Overview
UNice has a rating of 4.5 stars from 716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
Great website. Easy to use and fast delivery! Great updates along every step of transit.
I ordered a straight look but got a kinky one. Communizing with the company had been difficult. I sent the picture of what I received. I asked how long would it take to get the wig I ordered but no answer.
I ordered a wig almost 2 weeks ago and even paid 35.00 for express shipping and still waiting for the wig. Then Unice sends me a discount for another wig for 60.00 and I ordered it and even provided me with a tracking number through usps. I went on the usps website to check the status it says label still not created. Was I scammed? Did I just lose 200 dollars?
Hello Raymie D, We're frightfully sorry the service didn't make you satisfied.
According to the information you provided, we have looked into the problem that you mentioned. Two orders you purchased on February 23,2024, but only one of them paid for express shipping. Both orders were sent in one package. Due to the time difference caused by the different time zones between China and the United States, the purchase date was on the weekend, and the warehouse and logistics were closed. The logistics transfer will return to normal on Monday.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Accurate representation. The wig I ordered didn't have my size, the representative that was handling my order was Very Nice she made sure I got what I wanted. Stayed in touch with me until the very end. We were texting and emailing at 4am which made me very happy
I never received my items and Unice is giving me a hard time. I asked to have my order rushed to me or to please refund my order I never received the hair at all not sure if the package was stolen or when but I don't have it.
Hello Delia B, We apologize for the unpleasant shopping experience.
We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order as promised and have no control over the delivery process once it leaves our warehouse, we understand how frustrating it must be to not receive your package. It is not only your loss but also my loss. Therefore, for any packet loss, it's better to check your mailbox, front door, and around the house, and ask your friend, family, or neighbors if he or she signed for the item on your behalf, or contact your local express to ask them where your package, if still don't find the package after doing above all, we recommend submitting a claim certificate to the local express, and then there is a case number, which is provided to the seller, to follow up on the results of the claims investigation.
While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
The lace wig of this unice hair is definitely worth my money. I love the lace that is perfectly melted with my skin, very natural, and the hair is soft and true to the density they claim on their details. I will try the headband wig next time since my friend told me it is also a hit on this store? Anyway, it is worth trying.
The lace wig of this unice hair is definitely worth my money. I love the lace that is perfectly melted with my skin, very natural, and the hair is soft and true to the density they claim on their details. I will try the headband wig next time since my friend told me it is also a hit on this store? Anyway, it is worth trying.
The wear and wig was not wear and go. I had to actually cut the lace because it was too long and was supposed to be pre cut. The hair shed a lot while removing the excess lace and while brushing. Please send wear and go wig when a person orders it please!
Very fast and helpful to solve problems! Good communication! I'm very impressed!
They responded really fast and quickly to help me. Everything I needed was handled right away
I purchased hair from the store in Brooklyn. It had a very bad odor once I opened the packages. My hair stylist also noticed the smell, after she colored and dryed it, the hair smells worse. I paid $150 for the hair and it's definitely not good hair. Sheds and smells, it'spoor quality! I will have to take it out after only 4 days because the odor is there and I feel very self conscious about walking around with smelly hair.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Noreen H, We apologize for the unpleasant shopping experience.
The title and attributes both have yaki straight/kinky straight. You chose yaki straight. Due to an error in the product code, you received kinky straight hair. We sincerely apologize for this.To resolve this issue, the return address was provided on March 12.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team