Terrible experience using this company. I ordered many items over a month ago with nothing to show for it. The customer service will not help me in any way. I've needed these items for school and have yet to get a proper response. I am devastated. The card I used for the order shows pending so I do not want to charge my card again for another order. Worst place ever.
I received my order in 4 days. Very disappointed with the material, very stiff and it is not soft like they described. I ordered medium size and they fit me like XL Returning is a big hassle, we need to fill out the return form with each item number, color, size and reason code for all items that you return. I paid a lot to return, I am never ordering from them again.
I' ve placed my first order on 10.01.2021 which it was supposed to arrive around 05.02.2021. By now, I haven' t received my items or updates of my order status. I emailed them many times and... no answer.
I' ve also noticed on my card details that the payment was made on 10.01 but it was repeated again on 02.02.
Good afternoon, Aura,
Thank you for placing your first Uniform Advantage order. I’m so sorry you have not yet received your items, and I apologize for what seems to be less-than-perfect communication with you about your order status. Be assured that your satisfaction is truly important to us.
I’d love to have the opportunity to research what is occurring with your order and, most importantly, make sure you receive it as soon as possible. Please send me your contact information and order number (if you have it) so that I can delve into this and reach out to you directly.
In reference to the activity you have seen on your credit/debit card, here is a brief explanation that I hope will alleviate any billing concerns you may have:
We bill for merchandise only once the order ships. If you saw the full amount appear on your card statement right after you placed your order, please note this wasn’t an actual charge. It was simply an authorization to verify that the funds are available. When the order physically leaves our warehouse, we apply the actual charge to the card, and the authorization clears (disappears) in a few business days.
I suspect that this is what has happened in your case, though I can’t be certain until I review your specific order. Please do contact me so that I can investigate and get back to you.
Thank you again for shopping with Uniform Advantage. I look forward to hearing from you soon.
Sincerely,
Robin Grose
Customer Care Specialist
I have ordered several time with this company. I do not know what is happening but I placed yet another large order (5/6/21) and this time... there was a shirt that had gone out of stock... so they sent me an email asking me what I wanted to do about it? Really? What can I do? It doesn't exist! Adjust my order and send the rest. Well... that didn't happen. I replied to the email saying remove it from the order. Then I heard NOTHING. I have called several times asking what the status of my order was since online... it kept telling me it was 'being processed.' After calling several times and getting answers like..."It's in shipping right now"... I don't see that you responded to the email... YES I did, the last guy said he can see that I responded... and now it's not there? So today (5/24/21) I called yet again and NOW 4 OTHER shirts are out of stock! So, I just cancelled the whole order. Very disappointed.
Dear Deborah T,
We are very sorry that you experienced this delay with your order due to an out-of-stock item and further miscommunication that caused you to have to cancel your order. We thank you for taking the time to review our service.
We strive to provide the best possible customer service on every order, and we are disappointed we did not meet your expectations this time.
When you have a moment, kindly reply to this email with your order number so we may review and resolve your concerns.
Again, we are very sorry for any inconvenience this issue may have caused you.
UA Customer Care Team
I love UA, they have a great selection of colors, sizes, brands, and designs. Any time I order from them I receive my order within the week. Returns and exchanges are simple and easy. I have even used their facebook customer service chat with ease. I continue to shop here because it is affordable and the scrubs are amazing quality.
I've waited months for a specific color- the orange sorbet pants. For some reason all you guys have showing is the petite & long- no regular! At one time there was only smalls. Would be nice to have the option to order- even if it's just on back order! I've looked on all the other sites for that specific color, so I can batch match!
Dear Gwyn R.,
Thank you for being a Uniform Advantage customer. I’m so sorry you have been experiencing this frustration with trying to get pants in the color that you need.
I’d love to see if I can help you locate the items that you’re looking for. Is it one of our own Uniform Advantage brands, or one of the other national brands that we carry? Is there a specific style of pant that you are looking for? We do currently have items in seasonal/fashion colors in the orange family such as Canyon Coral, Apricot Sorbet, and Peach Flower, but I’ve been unable to find anything in Orange Sorbet.
Please send me your contact details and a little more information about what you are seeking so that I can research what you have purchased in the past and how we can get you the items that you are missing; I will then reach out to you personally with what I discover. Or, if you prefer a more immediate interaction, you can live chat with one of our customer service agents from our web page https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp or call us at 1-800-283-8708 during business hours, and we will be glad to help.
Customer satisfaction is important to us. I hope you will give us the opportunity to assist you in finding the scrubs that you need. Uniform Advantage truly appreciates your business.
Sincerely,
Robin Grose
Customer Care Specialist
I cancelled some items from an order and received a refund in under 4 weeks. Later I returned two items because their sizing was incorrect, and confirmed they received them on 3/30. It is now 5/12, and my refund of $37 is still "processing". I regret requesting gift cards for UA.
Hello Annie! We value your feedback and we would like to make this right. Sitejabber is a new site for us, and we are just getting to know the system. Please email us at custserv@uniformadvantage.com and include your email address & name associated with the return.
I love browsing through the various scrubs and choosing the ones I can't live without. It's easy to shop by color, style, size, print, or name brand. The ONLY thing I would change is the thank you gift I would love it to be extended maybe 3 months, not 2 weeks.
As the front desk receptionist in a small chiropractic office, I recently switched to scrubs from office attire. As a plus sized woman I was a bit nervous of this change, as scrubs are notoriously snug and don't leave a lot of room for movement, however this company has proven me wrong! Everything I've ordered has fit perfectly and all of my patients love my new attire! I definitely recommend Uniform Advantage.
Orders seem to be taking longer and longer to come. And it sucks that is Canadian customers never get any reduced or free shipping. I got a coupon twitch this order for free shipping with my next order- that I can't use. Kinda disappointing. But I do love the variety of uniforms they offer
Good Morning Megan,
Thank you for your appreciation of the great variety of uniforms in classic and contemporary styles that we offer from our own signature Butter-Soft and Lauderdale collections, as well as from brands such as Dickies, Cherokee, and Grey’s Anatomy, among many others. We strive to delight our customers with an extensive choice of quality uniforms in diverse fabrics, colors, and styles, as well as at varying price points.
While most orders sent inside the U.S. ship out in about 1 business day, packages to our customers in other countries can take a few more days to go out. This is because our warehouse needs to gather and prepare the proper customs declaration documents for each individual order. Providing the correct documentation reduces the possibility of a shipping delay in customs.
Shipping times can vary depending on country of destination, time of year, and other factors such as the current Covid-19 pandemic. The increase in packages sent during the holiday season can also contribute to packages taking slightly longer to arrive. We apologize if you have experienced an inordinately long wait time for an order; if that is the case, I’d love to research the reason for that and follow up with you. Simply provide me with your order number, customer account number, or contact information, and I will reach out to you.
I know it must be frustrating to see our U.S.-based customers sometimes get special deals on shipping which we, like most retailers, are unable to offer to our Canadian and other international customers. However, we are happy that we can offer the UPS I-parcel option to Canada and dozens of other countries. The I-parcel service allows all taxes and customs fee to be paid up front, so your package is not held up in customs for payment of duties, so nothing will be due when your order is delivered to you. Additionally, your package will be trackable. To access this service, simply choose the I-parcel option when checking out online. If you would like more information about out international shipping procedures and policies, feel free to reference the on this subject on our web site: https://www.uniformadvantage.com/pages/misc/shipping-rates.asp
Thank you for your candid comments and for your purchase from Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Afternoon, Saritha,
Thank you so much for sharing your feedback. I was happy to see that your order arrived in a timely manner, though very sorry to hear that you were not happy with your merchandise. We endeavor to delight the customer on each purchase, so we’d like to turn your disappointment around, if you’d let us.
We offer a wide variety of brands, each one with its own fabric characteristics, and I’m not sure which particular items you might have ordered. Our own Uniform Advantage Butter-Soft and Butter-Soft Stretch lines are designed to gradually soften a little more each time they are washed. The Butter-Soft collection is designed to fit more loosely, while the Butter-Soft Stretch is often a better choice for those wanting a closer-to-the-body fit. Our knowledgeable customer service agents would be happy to help you find garments that will fit perfectly as well as feel good on your skin. Please feel free to call us at 1-800-283-8708, where we are at your service at from Monday to Friday, 8am to 9pm Eastern, and on Saturday and Sunday from 10am to 6pm Eastern.
Uniform Advantage does strive to provide hassle-free returns, so I’m sorry to hear you have had difficulties with that process. Be assured that the information we request on the return form is not intended to inconvenience you but rather to allow us to analyze which items are returned to us and why so that we may improve our merchandise and service.
Do contact us if we can be of assistance with your return. Should you decide to exchange your items, I’d be happy to waive the return label fee for you. Simply provide me with your contact information and order number and I will reach out to you right away.
Thank you,
Robin Grose
Customer Care Specialist