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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
My critters arrived looking better (and larger) than expected. Always excellent service from UG!
You want a good review or 100 characters. Quit while you're ahead!
Athena was delivered so quickly and she is amazing! (Uromastyx) i already love her and cant wait to get back home. Definitely will be ordering again!
Great photos Nicole! We are so happy to hear how much you love her already :) cant wait to do more business with you soon.
Fast shipping easy payment nice people answered all my questions right over the phone out of the 1-5 rating I would have chosen 10
Tip for consumers:
Buy what you can while they have it
We appreciate your review Jimmy! Please let us know if you have any more questions. We would love to help. Thank you!
Just got my baby ball python in the mail, he's beautiful! Now just waiting on his home to get here. This has been so exciting thank you!
Larz, so glad to hear how your ball python come in. Please let us know if you need any help with your setup. Thank you!
Was very picky about where I should buy my first ball python from but after buying from here I'll be certain to come back.
Dashawn, We are so happy that you chose us to supply you with your first ball python. Please let us know if there is anything we can do for you
I've ordered a few times from these guys and each time I received my order everything comes in nice and healthy. Would recommend them to everyone.
Thank you very much for trusting us to provide you with your animals Nick! Your business is greatly appreciated. We look forward to doing more business with you in the future
I ordered 2 chameleons they arrived very fast and were in perfect health. Couldn't be happier with them. Will definitely order from them again!
Hi Dana, we are so glad you are enjoying your chameleons. We look forward to serving you more in the future.
T came right on time at the upper limit of the size approximation. Im very pleased! It seems pretty chill despite being caught.
Christopher, Thank you for the update on your order. We appreciate you!
I purchased several nile monitors from here. Fast service and speedy replies when being contacted! Everything came in alive and plenty of energy.
Derek, Thank you for always coming to us for your animals needs. We glad to hear how your niles are doing. We look forward to doing more business with you soon,
I was very pleased with my order. The sling arrived well packed, very much alive, and quite active! Will buy from here again.
We are thrilled to hear about your experience with us Bryce! We look forward to serving you in the future. Thank you for your business
My daughter loves her Pac-Man frogs. They are so cute and tiny. I will definitely be buying from you again.
Thank you
We are so glad to hear that she loves her new frogs! We can't wait to do more business with you again Carol
Easy online shopping, and fast and prompt shipping. My son is so happy with his baby turtle as a birthday pet.
Please tell him we said happy birthday! Thank you for letting us be apart of his special day by providing you with a great new addition to your family. Thank you for your business.
Turtles arrived lively and curious of new tank, they immediately wanted to eat, 5 stars and would buy more products here
Eric, thank you for your order! We look foward to doing more business with you soon.
You guys are so so awesome. Great customer service super delivery of a beautiful spider. We will be back real soon
Zach, Thank you very much for this review! We can't wait to do business with you again
Absolutely the cutest turtles I have ever seen. We will be using this business in the future. Thank you so much.
Deborah, We are so glad you enjoyed doing business with us. We look forward to doing business with you in the future.
Great customer service! Fast turn around and healthy baby turtles! I have zero complaints about this company. I will order again.
We look forward to it Sadie! We are thriled to hear about your experience with us! Thank you very much for your business
Do not buy from here we ordered 2 female Russian tortoises and we received a male AND we have already spent $280 dollar's in vet bills in the first three weeks.
I wish I could click 0. I purchased an Axolotl, and 1-day shipping which cost $45, on the 17th of August and wanted it to b delivered on the 20th. The day came and went, and I didn't receive my lotl. I called them to ask what the deal was and they said they were out of stock after I had already bought and paid for it. They said beginning of next week they would get some in, so I was willing to wait. The next week came and on that Wednesday I asked where my lotl was and they said they were still out of stock. They said they would get them in either end of that week or beginning of the next, so I waited. Today, the 31st I called and wanted to see if they either had my axolotl or if they'd give me at least a refund so I could go elsewhere. I was told that I could get a refund -15% or in store credit or wait however much longer to get my lotl in. So after trying to argue with them about how I should be able to get a full refund to no avail, I am now still waiting. This is ridiculous and should be illegal for a business to do.
I purchased a Tegu lizard that is a hybrid created by the owner. But I had immediate problems because the Tegu was refusing to eat and was very lethargic upon arrival. This was my 2nd Tegu so I knew a little bit about them. I would receive communication back about my concerns but was continually told someone would get back to me to help. But I heard this over and over and over again and no one ever called. When I spoke to local experienced reptile owners, they immediately said, you must have purchased your Tegu from Underground Reptiles who they replied was basically a reptile farm trying to sell as much volume as they could. They warned me to stay away but obviously it was too late. There is no question they have the knowledge and inventory but it is also a choice when you decide to sell volume over and above what you can posibly support. Their actions speak louder than their words which means, they don't really care about the health of the repriles they sell once they are paid for and shipped. They may say they do but their actions do not support what they actually believe and say. Now the question becomes, where else are they cutting corners because once you start down that slippery slope, it becomes much easier to continue that direction. As I wrote them on 2 occasions, I will never buy any type of live reptile from them ever again.
Tip for consumers:
Study and review reptile sellers before you buy. Do your homework....
Great people who take great care in shipping i have placed a couple of orders and never had any trouble. Looks like I will use them again.
Andrew, thank you for your recommendation. We greatly appreciate your business. Please give us a call if you have any questions.
Turtles arrived and have been placed in their new home and I'm a happy customer. Would recommend to friends
We are so glad to hear how your order came in Ernest. Thank you very much for your business and review
We received our 3rd tortoise today and once again we're completely 100% satisfied. Healthy active and ready to eat!
Thank you for continuing to choose us as your go to for your tortoises Christy! We look to doing more business with you in the future
All animals look healthy never have has any issues ordering with these guys keep up the good work guys
Robert, we will definitely keep providing our customers with healthy exotics. Your business is greatly appreciated!
We ordered a snake on Friday and paid $20 extra to have it delivered on a Saturday. It was delayed because of FedEx (only reason I gave 2 stars instead of zero &since they hopefully will replace it...) it was delayed in Memphis (so these snakes come from other state: they are not in facility at underground reptiles in Florida...) so since it wasn't at the FedEx office before they close (AT 2PM WTH) on Saturday we weren't able to get the snake until they opened on Monday morning (07/20/2020). The snake was dead upon opening the box... already had some gnats flying around IN the box. It STINKS. It's very sad because it WAS a beautiful reticulated python. I hope the company will reach out (I've called 3 times today with no promise of a new snake or urgency to replace the dead one.) We have driven over 30 minutes one way to the Fed Ex office. So I've already driven over two hours of my time ONLY for a DEAD snake... I also asked for a refund of the extra $20 delivery charge for Saturdays and haven't received that either...
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Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Sam, We grealty appreciate your business! We look forward to new orders with you.