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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
He wouldn't eat from the start i chalked it up to the move. His appetite never got better. I woke up to a dead iguana
A+ Service. Great Communication. Arrived alive and active. Packing was great. Weill do business again and again. Thankyou guys at Underground!
Amber, we look forward to it. We greatly apprecaite your business. Thank you for your order.
Animals thriving and doing great! I couldn't be happier with how healthy they are and how fast they grow on you!
Bestfriends already! They look great Riley. Thank you very much for your business and review
Got my chameleon on time and well the shipping team kept in touch while tracking my reptile the whole time and responded right away!
Disgusting service. Sending large reptiles in too small boxes and claiming they're sending babies. Horrible and inhumane.
Great service very fast shipping turtles are very active very pleased great company! Would definitely do business with them again
We are so glad we were able to earn future business with you Steve. Thank you very much for your business
This site has a great selection and a good price They respond fast and ship write away. Good customer service.
Robert, we greatly appreciate your business. We try to keep our prices as affordable as possible. Thank you!
Fast shipping and great service, they call after they are delivered to make sure they arrived ok. Everything has arrived and been alive!
Following up with our customers is extremely important to us. Thank you so much for your order and review Bridget!
My order was completed and arrived today. My monitors, iguanas, and turtles all arrived healthy and beautiful. Thanks will be ordering again soon...!
Jude, so glad to hear how your animals are doing! We can't wait to do more business with you soon
My order was better than expected. I order dart frogs and they look healthy. I recommend it to people who likes dart frogs
Hi Tony, we are glad to hear we exceeded your expectations. We are happy your frogs are doing great in their new home.
They shipped the same day o ordered them and they came the next day they look very good and healthy I would do business again with them.
We look forward to it Kevin. Thank you very much for your business and feedback.
Good communication, good service and nice animals. Good, proper packaging. Everyone arrived well. Happy :)
Stevi, Thank you for the update on your order! We appreciate your business.
My lizard came healthy fast delivery good service healthy roughneck monitor will be keeping my business for good
Hi John, your monitor looks like it is enjoying its new home very much. Thanks again for ordering from us. We look forward to continuing to serve you.
They are so nice and they all have ate they are active and they came fast you should order from them.
John, thank you for the update on how your niles are doing. Please give us a call if you have any questions
So happy with my order thank you guys so much will be doing business with you guys alot thank you so much
We look forward to it Brent! Thank you for your business!
Excellent costumer service. Fast shipping. Friendly costumer service. Knowledgeable costumer service. Healthy animals.
Antone, Thank you for your order! We are so happy you are satisifed wiith your purchase and experience with us.
Real good customer service helped me get a refund and exchange my first purchase for what I needed with no problem.
Jackie, We are so happy were able to get you what you needed. We like to make your interaction with us as easy as possible. Thank you for your business.
I had a issue with 1 of 2 orders and they went beyond to fix it. Definitely will be getting my business!
It was our pleasure fixing the issue for you. We are so happy we were able to earn your future business Robert. We appreciate you!
Love my turtle. Thank you! Arrived the next day in beautiful condition. Will get more at a later date
Rapid turnaround, good communication. My three hatchlings are healthy. Shipped the same day I ordered!
Communication is Key! We ship priority overnight and transit time is typically 16-18 hours. Thank you for your business Laurie.
Order was shipped fast and arrived the next day. Great to do business with. Will definitely purchase from again.
Gerald, It was a pleasure doing business with you. Please give us a call if you have any questions.
Very responsible seller fast shipping speed. Would love to order it more from them, recommended for sure.
Pengyu, We had a great time doing business with you. Please let us know if you have any questions. Thank you for the recommendation!
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Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Hi Linda, we are very sorry to hear your iguana passed away. We see you received your iguana on 6/3/20. We did receive the email you sent to us on 7/2/30 claiming the iguana had passed away 3 days prior to contacting us. That is the only correspondence we ever received from you after the animal had been delivered. You never contacted us to let us know there was an issue with the animal so we could assist you. Upon looking at the photos you posted with this review we can tell the iguana was not living in the correct environment. Iguanas are tropical animals and should have a large water bowl in there enclosure, not a tiny deli cup lid. They also should not be kept on sand, but instead some kind bark or mulch that will retain humidity. Also, iguanas should be offered a mixture of green leaf vegetables, shredded carrots, zucchini, squash, and other similar vegetables to eat. You also have what looks to be branches made out of duct tape which is very unsafe for the animal. If you would like a full care sheet for one then please contact us at info@undergroundreptiles.com. We look forward to helping you improve your iguana enclosure and serving you more in the future.