• Underground Reptiles

Underground Reptiles

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Overview

Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.

  • Service
    81
  • Value
    78
  • Shipping
    79
  • Returns
    57
  • Quality
    80

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate Underground Reptiles?
Top Positive Review

“Great place to do business with”

Hazel H.
6/6/20

We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.

Top Critical Review

“Tokay not okay”

James A.
7/13/24

If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!

Reviews (677)

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customer service (98)
Thumbnail of user erict1061
California
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

This company sent me two snakes with previous conditions that caused them to die shortly after receiving them. After I received my first snake, (shown in photo) I realized she had a huge scar on her body and she passed away a few days later. I contacted the company and they reached out to me fairly quickly, and replaced my snake free of charge (even the delivery) which was nice and the only reason I'm giving them 3 stars. When I received my replacement snake, I found out she was gravid and I emailed the company this. About a week later, the snake died as well. The company then gave me a credit for the snake, (which was only $20) but I would have to pay the $40 shipping if I wanted to order again. I don't know where they are getting their snakes from (rough geen snake specifically) but it seems like they are wild caught with little to no health inspection/precautions. I was very saddened to have to dispose of 2 snakes, one of which would have been a mom.

Thumbnail of user robertb3284
Washington
1 review
0 helpful votes
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June 16th, 2020

Once again underground delivered as promised! Been a customer for several years exceptional customer service. Out of an item you ordered? No problem quickly resolved. I absolutely love the constantly updated stock. I check in daily to see what the have just out of curiosity.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Thank you for being such a loyal customer Robert. Yes, It is crucial for us to constantly be updating our stock. We appreciate you!

Thumbnail of user stevena377
North Carolina
1 review
0 helpful votes
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July 23rd, 2020

Underground reptiles had the exact tortoise I was looking for! Best price and even called to see how the turtle was doing when it arrived. If I'm ever in the market for another reptile I'll be purchasing from them again.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

We look forward to it Steven! We are so glad you are happy with your new tortoise!

Thumbnail of user darrienm3
California
1 review
16 helpful votes
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June 13th, 2020

I ordered 3 dart frogs on Friday, and they processed and shipped within a few hours, and arrived less than 24 hours later, on the other side of the country. I can't think of another company that ships animals faster. Apart from the shipping, the frogs are in great health, and were packaged wonderfully. There isn't another company out there that can pair this level of high quality animals with top notch customer support. I would highly recommend them for all your reptile and amphibian needs.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Thank you for sharing your experience Darrien. So happy to hear how you order arrived. We can't wait to do more business with you.

Thumbnail of user lizg161
Florida
2 reviews
0 helpful votes
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August 20th, 2020

We have ordered from underground reptiles twice this year, each time have had amazing customer service and shipments arrive on time. The kids love the baby turtles they have received! If you are looking to purchase a reptile this is your one stop shop!

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Thank you for being a returning customer Liz! We look forward to continuing to provide you with great animals. We appreciate you :)

Thumbnail of user bryanm354
Georgia
1 review
0 helpful votes
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July 21st, 2020

My first time ordering from them. I love it. Bearded Dragon was nice and healthy... Shipment was perfectly fine. Came on time. No problems they even answer their phones lol will be continuing to spend my bread with them.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

We look forward to it Bryan. So glad you are happy with your new bearded dragon. Yes, we do answer our phones lol

Thumbnail of user christophero158
New York
1 review
0 helpful votes
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July 23rd, 2020

From the minute I placed my order all the way up to when I received it has been excellent. The animal look in perfect condition very alert and active. Looking forward to do business with them again. Great experience.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Christopher, We are thrilled to have earned your returned business. We look forward to hearing from you soon.

Thumbnail of user crystalk166
Maryland
1 review
13 helpful votes
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August 18th, 2020

I got 3 baby yellow belly sliders I'm so in love with them. There so tiny and are getting along with my red belly baby's I've just got recently also. They sent me a text letting me know they arrived. I'll defiantly be purchasing more products from this site. I've also referred many friends that were excited to order from this site also. Thank you for my new babies. I'm very happy and pleased with the service.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Thank you for spreading the word Crystal. We look to serving you and your friends in the future. Please give us a call if you have any questions.

Thumbnail of user brianm1352
Texas
1 review
18 helpful votes
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May 24th, 2020

I've done business with Underground Reptiles for probably close to 8 years now. I've visited the store a number of times and have had some of my best pets in my collection purchased online and have never had any issues. It's a pretty busy store but the employees will still help you as much as they can and this goes for online as well. I just received an albino male bci yesterday. He's a gorgeous snake with a great temperament and no health issues. He's awesome!

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Hi Brian, thanks so much for your great review. So glad to hear you are enjoying your new snake. We look forward to serving you more in the future.

Thumbnail of user traceyh173
Tennessee
1 review
0 helpful votes
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July 25th, 2020

I have a ball python that I rescued about 4 years ago. She came to me small and thin. She was also a picky eater and could not shed completely on her own. I tried several sources for frozen feeder rats and I had a difficult time getting her to eat on a regular basis; until I ordered from Underground Reptiles. I was immediately Impressed with their packaging. The rats are organized; not just tossed in a bag. My snake now eats twice a week and just last month she shed all by herself. She has never been healthier. In fact, my vet says she is a tad chunky, but I can live with that. I am happy with my purchases (as well as the customer service!) and will continue to but my frozen feeder rats here.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

YAY! We are so thrilled she is doing better Tracey. We are so glad you are happy with our frozen rodent deliveries. Please let us know if you need any help with her or have any questions.

Thumbnail of user blakea39
Texas
1 review
0 helpful votes
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July 6th, 2020

As always underground reptiles did a great job packaging my reptiles to ensure they all arrived alive and healthy. If you are on the fence about using them just go ahead and place your order, you won't find anyone better who cares about the animals they sell.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Blake, you are correct. The care and safety of our animals is what is most important to us. Thank you very much for your business. We look forward to future business with you.

Thumbnail of user jimmyh158
California
1 review
18 helpful votes
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July 4th, 2020

Receive a female Emerald Swift through UPS overnight. She arrived in a state of what appeared to be false hibernation. Contacted the company, who responded right away via email. My swift unfortunately did not survive but, while she was received an email very day from Ryan B checking on her and asking questions to try and figure out what was going on. Things can happen in transit. Specially going from coast to coast. Received a new Swift today and she is doing great.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

We are very sorry to hear about what happened Jimmy but are extremely happy we were able to make it right with you. We grealty appreciate your business.

Thumbnail of user brittanyc204
Ohio
1 review
11 helpful votes
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August 17th, 2020

Ahhh! I love these little babies so much! I ordered 2 Mississippi map hatchlings and i thought it was pretty neat i got a female and male. The shipping was faster than i expected. They were very active and healthy from what i can tell. They're still getting used to their tank, but other than that i just adore them!

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

We are so happy to hear how much you love your new map turtles. Yes, our shipping of live animals is always priority overnight. Thank you for your order.

Thumbnail of user nathanielr106
Illinois
1 review
0 helpful votes
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March 1st, 2022

I bought a Brazilian rainbow boa and it was an amazing experience dealing with underground reptiles. The people are very kind and helpful they made sure by snake came to my door alive and healthy. I recommend them to anyone interested In getting an animal shipped. Awesome place awesome people

Tip for consumers:
The overnight shipping option underground reptiles has is an awesome feature. They service is amazing, shipping was a very pleasant and comfortable experience. Very good business!

Products used:
I bought a Brazilian rainbow boa

Service
Value
Shipping
Returns
Quality
Thumbnail of user alejandrol53
South Carolina
1 review
11 helpful votes
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August 15th, 2020

The process was fast and easy. Literally perfect, my baby pink belly side neck came in great condition. It is healthy and full of life once he was put in his little habitat we made for him. Point blank simple I will order again. My fiance loved her gift and we will now order from here instead of normal pet stores. He immediately cane out his shell and got in the water. We love it!

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

We are so happy you arew satisifed with your experiece with us and your new turtle. Please reach out if you have any questions. Thank you Alejandro!

Thumbnail of user shemikal2
Texas
1 review
14 helpful votes
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July 17th, 2020

I received my two Russian Tortoises and they are so cute! Their a little shy at the moment but they'll get use to me soon and they love crawling around the house. Underground shipped them quickly and very safely and I'll be ordering more from them soon. So far so good! Definitely looks good and great prices for my new babies! Male and female too

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Shemika, We are so glad you are happy with your new tortoises! Quick and safe is the perfect way to describe our shipping process. We look forward to doing more business soon :)

Thumbnail of user oliverb96
Georgia
1 review
1 helpful vote
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June 3rd, 2020

I received my baby tortoise in good condition and faster than I expected. Amazing customer service because they called me once it was delivered to make sure everything was okay. Also they gave me some care advices and told me to contact them if any questions. I'm glad I bought at this amazing store.

Products used:
Sulcatan tortoise

Service
Value
Shipping
Returns
Quality
Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Hi Oliver, so glad to hear how your order came in. It is very important that we call our customers to make sure their orders came in great. Please give us a call with any questions you may have.

Thumbnail of user franklinm71
Kentucky
1 review
1 helpful vote
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June 30th, 2020

I ordered 3 baby iguanas one arrived not alive buy contacted underground reptiles to let them know within the 2-hour window herb delivery I had no problem with the service that was giving to me they sent another iguana to me the next day with no cost to me and they were very polite when I spoke to them in my opinion this is a good place to order you're reptiles and get great service

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

This means alot to us Franklin. We will continue to provide our customers with this quality of service. We are very excited to do more business with you in the future

Thumbnail of user pauliner115
Mississippi
1 review
1 helpful vote
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July 21st, 2021
Verified purchase

This could just be it settling in (my baby hypo inferno bearded dragon)but it's been at my place for almost a week and is only eating 5 or less crickets in one feeding session (note it would only eat in one feeding session) or won't eat at all and now it's looking a bit Ill. I done my research and been doing everything right but it could just be stressed still. (Even tho it was eating on its first day and has been declining) she's going to the vet this Friday to check for parasites. She's very pretty tho

Service
Value
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Quality
Thumbnail of user rhondab275
North Carolina
1 review
0 helpful votes
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September 1st, 2020

I placed a order for 2 water turtles for my grandchildren, from placing the order until they were delivered it was a breeze. Both turtles are doing great and I have two happy grands. I would highly recommend using this company very reliable.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

It is our goal to make the order process as easy as possible. Thank you very much for your recommendation. Please give us a call if you have any questions.

Thumbnail of user jacobb316
Kentucky
1 review
0 helpful votes
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August 24th, 2020

As I was skeptical to order live amphibians again after my previous experience receiving sick ones from a different website I took the chance and ordered anyways. When received and was very active and was up to par with how they arrived. Customer service is awesome as well, everyone I talked to was nice and polite. Thanks underground!

Service
Value
Shipping
Quality
Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Thank you Jacob! We appreciate you giving us a chance. Can't wait to do more business with you in the future :)

Thumbnail of user jessicab1372
North Carolina
1 review
0 helpful votes
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June 26th, 2020

I placed my order for a turtle, and it was delivered in less than 18 hours! Was even provided tracking info to see my turtle's journey to get here. Turtle looks great. Will definitely be ordering from here again!

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

We look forward to it Jessica! Yes, Transit time is typically 16-18 hours. Thank you very much for business

Thumbnail of user adamm634
Texas
1 review
2 helpful votes
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August 7th, 2020

Extremely happy with my purchase. They contacted me in advance to make sure I was still good to be there, and to address the weather/heat for the day of delivery. I received shipping info both from UPS and Underground Reptiles, both by text and email, so I felt in the loop the whole time, and she looks great! I can't wait to watch her grow.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Great choice Adam! Thank you so much for your order. Keeping our customers in the loop is extremely important to the delivery process.

Thumbnail of user billies110
Oregon
1 review
0 helpful votes
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July 17th, 2020

I ordered 6 sand geckos yesterday. They came today in good condition. I did actually order a similar species but these guys were sent instead. I still give a 5-star rating as I was also looking into this species and will love these even more. I asked several questions before the order and always got a quick response. I will order again from this company.

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Hi Billie, we are very sorry about the mixup and look forward to making it right with you. We greatly appreciate your business and look forward to future business with you.

Thumbnail of user michelec329
North Carolina
1 review
0 helpful votes
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July 23rd, 2020

Little Sheldon, Jr. Is beautiful and charming and we could sit and watch him for hours. He brings much happiness to our hearts! When we began our search for a new Russian Tortoise, we were disappointed to discover that everyone was out of stock. Underground Reptiles had an easy sign-up for notification when the item was back in stock. Happily, within a few days I received an e-mail that they had a Russian Tortoise, and from the moment I selected to purchase, Underground Reptiles stayed in contact with me and in less than 48 hours, we had our Sheldon, Jr. Delivered to our doorstep! I am especially impressed with their care and concern and follow up to make sure that the tortoise had been delivered safely. Thank you all at Underground Reptiles!

Thumbnail of user drewh80
UGR A. – Underground Reptiles Rep

Yes, we do give an option for all of our out of stock ads to sign up to get notifications for when the animal comes back in stock. We are thrilled to hear about your experience with us. Thank you very much for sharing. Little Sheldon, Jr. Has a great new family :)

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From the business

Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.

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Thumbnail of user drewh80
UGR A.
Customer Service
Typically does not respond to reviews

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