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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
I ordered 2 baby ball pythons and it was easy and they got here fast. Healthy snakes and very beautiful. Definetly will be ordering from them again.
Great prices! Great critters! Super fast shipping! Highly recommended. Will definitely be my go to place for the future.
Tito, Thank you for this review and your business. We look forward to continuing business with you.
They did an awesome job seeming concerned about the reptiles saftey and health with calls befor and after shipment!
Making sure the animal is healthy is what matters most to us. The tegu looks so good :) We are so glad you pleased with your order.
My baby Sailfin Dragon came in very healthy! I highly recommend! Will be making more purchases In the future!
Hi C B., so glad to hear your sailfin is doing great. We look forward to meeting your needs and wants in the future.
First time ordering turtles with them everything went down smooth turtles showed up alive and healthy thanks guys keep up the good work
Very impressed with quality of animals and turn around time. Everybody came in happy and healthy and they all ate the first night.
Thank you for the update Matt! We look forward to doing more business with you soon :)
This is my first time going through this company to purchase a snake. I currently own 5.3 pythons and 2 venomous. I've owned these snakes for quite some time with no issues, fast forward to ordering a new rattlesnake, I had been waiting months for them to get their diamond back rattlesnakes back in and when they did I jumped the opportunity, I only wish I would have read the fine print. The store has been professional and very helpful, I want to make it clear I don't blame this business for my mistake. My only complaint about this process is now the knowledge that I need to posses a permit to own a snake? I'm sure this is just standard protocol, I would just suggest that you read everything because their website is very well done and if you pay enough attention, they warn you about possible permits or restrictions. I'm really bummed out I spent a lot of money on getting a safe set up for this guy and now a permit is keeping me from getting it delivered, and from what I read you can't even buy another permit here in Oregon after 2011, which doesn't even specify a rattlesnake as an exotic pet or something you can't own, I literally can't find that anywhere. My state of dwelling and my ignorance is to blame, this company is top notch and offers top notch items. As I mentioned earlier my only complaint was my ignorance to my states laws, which are more than confusing and don't say anywhere that I can't own a rattlesnake if I purchase it and take care of it accordingly and responsibly, I'm confused how I was able to acquire the snakes I have now to be honest. You know, either way, great selection and the people are on top of their business. Hopefully I am able to get this resolved but either way I hold no hard feelings for a situation I should have been aware of, even if it is not specific and does not say I cannot own a rattlesnake. Oregon sucks, this reptile store should be able to sell me a snake if I choose to buy it and it shouldn't be any of Oregon's business. Anyways, if I knew how to acquire these made up permits I would already have one, but no where does it say I need a permit in Oregon to own a rattlesnake. My state sucks, I want to live in Florida. Thanks for working with me guys I hope to hear from you soon.
Tip for consumers:
Just read the print about permits and your state laws, I thought I had it figured out and by the time I was expecting my animal to be here I was instead receiving phone calls to see my permit I had no idea I needed to own venomous snakes, because I already own 2. They are a good, reputable company I don’t want to dog them for something that ultimately comes back to me. I am not sure what to do about this situation but I’m sure things will get worked out.
Products used:
I wish I got my snake but I have not.
My russian tortoise came in as healthy as can be! Thank you underground reptiles! You made me extremely stoked to buy from you again!
Thanks Jacob! We can't wait to do more business with you in the futurre.
Ordered a new garter snake and I love him. Hit him fast and was happy and healthy when he arrived. Will be ordering agin.
Hi John, your garter snake looks very happy in its new home. Thanks for ordering from us. We look forward to serving you more in the future.
Bought three scorpions and where shipped out right away and showed up healthy and active. Definitely will buy more to add to the collection.
Thank you for choosing us to provide you with your new scorpions. We look forward to helping your grow your collection soon Patrick.
Excellent service... I ordered my pet on Tuesday... It arrived safely at my front door on Wednesday.
I will buy from this company again
Robin, fast service is what we strive for. We look forward to doing business with you soon. Please give us a call if you need anything
Came very fast overnight after shipped, very healthy baby iguana, will be using underground reptiles again!
Riley, thank you so much for your order! We look forward to doing more business with you in the future.
Very helpful throughout the entire process! Highly recommend! They were in constant contact the whole time!
Thank you very much for this review Crystal! Yes, text alerts are a feature that we have to update our customers with the movement of your package.
Very healthy and colorful! If you want nice monitors order from Underground Reptiles! Second awesome order!
Jeremy, thank you for your business! That monitor looks to be enjoying the new enclosure. We appreciate you
Animal arrived healthy and on time. Would definitely recommend underground reptiles to my family and friends.
Thank you for the recommendation Eric! Please let us know if there anything you need in the future
Great people to work reptiles super healthy look great eat the same day will buy again again 5 stars
Tip for consumers:
buy buy buy great people
Products used:
reptiles tarantulas turtles
It was a pleasure ordering from here. I received my gecko the very next morning and the packaging was safe and secure. Thank you very much.
Thank you for this review and your business William. The gecko looks great. It was a pleasure doing business with you.
We got a awesome cute little Kenyan sand boa. It was a baby as promised. It also seems visibly healthy. We are very happy with our new sand boa.
Tip for consumers:
As promised, my snake was shipped healthy and overnight
Products used:
Purchased Kenyan sand boa
I purchased 3 turtles for my sons birthday and they arrived packaged with care and quickly. The turtles are so cute and my son loves them!
Great setup Kristi! Thank you for choosing us to supply your son new turtles for his birthday. Please let us know if there is anything we can do for you in the future
I got my animal in great condition, couldn't be happier! Had no issues at all and will be back to order more in the future.
We look forward to it Nicolas! We greatly appreciate your business :)
My baby blue Iguana arrived very healthy and beautiful. I'm in love with him already. Very calm iguana.
He looks to be enjoying his new enclosure Kelsey! We are so glad that you are satisfied with your new baby. Thank you for your business
I purchased a Mexican ornate turtle it arrived On time and healthy I recommend this site for anyone looking to purchase reptiles
Isaiah, Thank you for sharing your experience. Please let us know if you have any questions.
This is unexpected but my baby turtle came here alive and well! I named her Isabella. I recommend this! I love this site so much!
Products used:
Underground reptile
Angela, Thank you very much for this review. So happy to hear how well your new turtle came in.
Quick prompt notification on shipment of turtles. Turtles look great! Thank you
I wished I ordered some food to go with them.
David, Thank you very much for your order. It is important that we keep in contact with our customers throughout the entire order process. Please let us know if you have any questions
My turtles arrived theday i picked. They were health, active an happy. And so was i. Lol. I will be ordering more.
Thank you for sharing Kathryn. We appreciate your business!
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Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Keyanno, we are grateful for your business. We like to make the order process as easy as possible. We look forward to hearing from you again.