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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
Cute little things. I will recommend Underground Reptiles to everyone. Great service and they keep you posted in your order.
Animals came alive, healthy and active thank you guys so much. I recommend anyone to underground reptiles.
Thank you for the update Leonel! We appreciate the recommendation :) We look forward to doing more business with you in the future.
My 3 baby red eared sliders arrived on time and are healthy. I will be ordering from here again. Thanks
Tarmara, thank you for letting us know how your red ears came in! We look forward to future business.
I received my pair of Helmeted Chameleons today alive and on time!
Definitely will purchase from here again!
Shawn, So glad you are satisfied with your new helmeted chameleons! They are great. We look forward to doing more business with you.
Received my pac man frog alive and healthy order was on time like expected excellent packing with plenty of air holes for little guy
Gabino, Thank you for the update on how your order came in. Please give us a call if you have any questions.
Thank you I'm first time customer hope to see animals soon and I have great things about underground reptiles
Thank you for your order Stephen! We look forward to hearing how your animal arrived. It was a pleasure serving you.
I just received my order for two dart frogs. They arrived in great condition, looking forward to ordering more. Thanks
Hi Nicj, thanks so much for posting this review. We appreciate your business and hope you enjoying your dart frogs for many years to come.
Baby Sulcata tortoise arrived happy and full of energy! We are very pleased with our purchase. Thank you!
So happy to hear it Brittany! Thank you very much for your business. Please give us a call if you have any questions
The most amazing store to buy your animals from. Underground reptile never failed me in making my dreams come true.
Hi Kevin, thanks for being our customer. We are so glad to hear we were able to fulfill some of your dreams. We look forward to continuing to do that for you.
Fast shipping, healthy animals, great service with a follow up phone call ensuring your pets arrived and are well. Highly suggest this place!
It is very important for us to call each of our customers to confirm their orders came in great. Thank you very much for your order Dustin!
The lizard arrived lively and well. Will be ordering from this site soon. Thank you very much, I'm happy with my purchase
Alejandro, thank you for your business! We appreciate the update. Please let us know if you need anything in the future.
It arrived on time and was safe nice looking sling thanks very much hope to do buisneses again soon thanks again
We hope to do more business with you in the future as well Michael. We are very happy you are pleased with your new sling
Great service. They kept me updated on my order and my tegu arrived on time and in perfect condition! Definitely recommend underground reptiles!
Wayson, We greatly appreciate your business! We look forward to hearing from you again
My two baby sulcata tortoises arrived happy and healthy. They are active and so cute. Loved the Fast shipping and And how well they were packaged.
Elsa, Thank you for the update on how your order came in. We take pride in our animal packaging because animal safety is the most important part of our company. We appreciate your business
Everything was excellent the baby tegu came healthy and he eat in the first day so I was very happy with everything and I will buy more reptiles here
My tegu is already eating & watching me! She crawled on my arms immediately. Super aware & adorable!
Avi, so glad you are happy with your new tegu! Please give us a call if you have any questions.
Bought my first Ice Tegu from them was real helpful in answering my question and my tegu was sent to me fast with no problems
I have gotten 3 chameleons and now my okeetee from underground i love them will keep getting pets from them
Thank you for being a return customer Kyle. We apprecaite you for allowing us to be your go to exotic reptile store. We look forward to contining providing you with great animals.
Received great service and great animals! Uromastyx was everything I had asked for and barking tree frogs look great!
Jeff, we are so happy to hear how your order came in. Please let us know if you have any questions.
Excellent support the acutelyemailed me due to the weather being to hot. And they care about the animals health
Yes, We continuously check local temperatures to where our animals will be traveling to make sure it is safe. While we have shipped to extemely hot/cold temperatures without any iussues it is our duty to always be cautious.
My Baby Sulcata Tortoise arrived safe. Fast shipping. Love them. They were active and ate right away.
Kyle, Thank you for your revew and order! We are so glad you choose us to provide you with a beautiful and healthy sulcata. We appreciate your business
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Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Thersea, Thank you for your business and recommendation! We look forward to working with you in the future. It was a pleasure serving you.