Overview
UNice has a rating of 4.5 stars from 716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
I bought a Wig front Unice about 2 Weeks ago,a Very Popular Wig off there Site that Went Viral, So I was excited and expected The Best Right! I Swear this Wig was Awful 😖 😱. Not True to Length, Very Thin,I mean U could see straight through it.Tracks On the Wig was Off and Not lined up evenly.One Side of the Hair was Shorter and I Ordered a 24in.more like a 20in.is what I got! I was very Disappointed and felt Cheated Out of My Money! Do not believe the Hype about this Company.
Very easy to navigate, there are a ton of wigs to choose from I would just like to see the length on each piece.
I really do like the wig. The quality was really, really nice. I do wish that they would have included pictures when I click on a different lengths of wigs. I know most people are probably really experienced, but I don't look at wigs often and I selected a 16 inch wig, thinking it would be a little longer, but it wasn't which is my fault However, I do wish they would show pictures With each length so I can visualize it, but other than that, I really liked the packaging the small gifts that came with the wig overall, I would definitely order with Unice again.
I contacted customer service through their text line because there was an issue with my promo code. It took a while for them to respond, but once they did they were able to apply the promo code I tried to use at check out and refund me the difference. I definitely didn't expect that for an order I had already submitted. Now, I'm just waiting to receive my wig. I'm so excited.
Easy to navigate thru website, located what I wanted. Quick shipping, it took about 2-3days from the time I ordered til I received it. Quality was great. I'm a stylist, so brightened the color and toned. The coloring didn't cause any damage to the hair, sheds a little, but nothing major. This is a must buy. I'd buy this again. I purchased the 20inch but I did cut it a little for the style.
Web page is not easy to navigate but I'd still shop here
Best so far just put on a go. I loved the flatness and fullness and hair had no smell
Good, easy to process. The hair feels soft, smooth, and very natural. It doesn't shed much, and the texture is exactly as described. I ordered the
It took a minute for my order to come but once it was resolved everything flowed smoothly.
There weren't any discounts at the end. It was sort weird navigating from one to the other, a the wig doesn't stay in place. I had requested for a refund and whatever needed to be for a refund, moving forward, customer service is horrible… I still haven't heard anything as to what I needed to do regarding a return/refund. Period.
Hi, Myra, we are so glad to hear that you indeed like this wig, and sorry to hear there’s no reply. But we checked our inbox email, there is no message from you. So we will send our specialized customer service to contact you asap, then we can help you to return asap. And we indeed thanks for your liking about our brand in the first place. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
There is so much stuff popping up and flashing on the screen it's hard to figure out what you want. Please declutter the interface. - declutter the interface and keep all the extra stuff out the box, I don't want press on nails, lashes, or a robe. All end up in the trash - which ultimately fills the landfill. Please allow for the option to opt out of the extra "gifts" in the delivery box.
There is so much stuff popping up and flashing on the screen it's hard to figure out what you want. Please declutter the interface.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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Hi, Serena, we are so sorry to hear that, but please take our sincerest apology for that we can’t find your order by your name”Serena G.”. If possible, could you please contact us actively by email? Our specialized service customer will talk with you directly asap. Here is our official email: support@unice.com. If you have anything else, just let us know, we will help you out asap
Because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way! And we have great returning policy, if you just don’t like the length, returning is totally accepted.
Sincerely,
The UNice Hair Team