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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
I received my iguana very fast! From time of order to receiving her was 2 days! She came in healthy and is already very active.
This is my third time ordering from them I got my beautiful tiger reticulated python what's nice healthy I'm definitely order again
This is a great photo Arnoldo! Yes, we encourage our customers to call in if they have any quesrtions. We love to help.
I love everything I've bought and this has really sparked a hobby for me. The selection is amazing and great customer service
Thank you so much for handling them with care! They arrived happy and healthy and are enjoying their new forever home!
That is such a cute picture! They are loving their new home. If you have any questions please give us a call
Arrived safe and is adjusting. Thank you for the excellent service and support. Both of them are in good shape.
Jason, Thank you for the update on how your snakes are doing. Please let know if you have any questions.
I've order 4 total animals from them and all came healthy and thriving. The absolute best place to buy reptiles.
Thank you for continuing to trust us with providing you new exotics Blake. We greatly appreciate your business!
I would definitely do business again soon. Communication and service was great. They made everything so easy. Thank you again!
We look forward to it David! It is important that we keep out order process as easy as possible. Thank you for your business.
We ordered a BTS for my daughter's birthday and she loves it. Great service and communication. I would definitely recommend.
Thank you very much Sara! We are very glad to hear your daughter loves it! Please let us know if we can do anything for you in the future
I recently placed and won a bid on an auction for a female yellow Amazon tree boa, I paid and received a completely different snake when I called and emailed I was told that the animals in the auction are preselected and I get what I get, lol Wich I thought was incredibly ballsy, I have yet to receive my money or the animal I paid for, I will not advise anyone to shop from them,
Tip for consumers:
I didn't pay for shipping, bit considering I paid and received an animal I didn't want, I definitely wouldn't say it was free
Products used:
Snakes
Was attentive and ready to get out of the cup. Arrived safely, protected and cared for.
Will have to see how he is in a few days
He looks great Brandon. We look forward to hearing updates on your monitor!
Great customer service, I do think the setup should of arrived before the reptile but it all worked out.
Hi Tiera, these pricures are great! Thank you for your business.
Great communication to buyer, fast shipping, and overall excellent product. Got exactly what I ordered very fast, no flaws.
Brittany, Thank you for your business. That setup looks great. Please let us know if you have any questions.
I will soon be shopping with them soon I got a sulcata turtoise and he is so active and beautiful I can't wIt to get him a new friend.-Heavenlee the happy customer
Hi Heavenlee! Thank you for your order. PLease give us a call if you have any questions. We are so excited to provide you with a friend for your other tortoise.
They are horrible online I purchased 2axies they told me they couldn't mail with live guarantee, but another company had no problem rainy day aquatics is 5 stars they sent me a beautiful healthy melonoid 3 inch but underground took my money sold the. Ones I purchased offered me a melonoid I ordered a leutistic and wild c'mon they said they would refund and hung up quickly and yet no refund DONT ORDER UNLESS YOU WANT TO BE DISAPPOINTED. Ordered from rainy day. After and 2 weeks later still waiting on. Underground reptiles those pics are from rainy day aquatics order atleast they stick with their word.
2-7_22 I did receive a full refund thank god well with that money purchased 2 more again
I ordered 3 baby Ouachita map turtles for my kids for Christmas. One of them looks blind and is not eating. It hasn't opened its eyes since it got here and it can't see to eat. I even looked up feeding blind turtles and followed the instructions and it isn't eating. The other 2 are fine. Every day since Tuesday I'm scared to touch it because it looks lethargic and dead. I called them on Tuesday as soon as I noticed it wasn't opening its eyes and they asked for pictures of my habitat and the pet. Pictures of my habitat for what? It came here unhealthy. Regardless I sent them the pictures twice. I called them again today to find out what are they going to do about this blind turtle and they said my habitat looks nice, and told me to give it some eye drops and give it time to acclimate. Lmao! I ordered 3 healthy turtles not 2 and a half dead, blind one. This is really stressing me out because 1) I hate to see animals suffer, and 2) which of my kids are going to claim this poor turtle? I am really not happy with this response. Send me another healthy one while I attempt to save the life of this helpless turtle. At least that's what a decent company will do. It is so aggravating to have to go through this right before Christmas.
These guys are the best not the first time I've purchased here prices are great can't beat them fast response even check up On you
Diego, Thank you for letting us be your go to for all of your exotic needs. Checking up on how all of our orders came in is something we look forward to. We love making our customers happy.
The overall order was easy and fast. I order Him on the 30th and he got here on the 2nd. He got home and was ready to get out of his box. Will definitely order from here again.
Tip for consumers:
Super easy
Products used:
Animal
The shipping was quick & my turtle is healthy. Everything was amazing! Thank you I'm 100% satisfied.
Thank you for your order Dee! We look forward to serving you in the future :)
My scorpion arrived in a well secured container. Very much active and doing well in his new home. Excellent place to get your reptiles
Products used:
Live animals
My red eared slider was package safe and arrive active and alert. Very please with underground reptile and handling of shipping him to me.
Melissa, So glad to hear how your slider came in. If there is anything we can do for you in the future please give us a call. We apprecaite your business
Turtles arrived quickly and are cute as a button! Will be reordering! Turtles look very healthy and can't wait to watch them grow :)
Shanna, Thank you for your business. Please let us know if there is anything we can do for you in the future.
Babies tortoise are doing
Good thank you guys again I super appreciate your hard work, came in safe, you guys have really cool reptiles
Love this photo Jason! Please let us know if you have any questions. We would love to help. Thank you for your order.
I received exactly what I ordered and they arrived healthy looking and on time. Will definently buy from them again if they have orange terriblis froglets.
William, hopefully we can get some in. Thank you for choosing us to supply you with your exotics
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Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
She looks to enjoying the new enclosure! Please let us know if there is anything we can do for you in the future! Thank you