UA is the first place I ever got scrubs from. I was pleasantly surprised at the quality of these scrubs! They continue to hold up even almost 2 years later. I was them with hot water and put them in the dryer and they still look almost new. I have a backup pair but haven't needed to use it. This holds up multiple washes a week as well. It's been a year and the inside labeling has started to peel, and some stitches are loosening on the pants but other than that, 5/5!
I had placed an order for 2 Cherokee top scrubs with the side pockets (convenient for holding the work phone & the other for flushes). After I read all the negative reviews on this website, I was worried that I had put my credit card information on a scam business. The delivery took long, but my scrubs came in as ordered and were in such good condition that I actually wore it out from package as I had night shift that night.
My package came in on the promised date. I'm not sure why this company has such a low rating, but I am a satisfied customer.
I went here because the prices were better than amazon, scrubs.com, and other competitors.
Customer service has no idea what they are doing or how to fix your order. I have returned 5 orders now. First they sent me someone else's order, which has never happened to me in my years of online shopping. Then they sent me my order incorrectly 3 TIMES, THREE. Finally I got the order correct for the most part, except I was sent two scrub pants and not the top I ordered. I returned the stuff for the last time in hopes of an exchange but customer service didn't process my exchange so all in all, they suck. I called the nearest store for help 3 times during business hours and no one picked up. I went IN STORE to see if I could find what I needed during this pandemic. They had a small selection of blue and black scrubs, no other solid colors really.
I'm never wasting my money on them again and you shouldn't either
The material is great on all brands that I purchased. I love that they offer petite sizes; it makes the scrubs more comfortable for me as I work. Shipping is also very fast; it was delivered to my doorstep way sooner than I expected.
It took almost three weeks to receive my order, when i did receive it the pants and top were of very poor quality, size charts are not correct. The return took over three weeks for them to process,. Absolutely terrible customer service. Will never order from this company again. Only gave one star because I couldn't give zero stars!
Bought a really cute XS scrub top - saw some reviews stating the sizing is a bit big but wasn't expecting anything too drastic. In reality, the XS 100% looks like it is actually sized as an XL. Total waste of my time and money. They charged $5 to ship it to me, yet expect me to pay $9 for return shipping on a total $12 order (scrub + shipping) if I want to return it for a refund. Complete rip off.
I've ordered scrub tops from here before. Good price. Good fit. This is my second order. I ordered 3 more, same style same size. However, none of them fit. So I sent them back. They say I could exchange, but how do I do that when they don't fit. And then pay shipping twice? Nah.
Dear Martha G,
Thank you for taking your valuable time to write to us regarding the sizing issue. We are truly sorry to hear about the issues you had with your recent order.
Per our return exchange policy, we do not charge ground shipping costs on exchange orders. Also, if the same styles and sizes were ordered, and there is a difference in the fitting or size; we waive the return shipping cost as well, but that is not always the case.
We are extremely disappointed we did not meet your expectations and would like to review your order and find out what went wrong.
May you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I have ordered products from uniform advantage three times now and have been unhappy each time. The Butter Soft line is horrible! I kept giving them the benefit of the doubt but never again! Always described as soft and stretching in both directions but in reality the material does not stretch at all. I cannot imagine how they can publish this false information. The tops I ordered ran small and I bought Butter Soft pants and they were HUGE! Both in size medium. I received them yesterday and they are on their way back today. Now let's see if they actually refund my money in a timely fashion. I will go to BBB if I have any issues with the refund.
Hello Deborah! Please provide your order details so I can check on the progress of your return. We are sorry you were not happy with the fit and the material and we will pass this along to our design team. THank you for your feedback.
Do not order from these people. They are not willing to help the "customer". After I placed an order and in less than 24 hrs called to change the order as it had not shipped and was a gift for my mom. I was told to bad so sad. I will be sure to pass along this terrible experience as well as my family and business.
I put my order in 20october and it was delivered to my door in New Zealand 3 November! Amazed how fast it arrived from the other side of the world.
Very happy with the Xmas scrubs too!
Thank you so much!
Barbara C
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Fort Lauderdale, Florida
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry that you had a challenges with your recent order. We work very hard to delight our customers every day, so it distresses us when we fall short of that goal. If we could connect with you directly via phone, email or chat, we’d be happy to work together on a solution. Please private message us with your order number and contact details.