priority overnight :) Thank you very much for sharing your experience with us Jessie
He came alive and well, I was surprised with the shipping I didn't expect him to be shipped in a small container in a big container. But I am very happy that he is alive and healthy
Yes, We base our shipping materials off the size and type of exotic. So glad to hear how well your tarantula came in. That is a great picture.
Went in search of a turtle and ended up finding great deals and even some new additions to my hobby because of this site. Great prices and an absolutely quality turtle. Couldn't be more impressed.
Yes, we offer alot of deals when we can and try to keep our prices as affordable as possible. Thank your for your order Ryan!
Got a underfed baby ball python took to vet said was very underweight and not fed super upsetting thought I was going to get a good purches very upset what I've been told and seen!
Hi Dylan, we did resolve this with you on 6/10/20 by shipping a replacement ball python to you. We are glad your replacement is doing well.
Underground Reptiles has been awesome to deal with. They called to verify that I was ready to receive my baby tegu and set it up. I look forward to working with them in the future.
We look forward to it as well Dan. Your business is greatly appreciated. Enjoy your new tegu!
These people seem very professional every question I had they answered in a timely manner all my tracking and everything was up-to-date all around love this place Best in The biz
Edwin, We appreciate your business and this review. If you need anything please do not hesitate to call.
I ordered a stinkpot musk turtle from them. It shipped fast and is very lively and healthy. Will definitely be ordering from them again in the future!
Autumn, it was a pleausure doing business with you. We cannot wait to hear from you again.
So I ordered two baby axolotls one came in deceased and they kindly reshaped me a new one and now they are both doing great shipping was very fast and insulation for the animal was great one probably died from the shaking and the rattling from UPS getting in contact with them was very easy explaining my situation easy and the manager was amazing
Thank you very much for this review. Yes, if there ever is a problem and you report it the day of we replace it immediately. We appreciate your business Serenity!
Had a great experience got my little girls turtles and they were in touch letting me know when they shipped and we got to track them and when they arrived were perfect so so cute
Miranda, so are thrilled to hear about your experience with us. It is extremely important that are customers are informed about the status of their orders throughout the entire process. Thank you for your order!
I received a healthy Pink Salmon bird eater that's already eating. The container they sent it in is even big enough to keep it in until it gets a little bigger.
Hi Jonah, so glad to hear you are enjoying you new tarantula and our new Baby Tarantula Habitats. We hope you enjoy it for many more years to come.
I was looking forward to meet my softshell turtle, when he arrived I noticed he had white spots on his skin with bloody bumps. The next day after he died with his eyes open.
They had glass frogs in stock and no other place online does. Shipping was extremely fast for the price. Great customer service as well! My frogs are doing very well and in great shape.
Hi Jake, so glad to hear you are enjoying your new glass frogs. We look forward to serving you more in the future.
Ordered a schneider Skink. Website was easy to navigate. Shipped fast, next day and packaging was great. My skink showed up in great shape and didnt seem to freaked out by his journey. Thanks!
Looks to be loving the new setup. We pack accordingly to prevent stress during shipping. Thank you for your business Tobin.
When ordering a tarantula. I have ordered from lots of other stores, most are what I expect. I have 14 tarantulas. I must say - wow - this is such a joy to get as big a spider as u sent me.
Rochelleed, We are glad you are satisfied with your order. We hope to have earned your business in the future. Thank you for this review
Received my order all for my animals were alive healthy and well all have a great appetite can't find a reason to complain I wish I would have found this company a lot sooner again thank you
We are so glad you found us Dwayne! We look forward to doing more business with you in the future. Thank you for the update on your order :)
He/she came overnight. He/she was in excellent condition and very lively. A beautiful species. I fed her a tiny cricket and he tore it up. A voracious eater. Just awesome.
Thank you for the update on your order Jamie! Yes, All of our live animals ship priority overnight. We appreciate your business.
Got my baby beardy looks wonderful and great personality already. Super ecstatic that I ordered from underground they did a great job packaging my Lil baby
Hi Madeline, we are thrilled to hear that you are pleased your new bearded dragon and our business. We appreciate your order.
Arrived beautiful and healthy in appearance. Already moving around his enclosure. Great updates on tracking from this company. Very pleased with my purchase
Text alerts are great to have on your order. So glad to hear how your sulcata came in Authum :) We appreciate your business!
1 FLORIDA SNAPPER LASTED 4 DAYS BEFORE DYING
3 COMMON SNAPPERS DIED AT 2 days(refunded), 6 days(not refunded), and 1 month($300 in vet bills treating bacterial and fungal infection for a month for him to pass, no refund)
1 OUSTALETS CHAMELEON arrived with mouth rot, start of kindey failure(lump on side, smell he puts off), and coccidia(worms)... our vet said he is shocked he has made it this long. I am contacting Florida Fish and Game. I will be submitting all vet paperwork, time stamped photos, and email responses.
Tip for consumers:
Do not buy a reptile you can not examine yourself first. This whole experience has been horrible. I will be reporting this business to Florida Fish And Game. I have time stamped photos and videos, and 1 month of vet record for turtle and chameleon I will be sending them
Products used:
Oustalets chameleon(sick)
3 Common Snappers(3 dead)
1 Florida Snapper(dead)
My First Purchase was a Apricot/Albino captive breed. Skin was smooth, size about the size of a Quarter, Eyes clear and Alert. I've had this Pac-man Frog a almost a year. I take really great care of him. Underground Rept. Gave him a strong foundation. I also have what I believe to be a Green Horned Pac-man Frog. It is different from captive breed purchased both about a month apart to compare. I'm experienced so I knew it would take extra care. I recommend Captive although he is now thriving. My most recent purchase was a Mophead Iguana I got him because he was rare or different. Very little information follow the basics Basking, Feeders, Zoo med climbing Tree trunks, Large water dish. Although a new hobbiest could do fine it would be a challenge. Arrived the next day. Package was above grade for transport, Very alert, Eyes clear, Skin good, It's taking him time to get used to his enclosure. Size 4 foot long 2 1/2 feet high. Solid heavy glass Light breathable screens for heating elements.
Tip for consumers:
Experience for youself don't listen to negative information without researching. Read and know the requirements before you purchase. Alot of the research I've done on complaints. Simply the customer fails at heat requirements,Apply Proper enclosure,little to know experience or research with a particular reptile. Owning a reptile is some work although it can be simple if you follow the basics.Now granted mistakes happen with mail. My Purchases were the next day or well communicated.
Products used:
Apricot Pac-man frog Mophead Iguana second purchase
Thank you very much for sharing your experience with us Allon. We are thrilled to hear how your pacmans and iguana are doing. We appreciate you giving insight into our company. We look forward to continue providing you new exotics in the years to come. Please reach out if you have any questions.
Couple broken hearts and hundreds of dollars later we are still snakeless. The first one was a baby as ordered but no one around here would sell us eggs for its size even though they said they could before the baby got here-not this company's fault. But in under 48hrs this baby died. So, I called to make sure we got an adult so it could eat eggs that we could get (I went to reptile store out here and got them). But when the snake came it too was a baby and was not able to eat the button quail eggs. It also died less then 48hrs out. These snakes should be able to go 7-14 days before eating another meal depending on age. This place is also super high priced! Just the snake alone was $74 (we won't go into the other fees) but you could get the same breed, not wild caught, for $30. Please, please, please do your do diligence and research, call around, look for shows in your area, and be patient.
On the flip side, great customer service. Really enjoyed working with the manager who was always on top of things and friendly. Good luck finding your exotic pet- make sure you have an exotic vet that can care for them.
I've the reviews on UG R but most of these bad reviews are from those who did not take care of animal properly after purchasing not to say all who added a bad review are inexperienced because things do happen sometimes wheather conditions, no fault of UGR but those who actually delivered your animal may have not taken all precautions to make sure your pet gets to you safely overall UGR IS TOPS great communication and good shipping my animals were all in good condition and lively got to mention healthy thanks UGR
SATISFIED, Robert P
Man I ordered two baby Asian water monitors from underground reptiles my first one I ordered back in August 2nd 2022 it passed away August 10th I just purchased another one for Black Friday this one just passed away 4 days ago come on man y'all need to do better people is spending they hard money for y'all to be sending out sick animals I'm going to keep writing them and let people know how bad y'all are I have a YouTube channel T&K reptiles go check the unboxing out
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Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
We look forward to doing more business with you soon Joshua. We try to keep our pricing as affordable as possible. Thank you for your business!