Overview
UNice has a rating of 4.5 stars from 700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
Loved it. She replaced my old bang wig and so far it's everything I wanted. I wish faster shipping was an option though. 3-5 days + processing just isn't realistic for me all the time.
Ordering from you guys for three years and I love their hair and the quality and how the hairline looks so natural. I also love that if there's anything shipping related return or exchange, I have no problem with them.
Good website I liked free shipping, the hair could be softer I'm unsure if it will tangle later, I'm concerned it might. Kinky straight hair is tricky like that. Well constructed wig though and good for the price if the hair lasts. I'll have to update on that
Quick and easy to use the site. Shipping took a little longer than I expected but it was worth the wait
Quick and easy, great customer service. I've purchased a few wigs from this company and have never had an issue.
I am happy to receive the wig, delivery was fast and easy to track. It's lovely, the unit is little more blonde than brown as advertised and a lot smaller/tighter fit then I thought it would be but I'll get used to it. The ordering process was a bit lengthy and it took multiple attempts to order it through Klarna UK. But overall, I'm happy with my purchase and would order again.
I placed an order it was never received I emailed the company and later was emailed back with the answer of they don't have a tat and that if I take a 22 inch that it can be shipped out in 24 hours and that the 24 inch was under construction without a shipping date. I haven't heard anything back and I just wanted others to understand that you should just be careful!
The site i'm not happy with the site pushing to get the app. I did not find this site via app. I want to just make an order. Receive updates on the order by way of email period I would make purchases again because the merchandise is good.but payment route not user friendly.
It was.
A little confusing on how or which week to buy.As far as when you got to the bottom with the density you couldn't see what she was mashing because it was words in front of
Hi, Regina, we are so sorry to hear that, but we checked your order, we indeed shipped the wig with drawstring and baby hair. But we have great returning policy, if we sent wrongly, returning is totally accepted. And we do feel sorry about the inconvenience we made to you. And please trust that we never meant to upset you in such way. Because we do cherish all of our customers.
Please take our sincerest apology for the late reply because of time difference and holidays for the New Year on our end. But don’t worry that our specialized service customer will talk with you directly asap. If you need anything else, pls contact us freely
Sincerely,
The UNice Hair Team
I ordered hair and made sure to contact you straight away. It has been 6 days and costumer service is completely ignoring me. No update on my order and no shipping confirmation the hair is still "processing"
". Its impossible to reach you on
Email, chat, whatsapp as they are advocating open 24/7.
PLEASE ANSWER YOUR COSTUMER! I need this hair shipped ASAP. I am so sad and thought I would get this hair this week :(( ((( this service is so deeply dissapointing and when they do answer they send one reply and then disappear again! Do not order this is the worst experience i have ever had with a hair company! Also their live chat is fake and does not work. No one is working there they just give ju fake hope but no one is replying.
Hi, Melanie, we are so sorry for the late reply, because it is our New Year holidays and there is time difference, so we haven’t get chance to reply your message. And the reason why we haven’t shipped out is the address problem. But we have received your reply and confirm from email. Your bundles will be shipped out soon. Our specialized service customer will offer update to you soon asap. And if you need anything else, pls contact us freely, then we will help you out asap. And because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Perry, we are so sorry for the inconvenience you had before. Because the hair you ordered is our new-in-style wig, which needs customization for a while. So we haven’t shipped out yet, and we should be sorry for such delay we made to you. And so sorry for the late reply because of time difference and holidays. But please trust that we never ignore our customers’ messages.
By the way, we have canceled the order as your request, the full refund will be back to you soon. If you need anything else, please let us know, our specialized service customer will talk with you directly asap and we will fix the problem as soon as we can.
Sincerely,
The UNice Hair Team