Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
This company sent me two snakes with previous conditions that caused them to die shortly after receiving them. After I received my first snake, (shown in photo) I realized she had a huge scar on her body and she passed away a few days later. I contacted the company and they reached out to me fairly quickly, and replaced my snake free of charge (even the delivery) which was nice and the only reason I'm giving them 3 stars. When I received my replacement snake, I found out she was gravid and I emailed the company this. About a week later, the snake died as well. The company then gave me a credit for the snake, (which was only $20) but I would have to pay the $40 shipping if I wanted to order again. I don't know where they are getting their snakes from (rough geen snake specifically) but it seems like they are wild caught with little to no health inspection/precautions. I was very saddened to have to dispose of 2 snakes, one of which would have been a mom.
Once again underground delivered as promised! Been a customer for several years exceptional customer service. Out of an item you ordered? No problem quickly resolved. I absolutely love the constantly updated stock. I check in daily to see what the have just out of curiosity.
Underground reptiles had the exact tortoise I was looking for! Best price and even called to see how the turtle was doing when it arrived. If I'm ever in the market for another reptile I'll be purchasing from them again.
We look forward to it Steven! We are so glad you are happy with your new tortoise!
I ordered 3 dart frogs on Friday, and they processed and shipped within a few hours, and arrived less than 24 hours later, on the other side of the country. I can't think of another company that ships animals faster. Apart from the shipping, the frogs are in great health, and were packaged wonderfully. There isn't another company out there that can pair this level of high quality animals with top notch customer support. I would highly recommend them for all your reptile and amphibian needs.
Thank you for sharing your experience Darrien. So happy to hear how you order arrived. We can't wait to do more business with you.
We have ordered from underground reptiles twice this year, each time have had amazing customer service and shipments arrive on time. The kids love the baby turtles they have received! If you are looking to purchase a reptile this is your one stop shop!
Thank you for being a returning customer Liz! We look forward to continuing to provide you with great animals. We appreciate you :)
My first time ordering from them. I love it. Bearded Dragon was nice and healthy... Shipment was perfectly fine. Came on time. No problems they even answer their phones lol will be continuing to spend my bread with them.
We look forward to it Bryan. So glad you are happy with your new bearded dragon. Yes, we do answer our phones lol
From the minute I placed my order all the way up to when I received it has been excellent. The animal look in perfect condition very alert and active. Looking forward to do business with them again. Great experience.
Christopher, We are thrilled to have earned your returned business. We look forward to hearing from you soon.
I got 3 baby yellow belly sliders I'm so in love with them. There so tiny and are getting along with my red belly baby's I've just got recently also. They sent me a text letting me know they arrived. I'll defiantly be purchasing more products from this site. I've also referred many friends that were excited to order from this site also. Thank you for my new babies. I'm very happy and pleased with the service.
Thank you for spreading the word Crystal. We look to serving you and your friends in the future. Please give us a call if you have any questions.
I've done business with Underground Reptiles for probably close to 8 years now. I've visited the store a number of times and have had some of my best pets in my collection purchased online and have never had any issues. It's a pretty busy store but the employees will still help you as much as they can and this goes for online as well. I just received an albino male bci yesterday. He's a gorgeous snake with a great temperament and no health issues. He's awesome!
Hi Brian, thanks so much for your great review. So glad to hear you are enjoying your new snake. We look forward to serving you more in the future.
I have a ball python that I rescued about 4 years ago. She came to me small and thin. She was also a picky eater and could not shed completely on her own. I tried several sources for frozen feeder rats and I had a difficult time getting her to eat on a regular basis; until I ordered from Underground Reptiles. I was immediately Impressed with their packaging. The rats are organized; not just tossed in a bag. My snake now eats twice a week and just last month she shed all by herself. She has never been healthier. In fact, my vet says she is a tad chunky, but I can live with that. I am happy with my purchases (as well as the customer service!) and will continue to but my frozen feeder rats here.
YAY! We are so thrilled she is doing better Tracey. We are so glad you are happy with our frozen rodent deliveries. Please let us know if you need any help with her or have any questions.
As always underground reptiles did a great job packaging my reptiles to ensure they all arrived alive and healthy. If you are on the fence about using them just go ahead and place your order, you won't find anyone better who cares about the animals they sell.
Blake, you are correct. The care and safety of our animals is what is most important to us. Thank you very much for your business. We look forward to future business with you.
Receive a female Emerald Swift through UPS overnight. She arrived in a state of what appeared to be false hibernation. Contacted the company, who responded right away via email. My swift unfortunately did not survive but, while she was received an email very day from Ryan B checking on her and asking questions to try and figure out what was going on. Things can happen in transit. Specially going from coast to coast. Received a new Swift today and she is doing great.
We are very sorry to hear about what happened Jimmy but are extremely happy we were able to make it right with you. We grealty appreciate your business.
Ahhh! I love these little babies so much! I ordered 2 Mississippi map hatchlings and i thought it was pretty neat i got a female and male. The shipping was faster than i expected. They were very active and healthy from what i can tell. They're still getting used to their tank, but other than that i just adore them!
We are so happy to hear how much you love your new map turtles. Yes, our shipping of live animals is always priority overnight. Thank you for your order.
I bought a Brazilian rainbow boa and it was an amazing experience dealing with underground reptiles. The people are very kind and helpful they made sure by snake came to my door alive and healthy. I recommend them to anyone interested In getting an animal shipped. Awesome place awesome people
Tip for consumers:
The overnight shipping option underground reptiles has is an awesome feature. They service is amazing, shipping was a very pleasant and comfortable experience. Very good business!
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I bought a Brazilian rainbow boa
The process was fast and easy. Literally perfect, my baby pink belly side neck came in great condition. It is healthy and full of life once he was put in his little habitat we made for him. Point blank simple I will order again. My fiance loved her gift and we will now order from here instead of normal pet stores. He immediately cane out his shell and got in the water. We love it!
We are so happy you arew satisifed with your experiece with us and your new turtle. Please reach out if you have any questions. Thank you Alejandro!
I received my two Russian Tortoises and they are so cute! Their a little shy at the moment but they'll get use to me soon and they love crawling around the house. Underground shipped them quickly and very safely and I'll be ordering more from them soon. So far so good! Definitely looks good and great prices for my new babies! Male and female too
Shemika, We are so glad you are happy with your new tortoises! Quick and safe is the perfect way to describe our shipping process. We look forward to doing more business soon :)
I received my baby tortoise in good condition and faster than I expected. Amazing customer service because they called me once it was delivered to make sure everything was okay. Also they gave me some care advices and told me to contact them if any questions. I'm glad I bought at this amazing store.
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Sulcatan tortoise
Hi Oliver, so glad to hear how your order came in. It is very important that we call our customers to make sure their orders came in great. Please give us a call with any questions you may have.
I ordered 3 baby iguanas one arrived not alive buy contacted underground reptiles to let them know within the 2-hour window herb delivery I had no problem with the service that was giving to me they sent another iguana to me the next day with no cost to me and they were very polite when I spoke to them in my opinion this is a good place to order you're reptiles and get great service
This means alot to us Franklin. We will continue to provide our customers with this quality of service. We are very excited to do more business with you in the future
This could just be it settling in (my baby hypo inferno bearded dragon)but it's been at my place for almost a week and is only eating 5 or less crickets in one feeding session (note it would only eat in one feeding session) or won't eat at all and now it's looking a bit Ill. I done my research and been doing everything right but it could just be stressed still. (Even tho it was eating on its first day and has been declining) she's going to the vet this Friday to check for parasites. She's very pretty tho
I placed a order for 2 water turtles for my grandchildren, from placing the order until they were delivered it was a breeze. Both turtles are doing great and I have two happy grands. I would highly recommend using this company very reliable.
It is our goal to make the order process as easy as possible. Thank you very much for your recommendation. Please give us a call if you have any questions.
As I was skeptical to order live amphibians again after my previous experience receiving sick ones from a different website I took the chance and ordered anyways. When received and was very active and was up to par with how they arrived. Customer service is awesome as well, everyone I talked to was nice and polite. Thanks underground!
Thank you Jacob! We appreciate you giving us a chance. Can't wait to do more business with you in the future :)
I placed my order for a turtle, and it was delivered in less than 18 hours! Was even provided tracking info to see my turtle's journey to get here. Turtle looks great. Will definitely be ordering from here again!
We look forward to it Jessica! Yes, Transit time is typically 16-18 hours. Thank you very much for business
Extremely happy with my purchase. They contacted me in advance to make sure I was still good to be there, and to address the weather/heat for the day of delivery. I received shipping info both from UPS and Underground Reptiles, both by text and email, so I felt in the loop the whole time, and she looks great! I can't wait to watch her grow.
Great choice Adam! Thank you so much for your order. Keeping our customers in the loop is extremely important to the delivery process.
I ordered 6 sand geckos yesterday. They came today in good condition. I did actually order a similar species but these guys were sent instead. I still give a 5-star rating as I was also looking into this species and will love these even more. I asked several questions before the order and always got a quick response. I will order again from this company.
Hi Billie, we are very sorry about the mixup and look forward to making it right with you. We greatly appreciate your business and look forward to future business with you.
Little Sheldon, Jr. Is beautiful and charming and we could sit and watch him for hours. He brings much happiness to our hearts! When we began our search for a new Russian Tortoise, we were disappointed to discover that everyone was out of stock. Underground Reptiles had an easy sign-up for notification when the item was back in stock. Happily, within a few days I received an e-mail that they had a Russian Tortoise, and from the moment I selected to purchase, Underground Reptiles stayed in contact with me and in less than 48 hours, we had our Sheldon, Jr. Delivered to our doorstep! I am especially impressed with their care and concern and follow up to make sure that the tortoise had been delivered safely. Thank you all at Underground Reptiles!
Yes, we do give an option for all of our out of stock ads to sign up to get notifications for when the animal comes back in stock. We are thrilled to hear about your experience with us. Thank you very much for sharing. Little Sheldon, Jr. Has a great new family :)
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Thank you for being such a loyal customer Robert. Yes, It is crucial for us to constantly be updating our stock. We appreciate you!