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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
I placed my order with Underground Reptiles for the first time, I am so pleased with the 2 reptiles I received They are healthy and active. Great job Underground Reptiles
' labels on packaging. Value, packaging, shipping, exceeding my expectations all excellent. Thank you for "Live Animal Handle with Care UP^ " labels.
Yes, we indicate on all of our boxes that there is a live animal inside so the carrier knows how to handle the package. We pack for the animals safety. Thank you so much Ralph!
Showed up very fast! Very health looking full of energy took right off playing with a ping pong ball. We are very happy
Thats great to hear Lance! Please let us know if you have any questions or need help with anything. We appreciate you.
My turtles came perfectly healthy and happy. Amazing customer service and great Shipping + packaging. 10/10
Tip for consumers:
Do your research but underground reptiles is amazing. 100× recommend
Products used:
Snapping turtles
My snake arrived perfectly, and great communication. This is my fourth purchase from them. Thank you very much.
Thank you for continuing to trust us with providing you great animals. We look forward to doing more business with you soon Erica.
They arrived safe and healthy.
No issues with delivery.
The kids love them.
Thanks for the excellent service.
David, We are estatic to hear how well your order came in and that you kids are happy with them. We cannot thank you enough for your business.
Best Reptile prices around especially on Succula Tortoises! I'm located in Indiana and Underground Reptile is the most Responsible priced and excellent Reptiles!
Karen, we try to keep out prices as affordable as possible :) If you have any questions please give us a call.
Great service, fast shipping, super awesome. Got my tortuous next day. Love it. Highly recommend and planning my next pet through them.
Rick, Thank you for your business! We look forward to doing future business with you
The Biak Green Tree Python arrived alive and healthy. Very active very pleased will be ordering again.
Joseph, thank you very much for your review and order. We we look forward to doing more business with you in the future.
Very friendly and professional. Quick communication and great selection. I'm looking forward to order from them again!
Brayden, Thank you for your order and review! We look forward to hearing from you soon :)
This is our 4th Russian Tortoise from Underground. The animals are healthy wonderful additions to our family.
Thank you very much for trusting us to continuously provide you with russian tortoises! We greatly appreciate your business Cara :)
Everything I ordered was great quality, packaging was really done well. I will definitely be ordering from here more often for my reptile needs.
We like to make sure our animals get to where they are going as safe and comfortable as possible. We look forward to future business. Thank you!
They let me know what was going on from start to finish. Great working with them, would refer to anyone looking for great reptiles
Yes, it is very important to us that we keep our customers in the loop throughout the entire order process. Your business is greatly appreaciated
If you are looking for quick service and also great service with a healthy reptile check out underground reptiles and you will be more than happy
Shaquille, thank you for your sharing your experience! We will forward to doing more business with you in the future.
I ordered an animal and it got to me in Dallas from Florida so fast. I got whip lash. Healthy animal thank you under ground reptiles.
I've done business with a few different online reptile sites over the years and UGR is still my number one. Keep up the good work guys!
I ordered one baby common turtle and fell in loved so I oredered 2 more.The first package arrived earlier then expected. Awesome service!
Brandon, We apprecaite your order. We look forward to doing more business with you in the future.
On time delivery. Kept in touch till my baby was in my hands. Got back asap. Very nice & happy people!
So cute! Thank you for sharing these photos. We are thrilled to hear how satisfied you are with your order. We appreciate you
I love the new Savannah monitor at least the one I already have finally started coming back out of its hide
Thank you for your recommondation Glen! We are so glad you are satisifed with your monitor.
Just received 4 iguanas and a water monitor couldn't be happier. They were packed very nicely and arrived at 10 am.
So glad to hear it William. Thank you for the update. The carrier tries to get the package to you as soon as possible. We appreciate your business.
My turtle came in the next day. It's adorable and absolutely in the best health possible. I will use this store for all my reptile needs from now on.
Camryn, We are happy that you are choosing us as your go to for your exotics! Enjoy your new turtle
I've been able call directly with questions and every is very helpful and knowledgeable. I recommend you guys to eveyon3
Well packaged box. I would recommend you purchasing from underground reptiles. It was a little pricey for the shipping fee but it was worth it.
Tip for consumers:
If you get an animal be sure u dont get it out right away, it has to adjust to its new environment. So dont force it to come out.
I let my ball python slither out when it felt comfortable enough itself
Products used:
I purchased a beautiful normal ball python and named it Jupiter ❤️
Yes, that is the cost the carriers charge for overnight shipping. Thank you very much for your order Mony! We look forward to continuing doing business with you in the future.
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Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Diane, thank you for giving our company a try. We greatly appreacaite your business!