I ordered mediums and let's just say it's more extra larges. Also I have to pay to send their crap back now. And it took almost 3 weeks to arrive. Won't ever order again from here. Material is stiff as a board too.
Never ever again! One out of 4 sets I could use. The other 3 were so thin and long although all of them the same Cherokee pants I went to return them and found that the return would cost more than the delivery... with less items. I called and told them there was a flaw and they could have cared less. Buyer beware!
Hello Genny! We value your feedback and we would like to make this right. Sitejabber is a new site for us, and we are just getting to know the system. Please email us at custserv@uniformadvantage.com and include your email address & name associated with the order.
I bought scrubs from this company 2 years ago and had a great experience. I purchased a 65/35 poly/cotton blend top (made in Pakistan, #UA71C) that lasted hundreds of washes. Then, when I reordered it (the same 65/35 poly-cotton blend top), it was drastically different. This one was made in Ghana. It looks like a cheap knock-off version of the original. The material is stiff, shiny and transparent in the light. There is ZERO stretch. It's loud as if it's made of plastic. My school uniforms were better than this, and those were free. Even the stitching on the logo is poorly made with a sloppy design. I have no idea why they chose to downgrade their material, but I can only assume it was to save money because the quality is a fraction of what it was. I'm writing this to notify their Quality Assurance team of this problem. I hope they change it back to what it was because I will take my business elsewhere.
Good afternoon, VH,
Thank you so much for being a repeat Uniform Advantage customer. We’re pleased that your first experience with us was a good one, but I was quite dismayed to hear about the quality of this most recent purchase.
At Uniform Advantage we firmly stand by the quality of our products, and customer satisfaction is of the utmost importance. If something is not satisfactory, we__definitely__ want to make it right.
Please send me your contact information and order number / account number (if you have that) so that I may research what might have happened in this case. We certainly want you to get the scrubs you need, and we will, of course, replace the items you received with ones in the quality you expect and deserve at no additional cost to you.
If it’s more convenient and expedient for you, don’t hesitate to email or live chat with us online at https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp.
If you’d rather speak with someone, please call our Customer Service department at 800.283.8708 (Monday to Friday 8am to 8pm, Saturday 10:30am to 6pm Eastern), and we will be glad to help.
These various channels of communication exist solely to ensure that we provide you with the best possible merchandise and service.
At Uniform Advantage we strive to delight our customers on each and every order, and we are very sad that we failed to do that on your recent order. Please do give us the opportunity to turn your negative experience around. We hope to hear from you again very soon.
Sincerely,
Robin Grose
Customer Service Specialist
Ofcourse the uniforms are fine some are name brand but unless you are 100% sure of your size don't do it. I went by their size chart and had to send everything back because they swallowed me and received a refund of half of what I paid! The return shipping was 8.99 and on top of that they kept an additional 4.00 per item. That's pretty crappy for a mail order company and I returned everything tags intact they were on my body 2 seconds
Good afternoon, Kathryn,
Thank you for shopping with Uniform Advantage. I’m genuinely sorry you’ve had such a hard time with your order and your returns. It is our policy, of course, to refund the full purchase price paid by the customer. Please contact either me or our Customer Service department right away so that we can look into exactly what happened and, if there was an error on our part, make it right immediately.
It certainly can be difficult to get the sizing correct when purchasing uniforms online. Sizing can vary so much from brand to brand and even from one collection to another in a particular brand, due to style and fabric composition, which is why we include on each product page of our website a link to the Size Chart & Fit Guide specific to that garment. Personal preference about how we like our clothes to fit is also an important factor, of course. Please accept our apology for the sizing issues you still experienced despite having taken into account the size chart information.
Please give us a chance to look into the details of your order and turn your experience with us around. If you could send me your contact information and order number or account number (if you have that), I can reach out to you personally. If you’d prefer a more immediate response, don’t hesitate to contact our Customer Service department either by live chat or telephone (during business hours) or by email, and one of our agents will be glad to assist you. Visit our “Help” page for details on how to do this: https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp
Your satisfaction is important to us at Uniform Advantage. Once again, thank you for having shopped with us.
Sincerely,
Robin Grose
Customer Service Specialist
I ordered scrubs in mid May and it's now late August. And I'm still dealing with my order not being sent in its entirety. I called several times and received numerous emails stating that my items were either in backorder or sold out. So I called a few days ago and thought the issue was solved. In true Uniform Advantage form they screwed up again. I demanded a refund because the took the money from my account, and that was like pulling teeth. Thank goodness there are other companies that can provide you with scrubs and decent customer service.
Hi Carlos, We are sorry for your recent experience. I would appreciate more details related to your order (You can direct message them over). This will allow us to use your situation as a teachable moment for our leads. It seems like we have already lost you, but I would also like to offer you a special discount. Just inbox us please. Thank you!
I have never bought anything from this page as my colored scrub which is beige binding black is not available here... currently here in Fiji we are not been supply with our scrub uniform since our national uniform centre got burnt... last issue of uniform I received was way back in 2016 n right now we facing this covid 19 pandemic which affects our economy... however we would love to wear professional scrub like this someday, so that we can feel comfortable while working especially the nature of working environment we have... thank u
Yes their pricing is good. But they sent the wrong size charged me to ship to me and then charge me again to ship it back. Called customer service to correct. Nothing but sorry. Is this legal. Excellent source of revenue for UA -charge for shipping and still keep the merchandise. Save your money order from somewhere else.
Hi Sally, I am so sorry you had this experience. At times mistakes do happen and our policy is always to correct any mistakes we may have made. Could you direct message me your order number and or email address associated to the account?
Ua's product is by far the best in style and durability. I typically no not like baggy scrubs and their brand is awesome!
Sizing is my issue. I have a 32" waist which puts me in a medium. The small is great. Love the belt loops and the styling.
UA is the first place I ever got scrubs from. I was pleasantly surprised at the quality of these scrubs! They continue to hold up even almost 2 years later. I was them with hot water and put them in the dryer and they still look almost new. I have a backup pair but haven't needed to use it. This holds up multiple washes a week as well. It's been a year and the inside labeling has started to peel, and some stitches are loosening on the pants but other than that, 5/5!
I had placed an order for 2 Cherokee top scrubs with the side pockets (convenient for holding the work phone & the other for flushes). After I read all the negative reviews on this website, I was worried that I had put my credit card information on a scam business. The delivery took long, but my scrubs came in as ordered and were in such good condition that I actually wore it out from package as I had night shift that night.
My package came in on the promised date. I'm not sure why this company has such a low rating, but I am a satisfied customer.
I went here because the prices were better than amazon, scrubs.com, and other competitors.
Customer service has no idea what they are doing or how to fix your order. I have returned 5 orders now. First they sent me someone else's order, which has never happened to me in my years of online shopping. Then they sent me my order incorrectly 3 TIMES, THREE. Finally I got the order correct for the most part, except I was sent two scrub pants and not the top I ordered. I returned the stuff for the last time in hopes of an exchange but customer service didn't process my exchange so all in all, they suck. I called the nearest store for help 3 times during business hours and no one picked up. I went IN STORE to see if I could find what I needed during this pandemic. They had a small selection of blue and black scrubs, no other solid colors really.
I'm never wasting my money on them again and you shouldn't either
We are so sorry that you had a challenges with your recent order. We work very hard to delight our customers every day, so it distresses us when we fall short of that goal. If we could connect with you directly via phone, email or chat, we’d be happy to work together on a solution. Please private message us with your order number and contact details.
The material is great on all brands that I purchased. I love that they offer petite sizes; it makes the scrubs more comfortable for me as I work. Shipping is also very fast; it was delivered to my doorstep way sooner than I expected.
It took almost three weeks to receive my order, when i did receive it the pants and top were of very poor quality, size charts are not correct. The return took over three weeks for them to process,. Absolutely terrible customer service. Will never order from this company again. Only gave one star because I couldn't give zero stars!
Bought a really cute XS scrub top - saw some reviews stating the sizing is a bit big but wasn't expecting anything too drastic. In reality, the XS 100% looks like it is actually sized as an XL. Total waste of my time and money. They charged $5 to ship it to me, yet expect me to pay $9 for return shipping on a total $12 order (scrub + shipping) if I want to return it for a refund. Complete rip off.
I've ordered scrub tops from here before. Good price. Good fit. This is my second order. I ordered 3 more, same style same size. However, none of them fit. So I sent them back. They say I could exchange, but how do I do that when they don't fit. And then pay shipping twice? Nah.
Dear Martha G,
Thank you for taking your valuable time to write to us regarding the sizing issue. We are truly sorry to hear about the issues you had with your recent order.
Per our return exchange policy, we do not charge ground shipping costs on exchange orders. Also, if the same styles and sizes were ordered, and there is a difference in the fitting or size; we waive the return shipping cost as well, but that is not always the case.
We are extremely disappointed we did not meet your expectations and would like to review your order and find out what went wrong.
May you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I have ordered products from uniform advantage three times now and have been unhappy each time. The Butter Soft line is horrible! I kept giving them the benefit of the doubt but never again! Always described as soft and stretching in both directions but in reality the material does not stretch at all. I cannot imagine how they can publish this false information. The tops I ordered ran small and I bought Butter Soft pants and they were HUGE! Both in size medium. I received them yesterday and they are on their way back today. Now let's see if they actually refund my money in a timely fashion. I will go to BBB if I have any issues with the refund.
Hello Deborah! Please provide your order details so I can check on the progress of your return. We are sorry you were not happy with the fit and the material and we will pass this along to our design team. THank you for your feedback.
Do not order from these people. They are not willing to help the "customer". After I placed an order and in less than 24 hrs called to change the order as it had not shipped and was a gift for my mom. I was told to bad so sad. I will be sure to pass along this terrible experience as well as my family and business.
I put my order in 20october and it was delivered to my door in New Zealand 3 November! Amazed how fast it arrived from the other side of the world.
Very happy with the Xmas scrubs too!
Thank you so much!
Barbara C
I ordered maternity scrubs earlier this year. I was unhappy with the style and they were big on my despite using the measurements on the online size chart. I was disappointed to have to pay an additional $7-8 for the return shipping even though I had paid for the original shipping to get the order to me. Overall just a hassle and not worth the time or money.
Hello, Rebecca,
Thank you for ordering from Uniform Advantage. I’m so sorry you’ve had a negative experience with us, but I’d love to do what I can to turn that around. If you are open to that, kindly send me your contact information and order number and/or account number (if you have that) so that I may research the particulars of your purchase and reach out to you personally.
It certainly can be difficult to get the sizing correct when purchasing uniforms online. Sizing can vary so much from brand to brand and even from one line to another in a particular brand, due to style and fabric composition. Personal preference on how we like our clothes to fit is also very important. We’re truly sorry you had sizing issues despite having consulted our online Size Chart & Fit Guide.
Frankly, sometimes it’s only by trial and error that we ultimately find the fit we are looking for. For this reason, we do all we can to assure that our return and exchange process is as hassle-free as possible. If you decide to use the convenient prepaid UPS return shipping label included in your package, we will generally charge $8.99 to cover that shipping cost. Use of this label is optional, but we recommend it since it is trackable and insured (which could become significant if the shipment were to go astray on its way back to us). However, we are happy to process returns that reach us by any carrier.
Have you already returned your items? We may well be able to waive that return shipping fee or, if it’s already been charged to you, refund it. Please do contact me personally or our Customer Service department about this. You can find timely help by email, phone, or live chat on our Help web page,
https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp.
At Uniform Advantage we strive to delight our customers on each and every order we send out. I’m so sorry we failed to do that on this occasion. Please do get in touch so that we can change your (so-far) bad experience into a much more satisfactory one.
Sincerely,
Robin Grose
Customer Service Specialist
My merchandise total when I put in my credit card info was $76. After placing my order, my email receipt stated that the merchandise was $95. This smells a lot like fraud to me - be sure what you agreed to pay when you checked out is what they actually billed you for!
Overview
UniformAdvantage has a rating of 2.4 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Liv: I'm sorry I didn't see this message sooner and that your items didn't fit as expected. This sometimes happens when an item is accidentally mislabeled at the manufacturing plant. Another possibility, is that you purchased one of our loose fitting styles like Style # PC62C. Customers who prefer a more loose fitting garment love this style but it's not for everyone. Please note print styles starting with PC, for example: PC62LWF, will mimic the same loose fit. To guide our customers with product selection, we always mention the type of fit within the product description paragraph.
Copy and paste the following link into your browser to see the product description for this item:
https://www.uniformadvantage.com/pages/prod/falling-leaves-wine-scrub-top.asp?1=1&navbar=4&frmcolor=
For a softer feeling fabric; try our Butter Soft Stretch, Easy Stretch by Butter Soft and (new) Movement Collections. The added spandex and rayon make them softer on the skin and more wash n wear than the poly/cotton fabric used for Butter Soft.
We can help you find a style and fabric that better fits your needs if you provide your order number and best time to contact you. I will have someone on my team reach out right away. Assuming your order excluded embroidery, our current order processing time is 24 business hours. We will get your replacement items shipped quickly.
I look forward to hearing from you,
Amy Indelicato
Director, Global Customer Support