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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
I ordered a baby axolotl from underground reptiles Tuesday and it arrived Thursday morning in prime condition. I would highly recommend underground reptiles to anyone looking for exotic pets.
The staff at Underground Reptiles responded professionally and promptly to my situation and I now have a beautiful Hypo Silkie Beardie Baby... Thanks again...
Paul N.
I got my baby veiled chameleon about 9 days ago from underground reptiles he was clearly too young but at first he seemed okay he wouldn't eat much but I thought maybe because he was settling in but a few days later he stopped moving around stoped eating completely and wouldn't open his eyes I thought he might need a new light so I went and bought one next thing you know my precious bay passed he was obviously sent to me sick and underage would not recommend buying from here breaks my heart I lost my baby Rango
Simple and easy ordering, customer service has quick response time and very helpful and courteous. I will always be a customer and have already sent multiple customers their way!
Hi Renee, thanks so much for taking the time to write this review. We hope you are enjoying all the animals you have received from us. We look forward to continuing to serve you.
They have very friendly and responsive customer service. We encountered an issue (that was not their fault) but they resolved the issue quickly and easily.
Jessica, We are so glad we were able to get that issue solved for you. We are thrilled to hear how satisfied you are with our customer service
Said theyed replace a animal that passed away instead charged my account seriously $#*! you wouldn't even give a refund they are crooked people working for a crooked man happy holidays jack $#*!
Tip for consumers:
Don't order they over charge won't refund don't care about anyone other than money
Products used:
Pet
I recieved my whip scorpion at exactly the time promised. He arrived safe and fiesty, eating within minutes. I would highly recommend this company to my friends.
Thank you for the recommendation Christine! We are ecstatic to hear how pleased you are with your new whip scorpion. We appreciate your business.
I ordered an iguana and was able to arrange him being held at the facility for pickup. He was there right away in the morning the day after ordering and was healthy.
Yes, we do offer packages to be picked up at customer center for a limited time with the guarantee. Thank you very much for your business Altsa!
I had no problems with them at all and there staff was quick to answer and questions I had and were very polite about it and the animal arrived in great condition
Blake, we love communicating with our customers and helping with anything we can. Feel free to give us a call whenever you have any questions. Thank you!
We ordered tree frogs, scorpions, and a tortoise. They were here in less than 24 hours and in great shape. They even called in the evening to be sure the order arrived in good condition!
Yes, it is very important that we make sure our packages arrive without any issues. We try orders to our customers as soon as possible. Thank you for your business
The snake is in great shape. Packaging was perfect. Overall fantastic. Will definatly order again. Will definatly tell friends and refer your business.
Cary, We appreciate your business. Thank you very much for referring us to others! So happy you are satisifed with your order.
They are a Great company! They take special care of all of there reptiles! There customer service is Awesome! Would highly recommend them for all your reptile needs!
Yes, we treat our animals as our own. Thank you for your recommendation. We appreciate you!
I ordered 3 Red Eyed tree frogs. When I received them they were vastly different sizes, 1 was a baby, 1 was slightly larger and 1 was full grown. They called me the afternoon I received them to see how they were doing ( I thought that was nice) I told them they arrived alive, however they weren't really moving around and there was an awful big difference in the sizing of the 3. Fast forward 6 days, the full grown one died out of the blue.
I emailed them and told them what happened. They asked about my tank setup. I told them I had a bioactive Terrarium, live plants, heating mat underneath with a gravel layer, dirt layer, moss... UVb lighting only and sent them a picture. I also told them I've raised tree frogs in another terrarium and the setup is exactly the same, this isn't my first rodeo. They emailed me back to say that I should not have a heat mat or a lamp that the frogs were susceptible to heat that's likely why it died. They could offer me a discount on another frog and a discount on shipping. Excuse me? So the full grown frog was the only one to die... the babies are totally fine but my terrarium is at fault? 1) The heat mat only puts out enough heat to evaporate the water in the rock layer that drains out of the dirt layer, 2) the UVb light doesn't even put out any heat.
Thanks but no, I won't be buying ANOTHER frog to replace the one that clearly either had something wrong with it or was old to begin with since it didn't last a week.
Received my lizard yesterday looking healthy and being very active. I had great results from the company and even called me to make sure my order was received, great place to buy from!
We have someone montoring all of our packages to make sure they arrive on time. Once we see that they are delivered we give you a call to follow up. That is crucial to us. Thank you so much for your business Adriel!
We just received are baby albino Western Anaconda hognose for a birthday present for my daughter and we are very pleased with the outcome she was very excited and thankful
She has great taste in snakes! We are so thrilled she is happy with her new baby. Please let us know if you need anything in the future
When I got him he was not moving but then he popped his little hesd out and started walking and eating and drinking water... thank you so much my daughter is so happy and loves him so much.
Mayra, thank you for choosing us to proivde you and your daughter with a awesome new tortoise. We are so glad to hear how much she loves him. Please give us a call if you have any questions. Thank you for your order.
Very reasonable prices and excellent customer service and shipping. Ordered a baby snake and it came well packaged and safely. Would definitely use them again and would recommend them to my friends
We look forward to it Christopher! Thank you very much for sharing your experience. We are ecstatic to hear how your snake came in.
We bought 1 Russian tortoise from here and have to say she was very healthy when wh got her and no 1 year later she is very healthy and happy! Definitely recommend!
Products used:
Russian Tortoise
Bought the cham in August. Has done great and is shedding again. Just bought the pacman frogs and all 3 came in alive and are beautiful. Love there markings. Will buy again.
I am very pleased with my order. Absolutely love my new pets! Thank you. I highly recommend you consider Underground Reptiles if you are looking for good quality pets!
Heather, we are so glad you love your new pets. Please let us know if there is anything we can do for you in the future.
I've made three purchases from Underground Reptiles and I've never had any issues with any of my critters.
Delivery process is quick and communication is great!
Thank you for being a return customer! Please let us know if you need anything in the future.
Easy shipping buying and arrival. Called to make sure everything went okay and to fix a small hiccup with the order. But everything went smooth and easy. Happy with my purchase, would use again.
It is crucial that we call to check up on how the orders arrive. The animals safety is very important to us. Mike, Thank you for your business. We look forward to more business with you in the future
I recently bought a Reptibreeze medium cage and a baby created gecko with isopods. Being an order with live animals, the gecko would have arrived before the cage. However, the Underground Reptile staff contacted me and arranged to have the gecko held until after the cage arrived. I called after the cage arrivee, I called and ask for the gecko to be sent. They sadly informed me that the created gecko I had order was no link mger available. Instead, the upgraded me to a pinstriped crested gecko and made sure I was satisfied with my purchase and experience. I was. I received truly great customer service and the crested gecko is healthy and well. I couldn't be happier!
Hi Dylan, we are so glad you were pleased with our service. We were happy to upgrade you and hope you enjoy your new pinstripe crestie for many years to come. Thanks again for being our customer!
Ordered a baby savanah monitor and tortoise both arrived healthy and ate and drank water within a half hour, package they came in was a bit small but overall I'm pleased.
Kaleb thank you very much for your business! We do pack for the safety of the animals. We try to prevent as much movement in the box as possible.
Gain trust and grow your business with customer reviews.
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
That is what we strive to do for all of our customers :) Thank you for trusting us to proivde you with a gorgeous bearded dragon. Please let us know if you have any questions.