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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
My sucata tortoise arrive alive and well, super cute baby. I will definitely use Underground Reptiles again.
My Baby Sulcata Tortoise arrived safe. Fast shipping. Love them. They were active and ate right away.
Kyle, Thank you for your revew and order! We are so glad you choose us to provide you with a beautiful and healthy sulcata. We appreciate your business
We received the turtle and he's in amazing condition he is awesome thanks so much will Deff be buying from them again
Lindsey, We are so happy to hear how your turtle came in. We can't wait to do more business with you
Underground Reptiles sent us a sick baby Sulcata tortoise who passed away on day 3! No refund given.
Tip for consumers:
DO NOT use this site. They send sick animals and then refuse to give refunds. Go somewhere else. Trust me.
Products used:
Purchased a baby Sulcata tortoise. He passed on day 3 of us receiving him. They said we should have reported that he was sick within 2 hours. We had no clue yet. Just assumed he was stressed and exhausted from shipping. Now they are refusing our refund. I tried to call them the 2nd night but their voicemail was full.
Hi Amy, we do not show an order for a baby sulcata with your name on it. Please ensure you are posting about the correct company. Thanks.
UGR offer the best prices compared to their competitors! Shipping costs are very reasonable as well.
We try to keep our prices as affordable as possible. We also price match :) Thank you for your business
Couldn't be happier with the entire transaction from start to finish. The UG Reptile team was very quick to respond and shipping went very smoothly!
Amy, We are ecstatic to hear about how satisfied you are with your experience. We look forward to doing more business with you soon. Thank you for your order.
Our 2turtles arrive in great health already love them. Great service very satisfied will
Definitely buy again from them again
Linda and Tim Helka
We look forward to it Linda and Tom :) We are so thrilled you are satisfied with our business. Thank you!
I've been keeping reptiles for some time now and have never received animals in suck poor condition.
About a year ago I purchased a Female Argentine black and white tegu hatching along with a salcata tortoise hatchling. I live in Alaska and because of this they would not guarantee live arrival or the health of the animals. But, I was fine with it because in the summer here it gets in the high 70's. When my tegu and tortoise arrived they had absolutely no heating once so ever, my tegu was so cold when I opened the pouch she was in, she was on her back. I placed her in her terrarium and she warmed up just fine along with the tortoise. Then I noticed the huge gouge out of her top lip, and the pencil eraser sized mark on her leg, It looked a lot like a burn. I also noticed that she walk on her wrist instead of her hand, my guess is either she broke it before coming to me or it's a birth defect. Even now she still has problems eating due to her jaw being messed up. The tortoise however, was surrendered over to a local reptile rescue. He was doing alright till I realized he had a respiratory disease of some sort and a pretty serious bone issue that made him extremely lethargic. He passed away the day after he was serenaded. All the pedigree, diets, and care on my part is correct. When I confronted UnderGround Reptiles about the conditions they arrived in, they blamed it on the shipping location. UnderGround Reptiles sent me the reptiles unfit for regular sale, they sent me the unhealthy animals they couldn't sell to someone living in their live arrival guaranteed range. What type of breeder keeps bad genetics like this running the species AND continues to make money off of it? I hope no one spends another penny with them. Below are some pictures of my tegu when I receive her, be cautious it's pretty grousome.
Tip for consumers:
My advice is to not buy from this company, instead find a local rescue or find a breeder on “The Morph Market” and make sure to do your research on the person you’re buying from!
Products used:
female Argentine black and white tegu hatchling, and salcata tortoise hatchling
Ordered a chacoan white head and he came in in great shape healthy and happy. Named him Rexx lol glad to see he was shiped safe
Great name Brian! Shipping our animals as safely as possible is very important to us. We are so happy to hear that you are satisifed with you new tegu.
Great service...‼‼
My tortoise arrived healthy...‼
She is eating well and growing rapdily...‼
Your representive was very kind...‼
Michael, Thank you so much for the update! We strive to created and uphold great relationships with our customers. We appreciate your business.
UPS didnt make it easy for us! But it all turned out great! Absolutely love my Red eyed tree frogs!
So sorry for any inconvenience you had with the carrier. We are glad your tree frogs came in good :) Please let us know if you have any questions or concerns.
I ordered 2 oophaga pumilio blue jeans and a blue sipaliwini tinctorius, they were packaged very well and look very healthy
Reese, thank you for your order with us! We are so glad you are satisifed with your new dart frogs.
About a year ago I bought my first snake, a baby wild caught ball python. It was my first pet so I was inexperienced. So it showed up fine, and it was really friendly and all around great. This right after unboxing. Later the same day, I saw a regurgitated pinky mouse in the corner of her cage, but because I was inexperienced I didn't know and just thought it was a poop. Now I know. It looked fine which I now think is weird because it should've been at least a little misshapen if it was going through the digestive process *Properly* but it probably got fed right before it got shipped, and the minute she got to my house I was handling her, and for about another 30 minutes to an hour. She seemed fine, but she was always pooping during handling, and it was water-like. A week after I got her, I was trying to feed her a thawed pinky. She would not take it and totally disregarded it, which was weird because it'd been a week, and a baby which was barely a month old would have an appetite. I left her in a big feeding tub for around 30 minutes, came back and she was doing horrible. It was almost like she couldn't move a part of her body so naturally, so I was worried. I picked her up and went back into the living room and was holding her. She was barely breathing and couldn't move her head. I put her back into her cage to see if she was just stressed but she was the same. I took her out and she was dead. My first pet died in my hands. I was the most excited i'd ever been when i got her and the most heartbroken when she died. UGR shouldn't have fed a snake literally right before she left. A couple days later I was ready to try again. My dad called and told them about what happened. They gave us 15 dollar discount on shipping. Seriously. Well, dora's doing great now, a year into it and she's my life. I wish I could say the same about Mocha, though. I'm finding new ticks every day on my current snake. The good thing I can say about ugr is the customer service. The lady on the phone was kind so i'll give it a star and. Just for the record you're making a 12 year old almost cry thinking about their little girl.
Tip for consumers:
you do you this is only one time
Products used:
idk
Wonderful company to work with. Animals always in great shape. Highly recommend them to anyone!
Allan, thank you for always trusting us to provide your with great animals. We look forward to hearing from you soon.
THE TURTLE YOU SENT ME, WAS ON TIME.HE IS HEALTHY AND ACTIVE. I AM HAPPY WITH HIM. UPS WAS ON TIME. THE CONTACTS WITH THIS COMPANY< WAS ALL GOOD.
We are thrilled to hear it John. Please let know if you have any questions :) We appreciate your business.
N got it the next day in perfect health wonderful experience.and they answered all m u questions...
Very Fast healthy looking chameleon will Definitely and get other animals from them in future!
So happy you are satisfied with your new chameleon Jacob. Please give us a call if you have any questions. We can't wait to hear from you soon.
Our baby musk turtle arrived safe and sound. Super fast shipping! My daughter absolutely loves it!
So glad your daughter is happy with the new turtle Josh! Please give us a call if you have any questions. Thank you!
Ordered a standard Adult Leopard Gecko and chose a delivery date of Thursday, 3/4/21 and was sent an email confirmation that I would receive a shipping number around 9:00pm the day prior. Lo and behold the shipping number came in right around 8:45pm. I was then told to expect my animal around 10:30am on Thursday and amazingly it came in at 10:18am so I could not be happier with the communication thus far.
Packaging was secure, though the deli the animal was kept in seemed a little small for them. Tail seems a tad thin, but not alarmingly so and should be easy to fatten up once he settles in. No mites could be found at initial inspection, which is always a plus.
He is travel drunk right now and is happily sleeping the stress away in his new home, and I am providing 4 stars as a tentative review after I can accurately confirm 1) the lack of mites and 2) the overall and long standing health of the animal. If it lives and is deemed healthy, this is a 5 star company, for sure.
For now, thank you for my gecko, I will return and update my review when able.
Es mi primera vez que compro con underground reptiles y estoy satisfecho con mi compra ...Compré un baby blue tongue el envío fue rápido y a tiempo , llegó en buenas condiciones y muy saludable...Lo recomiendo muy buen servicio gracias:)
Thank you for your business and review Adrian!
Mis serpiente están muy sanas llegaron muy bien si se han mantenido bien el servicio fue excelente de seguro continuaré comprando con ellos los recomiendo
Richard, thank you very much for your order. It is our goal to provide fast service to our customers. We apprecaite you.
Gain trust and grow your business with customer reviews.
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
K. T. so happy to hear it! Thank you for letting us know how your sulcata arrived. We appreciate you.