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Underground Reptiles has a rating of 3.1 stars from 677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 17th among Pets sites.
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We had awesome customer service and no issues whatsoever, unlike previous place. My son received his crabs within 18 hours of ordering them, they are alive and healthy and he is so happy, will only use them from now on.
If feel dumb and deceived for trusting this website and shame on me for not looking at reviews before I ordered. I surprised my wife with a Tokay Gecko, was so excited and relieved him with in 24 hrs of ordering. Upon arrival he was extremely skinny and very underweight. Being reptile owners we were upset but sprung into action and did everything possible to bring him back. He was 12 inches and only weighed 68gr. Being that long and age he should have been close to 120g at least. Not knowing anything about his living conditions prior we just figured of course they didn't feed them well. We got him in his enclosure and gave him about 4-5 days to acclimate to his home. During the time we gave him crickets, supermorms and roaches. He would strike but not eat or put it in his mouth shake and spit them out. After day 5 we decided to take the chance and get him out. We'd get him to open his mouth and toss in a worm here and there. We thought it was a win because he ate them. The problem after handling him he was so weak so we'd put him back and give him a couple days. This went on for a day short of a month when he passed away while trying to feed him. My heart breaks because we pour 1000% into our babies and we could not save him. We thought he was getting better and moving more but in the end we believe he was just hanging onto a string. I feel so sad, mad and down right heart broken about losing Arceus. He will forever be a God to us but we will never tell anyone to buy from Underground reptiles and will be deleting anything to do with them. NEVER BUY FROM THEM EVER!
Arrived quickly, healthy, and seemingly happy! Excellent customer service and communication- they even called to let me know the delivery was going to be a couple of hours late and checked in after delivery
I just received my 5th critter from Underground Reptiles and I couldn't be happier with my experiences! Within a hour of your new buddy being delivered, someone from the company will call you to check up. I will absolutely recommend them to anyone I know!
Hi Kadesha, your new buddy looks very happy! Thanks so much for picking us to deliver your gecko. We appreciate your business and look forward to serving you again in the future.
I ordered the monitor on Sunday night... It arrived Tuesday at around noon. It was in great condition and packed with care. The monitor had beautiful markings and was pretty docile... It's been over 40 years since I have raised a Salvator so I am pretty excited. Thanks
Patrick, thank you for your order and review! Your business is greatly appreciate it. We are so glad you are satified with your new monitor!
I was on the fence of ordering my Red Ear Slider Turtle babies for weeks. Now I wish I did it sooner. I'm so pleased on how they were packaged and the quick delivery. They are so much fun to watch and to care for. I can't wait to watch them grow.
Toni, We greatly appreciate your business. We look forward to recieving updates on how your sliders are doing. We pride ourselves on having great animals and service. Thank you!
I was very skeptical about ordering an animal from online to have it shipped to my house, but everything turned out well as far as the animal being shipped and the weather conditions being at the right temperatures because that was my biggest fear and I just didn't want to have my animal arrive dead even though they have a guarantee of life. When she arrived she was healthy and still active so I am very pleased with the service that was provided and the representatives that helped me out were very knowledgeable and insured me that my pet would arrive safely for my son he is extremely happy and very satisfied with the purchase thanks again greatly appreciate it.
Hi Kera, thanks for posting such great words about the service you received. We are so happy to hear your son was satisfied and we look forward to serving you more in the future.
I have ordered snakes and other reptiles from underground reptiles and they have always arrived alive and healthy every time. Great customer service, will always call me to check up that everything is okay. I highly recommend underground reptiles to anyone who ask, this is a awesome company and I will continue to order my animals from them.
Hi Paul, thanks so much for ordering from us and for recommending us. Your animals look like they are loving their new homes. We look forward to serving you more in the future.
UG Reptiles uses a great cricket supplier. Very pleased with how they came to us. All healthy and lively! Expected size as well. Shipping is way more than we pay from our usual place we order but unfortunately they were out of many sizes this week. If we need to get crickets elsewhere again, we will definitely shop with them!
Thank you for utilizing our cricket feeders option. Please let us know if you need anything in the future.
Great customer service and really fast delivery. Fed ex broke my 20 gal tank in shipment. I got ahold of UGR and they sent me a bran new one free of charge. I'll definitely be ordering more from them.
So happy we were able to fix that issue for you. We look forward to doing more business with you soon Chris!
Great selection, awesome service. This is by far my favorite place to shop! Overnight shipping arrived really early in the morning with text alert to make sure you don't leave your critters outside too long
Yes, We provide our customers the option to get text alerts on there orders. We are thrilled to hear about your experience with us Vitor. Thank you
She arrived exactly on time and in perfect condition. She didnt even seem to horribly stressed out after her journey from Florida all the way to Illinois. I will deffinately be doing more business with underground reptiles.
We look forward to it Shandess! So happy you are pleased with your new skink ansd our business :)
I found my tortoises at my neighbor's front porch! Wtf? Besides, this package did require a signature. Can UPS be more professional? Anyway my little tortoises look like two new born babies, they can't even open their eyes. Is that normal?
Thank you very much for your business Gezhao! Please give us a call if you have any questions or concerns regarding your order. We would love to help. 954-428-8005
This was my first time ordering from Underground reptiles but will most definitely not be my last! Everything went off without a hitch and I couldn't be more pleased. Absolutely worth all 5 stars! Awesome business and amazing staff as well. Keep up the great work guys!
Kimberly, are ecstatic to have earned your future business. We look forward to serving you in the future.
My Sulcata hatchling just arrived not even 15 minutes ago and he was super active right out of the container! Started eating immediately, beautiful shell, and looks healthy overall! I'll definitely be turning to Underground Reptiles when I'm looking for animals or supplies in the future.
We look forward to providing you with more exotics in the future Hywel. Your business is greatly apprecaited. Enjoy your new sulcata :)
First, I was surprised to actually get an email telling me eastern painteds were back in stock. I never expected to be contacted - having signed up on a list so many months ago. It was easy to use their website to buy them and schedule delivery. The prices were very reasonable compared to other breeders. They arrived in the exact promised time frame - very nicely packaged, safe and sound. Right after I got them settled in I got a call from UR asking if I had received them and if everything was OK. It was nice to chat about their feeding program there and just talk turtles for awhile. The animals look wonderfully healthy. Hard to imagine a better experience. Thank you!
Priscilla, This review means alot to us. We are thrilled to hear about your experience with us. Please reach out to us if you have any further questions. We cannot wait to do more business with you.
I ordered a yearling Biak GTP late afternoon Friday and received it right away Saturday morning. Upon opening the box the little guy was very alert and ready to move! Overall looks to be pretty healthy, little bit of stuck shed a quick soak should take care of that. Customer service followed up about 20 minutes after the delivery to check if everything turned out okay. I will be ordering my next snake from these guys because of it.
Bryce, Thank you very very for sharing your experience with us. We look forward to continuing providing you with great animals. Please let us know if you have any questions.
I was so nervous about ordering a sulcate tortoise from anyone tried with another company, they cashed my check and I never heard from them again. Underground Reptiles contacted me several times just to reassure me what time my precious cargo would arrive and within 10 minutes bam there it was. My tortoise is the cutest thing I have EVER seen so sweet clean and looks really healthy! Gave him a good soak and he ate real well and I could not be any happier. My sister was impressed too she is ordering one as we speak! Thank you so much susan
Susan, we are so happy that we were able to provide you with your new baby sulcata! If you have any questions please give us a call. Thank you
Been a long time customer……. Usually great but past year has turned into a terrible place. Last six orders had missing animals and sick/dead on arrival. Last week I order a smooth front caiman. Came in frozen, twitching and wouldn't eat. Contacted them and was given nothing but smart $#*! remarks. Died today. Absolutely worthless company. Sick animals. Will never order from again. Pics of frogs sent to me dead, and had to be dead before even sent
Tip for consumers:
Don’t order from this death tral. Buy anywhere but here
Products used:
Whole sale animal order
Best selection on aquatic turtles and other reptiles. Lightning fast shipping got here in less than 48hrs. Best prices I have seen online. Healthy turtles as promised. Better than myturtlestore.com overall. 100% recommend undergroundreptiles.com you won't be disappointed.
It took a week to get my order and when it finally arrived the box was squishy and all the mice were thawed.
Review update - As soon as I posted my initial review, the company reached out and offered a resolution. I applaud their stellar customer service and will be sure to come back to them in the future. Excellent job! Thank you!
Hi Laura, we can't seem to find a frozen rodent order with your name on it. We have a guarantee on all our shipments so if your order did arrive thawed please contact us at 954-428-8005 so we can resolve it for you. Thanks
Amazing company!
I purchased 3 baby red eared sliders and they were delivreed within 18 hours.
The turtles were packaged safely. The company made sure to send emails keeping you up to date which was great. Will definitely be purchasing more from here.
Yes, transit time is typically 16-18 hours. We cannot wait to do more business with you in the future Erika!
They arrived safe and sound in 14 hrs from Florida to Illinois... pretty impressive really.
I got two for less than the price of 0ne from the competitors. Packing was sufficient. No foul smell or anything like that. They seem happy and Healthy
We always to keep our pricing as affordable as possible. Making the transit process as fast as possible is key to the animals safety. Thank you very much for your business Michael.
Thank u so much animals look healthy and in good care packaging was done good im so happy my kids are so amazed by them the love dem and I was really impressed with the service I called and got all my questions answered im very pleased
Thank you for sharing your experince with us Hugo! Yes, please call if you have any questions. We are thrilled to hear how excited your kids are.
I'm not one to write reviews, but I have to for these guys!
I ordered a 5-6 foot green iguana on 3/16 around 1am. I got a call later that afternoon telling me they had one, and could ship it that day. He arrived right on time at noon today(3/17) and was nicely packed in a box with heat packs to keep him warm and cozy. He is beautiful! They kept me updated from start to finish, and I was able to get detailed information about where he was. They were very nice, professional and answered all questions I had about the iguana and what to expect. He is wild, but you wouldn't guess it! We've been hanging out with him all day. He was a little fireball at first, but he has calmed down so much since being out. He's a big, chunky boy and we're already in love! I would definitely recommend underground reptiles for exotic pets. I plan on going through them again in the future when I decide to expand my reptile family
I recently purchased a giant day gecko from them he came perfectly packaged no Injuries except for a little bit of stuck shed on his belly that I was able to remove by giving him a quick soak they called me about a hour later after he arrived to make sure that he arrived safely I had no issues at all and my gecko is perfectly happy he arrived with great coloration and a healthy appetite.
Don't forget to include the hidden vet bills during purchase cause that's where you'll be headed to right after delivery. (Spent nearly 2k with these people. They list these animals as "captive bred" but it's pretty obvious they aren't) Down below I will show some examples of some animals that I've had to deal with.
Tip for consumers:
Buy a paper shredder to shred your money instead of buying from here
Gain trust and grow your business with customer reviews.
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Shaneen, yes we have reps monitoring all the packages while in transit to make sure the animals arrive without any issues. Please enjoy your new sulcata :)