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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
I recently purchased a giant day gecko from them he came perfectly packaged no Injuries except for a little bit of stuck shed on his belly that I was able to remove by giving him a quick soak they called me about a hour later after he arrived to make sure that he arrived safely I had no issues at all and my gecko is perfectly happy he arrived with great coloration and a healthy appetite.
First off, the poor chameleon arrived in a bag sick and boney. It's leg was swollen but I thought that was normal. We had "RANGO" for about a month before he sadly died. He never ate a full meal despite much love from my nine year old and I, he was comfortable in his tropical style cage, we did everything right and still feel a loss in our hearts.
We don't expect compensation and don't want a new chameleon- I'm just writing this review as a "buyer beware." God bless you!
Tip for consumers:
Beware
Products used:
Chameleons
Thank you SOOOOOO MUCH for my gorgeous little reptile... she's absolutely amazing and it's just day ONE! Wow... so cool. I'm very happy with my new scaly pup. Shipping was lightning fast and delivery was extremely prompt and timely. Thanks again!
Best website for purchasing snakes, I have only pruchased snakes from UndergroundReptiles. The website is very up to date and organized. Other websites often do not update the availabitity of their reptiles. Definitely will be buying from them again. Thank ya'll!
We have worked very hard to perfect our site. Our site gets updated daily with new animals. Thank you so much for your order Angel!
I have had my baby black and white Argentine tegu for about 2-3 weeks and she is darling. I was skeptical about ordering because I am up in Alaska, but the shipping was quick and she came happy and healthy. She has been sweet since day one! She loves to cuddle and always has to be on the bed wrapped in blankets. She is definitely a dog in lizard form! I can't wait to watch her grow.
I did a lot of research on Underground Reptiles before getting my baby. They have YouTube videos of the tegus and where they breed them. I was very impressed with everything. It's looks like they take very good care of their animals, and that's what I'm all about. Thank you Underground Reptiles for my beautiful girl!
Hi Bailey! Thank you for letting us provide you with a great tegu. We would love to get some photos as she grows so please stay in contact :) We appreciate your business. Stay warm up there!
This is my first time ordering reptiles online and this was a really amazing experience! They did great with shopping and they called automatically to make sure my order was getting to the right place and all 3 of my baby turtles came very healthy and very well packaged! And overnight shipping just like it said! Even the UPS man waited so my turtles wouldn't get eaten by ants or anything I totally recommend this website for any animal!
Fatima, Thank you for sharing. We appreciate you giving us a try and look forward to doing more business with you in the future. It is very important to us that our customers walk away from their transaction with nothing but positive things to say. So glad you are happy with your new turtles :)
First time buying from Underground. Received the package on time... and I was slightly surprised to see one of the T's bigger then I expected. Really beautiful T's and so excited to add them to my family... thank you!
Thank you for your order Ricardo! We are glad you are happy with your new tarantula. We look forward to serving you in the future.
Speedy service. Very reliable. Very easy. I surprised my son who is 8 and is in love with tortoises. I wish I could send you all the video because his reaction was priceless. The great thing was I ordered it on Monday and had it the following day. Awesome, awesome, awesome!
Please send the video Brendon. We would love to see his reaction. You can send the video to info@undergroundreptiles.com. Thank you for letting us be apart of his surprise.
I ended up ordering from Underground Reptiles after having an outrageously horrible customer service experience with Backwater Reptiles. I ordered a Salcata Tortoise hatchling on Thursday evening and the little guy was delivered the following morning. It was packaged in a small plastic container with a heating pad on top. It seemed kind of lethargic at first but perked up when I put it under the heat lamp. It is eating, drinking, and digging happily. I would order from this company again.
My baby citrus dragon arrived today & I was so pleased with him/her & Underground Reptiles. It arrived safely & seemed entirely healthy. It even ate & lets me hold it. I'm extremely happy with the service & animals from U. R. 10 thumbs up, 5 stars, all of it!
We are thrilled to hear how satisfied you are with your experience Alicia. We look forward to doing business with you in the future. Bearded dragons are great animals :)
I order a bearded dragon from underground reptiles and I'm obsessed with Him! He came in the next day and they even called to make sure he arrived safely. I highly recommend purchasing reptiles from underground reptiles and will definitely be purchasing other one.
Great picture Brittany! We look forward to doing more business with you in the future. Please give us a call if you have any questions.
I purchased a Brazilian Rainbow Boa and could not be happier. My order came well packed and delivered quickly. The animal was healthy and Absolutely Beautiful! Customer Service was excellent and followed up the day of my delivery. I would definitely recommend Underground Reptiles to a friend.
Great choice Cory! Thank you very much for your order and review. We look forward to more business with you in the future
I've bought from underground around 5 times now and never have been let down. If they happen to be out of stock they let you know right away and replace it with something even better most of the time. All the staff is professinal and helpful. Ill be a customer for life!
Thank you for being a repeat customer Cory! Yes, if there is an shortage on the order we always call and let you know to give other options. We appreciate you!
I just recieved my turtle this morning that I ordered yesterday, he came in happy and healthy plus I recieved a call from one of there reps., asking if we got him, and how was he. What an amazing place will be ordering from them again. Probably soon
John, we look foward to it! We are thrilled to hear about your experience with us. Please give us a call if you have any questions or concerns. Thank you
Ordered a baby rainbow jacksons Chameleon and tokay gecko. Arrived before estimated time. Both animals were shipped in perfect containers. Both are amazing quality and look and seem to be in great health. Will 100 percent order from again.
We look forward to it Kelley! So glad to hear how your order came in. Thank you for your business and review.
Very healthy and well cared for iguanas, that come in beautiful. If your buying one of the wild caught green iguanas just know it is going to be very difficult to tame them down because the wild is all they know, and you might stress them out a ton messing with them to much. But other than that my baby axenthic iguana cam in looking great and I ordered a red iguana as well some time back that has been doing soo good and just eats like a pig.
Hi Jaelon, thanks for taking the time to post this great review. We hope you enjoy your iguana for many years to come. We look forward to serving your more in the future.
I ordered a Garter snakes yesterday so that my other Checkered Garter is not lonely.
The package arrived today and there she is in her little container, very healthy. I named her Red.
I already fed her with a thawed mice.
You can see in this photo that her tummy is full from the mice she ate. She also hang out with White (Albino garter) in their heat lamp. I am happy with my order. :)
Awesome name Kenneth. We are thrilled to hear about her thriving in her new environment. Please let us know if you have any questions.
Despite a setback with the overnight delivery due to weather. This little guy arrived in great shape, a little cold and weary from his journey, but nothing a nice basking in his new home didnt fix. My wife has waited 20 years to get one and we could not be happier
Jason, Thank you for your business! We do pack our animals for delays in transit that could occur. So happy we were able to assist you with getting your wife her new baby :)
I ordered a black house snake which arrived looking super alert and beautiful. This is at least my 12th animal I have purchased from underground. I love underground reptiles because not only do they offer a lot of cool unique animals, but also because they have helped some of my favorite YouTube personalities build amazing collections for education.
WOW thank you so much for being such a loyal customer and trusting us Teddy! This means alot to us. Please let us know if there is anything we can do for you in the future
Sent me an injured leopard gecko and I notified them immediately. They didn't respond until a couple days later. They blew me off saying the injury happened in transit. This likely wasn't the case because the wound was old. More likely animal abuse.
Tip for consumers:
Don't
Products used:
Gecko
After doing a lot of shopping, I decided to purchase from underground reptiles. I was very impressed with the way they handled my order, and I received my purchase the next day in excellent condition!
Not only will I do business with them again, but I would certainly recommend them to others!
Thank you for your recommendation Kevin! We look forward to doing more business with you in the future. Thank you for your order.
Just received my baby Sulcata from Underground Reptiles! The process was so easy, and I received text alerts and tracked it making its way to me. Arrived at exactly the specified time. Opened up the packaging and she woke up and was ready to come out. Arrived in excellent condition and full of energy. This was an amazing experience, thank you Underground, I'm definitely a new returning customer.
Rodolfo, Thank you very much for your order. We look forward to future business with you. It is our mission to make the order process as easy and stress free as possible
I'm Happy honestly, I've brought so many pets from these guys I'm always satisfied. They always show concern and make an effort to show they'll work with you on any standings. Happy and stick to them as a loyal customer.
Christopher, Thank you very much for sharing your experience. We are beyond appreciative of your return business!
Ordered 1000 crickets to feed amphibians and received them with very few dead and the rest healthy and jumping! Typically in a 1000 cricket order there's a 5%-8% dead cricket ratio, I counted maybe two dozen at most. Thats awesome.
Carl, thank you for trying out our feeders! We are thrilled to hear how well your order came in. Please let us know if you will be needing more in the future.
I was extremely pleased with ordering my egg eating snake. They were fast At replying to any questions I had which was awesome. My egg eating snake came in healthy was was beautiful. Shes been having no problem eating eggs and adapting to her new habitat. Underground reptiles also called me to check in and see if my snake arrived safely and made sure I didn't have any questions. Thank you!
Tip for consumers:
Don’t be afraid to ask questions
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Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
No, Thank YOU Paris! We appreciate you sharing your experience. We enjoyed doing business with you