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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
Quick prompt notification on shipment of turtles. Turtles look great! Thank you
I wished I ordered some food to go with them.
David, Thank you very much for your order. It is important that we keep in contact with our customers throughout the entire order process. Please let us know if you have any questions
Super fast shipping. The 3 geckos I ordered are in perfect health. They are already basking under the uvb light. Thanks guys
Hi Hernan, we are thrilled to hear you are enjoying your new geckos. We look forward to serving you more in the future.
The lizard showed up warm and well and healthy. Did not have any issues and had tracking information the whole time.
Thank you for your order Drae! We look forward to doing more business with you in the future.
I am absolutely pleased with my new tortoise! She arrived safe and healthy! She ate good and explored her new nursery!
Tiffany, it was a pleasure doing business with you. Please keep us updated on how your sulcata is growing. Thank you for your business
Delivery was on time, and my Tortoise
Was very happy and active. Would highly recommend them. Ordering was easy and had everything you need.
Thank you for your recommendation Joyce! It is crucial that we make the ordering process as easy as possible. We look forward to doing more business with you in the future.
The snake I just got is just perfect. Great condition and very alert. This was great service and I plan on buying again.
Jennifer, We look forward to doing more business with you in the future! That snake looks great. We are so excited for you. Enjoy the new member of your family
Very awesome snake! So glad to finally have him! Underground Reptiles was very helpful and easy to work with! Thank you Underground Reptiles!
That is what we strive for! Thank you very much for business Christopher. Hognoses are great snakes :)
The cage and reptiles shipped very quickly. The baby iguanas came healthy and timely. Great website!
Damien, We are so happy to hear that you are satisifed with your order. Please give us a call if you have any questions.
This company is amazing when looking for healthy reptiles and also beautiful reptiles. Customer service is also great.
Fast and great package animals alive and active and adorable package came early and they were packed nicely with enough space
Camren, It was a pleasure doing business with you. Thank you for sharing your experience. We appreciate you!
They were undamaged and perfectly healthy looking and they were active within a minute. The smokey oaks are big and they are looking very active.
Thank you for the update on your order Tyler. We enjoyed doing business with you. Please let us know if you need anything in the future.
Came in great shape happy tegu and all around dope asf thanks a lot i appreciate it and all the help given as well!
We are here to help anytime. Appreciate your business Sonny! We are so happy you are satisifed with your new tegu
They are healthy and full of life thanks underground your the best. Looking forward to shopping with you guys again
Vtoria, We look forward to it as well. So glad you are satisifed with you new iguanas. Thank you for your business
Everything as advertised and helpful
Advice, I would buy from them again.
My son is very happy with his birthday surprise!
Robert, So glad we were able to be apart of making your son's birthday special. Thank you for your business
Absolutely satisfied healthy live delivery extremely active. I will definitely be a repeat customer thank you again for my new family members
Chris, We are thrilled to hear that you are satisifed with your order! Enjoy the new members of your family :)
Cute active little guy wondered all over looking at its new home jump right in and ate thanks we love the tortoise
Jeremy, Thank you very much for the update. Please give us a call if you have any questions. We apperciate your business
My son's toads shipped promptly and seem to be very healthy. GREAT customer service... highly recommend!
Awesome picture! We are so glad you are happy with your son's new toad. We appreciate you :)
She came healthy and beautiful so happy with my order! I will absolutely recommend purchasing from them.
Alex, Thank you very much. We are thrilled to hear about your experience with us. We enjoyed doing business with you
Received my bugs a few days ago, they're all nice and healthy.
Millipedes are absolutely adorable. Tank you!
Christina, thank you very much for your order. Please let us know if you have any questions.
Hands down best customer service for first time ordering online and the iguanas are just awesome definitely recommend others to order from here.
That setup looks great Luis! Having great customer serivce is very important to us. Thank you for your recommendation.
Very nice to deal with! Fast responses! Love my 2 wood turtles! Will buy from again! Highly recommend them!
Look forward to it Diane! We are ecstatic to hear you love your new wood turtles. Thank you for your order!
Gain trust and grow your business with customer reviews.
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Yes, we are always available to answer any questions you may have. Thank you for the update on your order Heidee. Please give us a call if you have any more questions.