I ordered maternity scrubs earlier this year. I was unhappy with the style and they were big on my despite using the measurements on the online size chart. I was disappointed to have to pay an additional $7-8 for the return shipping even though I had paid for the original shipping to get the order to me. Overall just a hassle and not worth the time or money.
My merchandise total when I put in my credit card info was $76. After placing my order, my email receipt stated that the merchandise was $95. This smells a lot like fraud to me - be sure what you agreed to pay when you checked out is what they actually billed you for!
Not only the best brands of uniforms for Health care professionals but at the lowest price. Always with good opoortunities., sales and really good sales! Also all in accesories you can find for Any Stile of persons. I Choose always UA Over all stores… and from south america buy every one or two months.
I've never bought anything from Uniform Advatage before but I have won a contest and let me tell you, they are legit! Got the products super fast and the scrubs were so so comfy and soft by light fabric like I love! Definitely worth a buy!
I love using uniform advantage however my last purchase was 2 black tops with 3 toon prints. They all came but my black tops were different. And I ordered quantity of 2 of the same top. Ill make it work ill just be aware of making sure I got what I ordered next time.
It was easy to use the online website. The quality of the scrubs were excellent. I had an item embroidered and it was exactly what I wanted. The best part was after I had ordered, I was sent a catalog to look through. It was an extra something that businesses don't usually do these days.
I always buy my scrubs from uniform advantage. They are sure to give you the best deal around! I have had troubles in the past finding cute, comfortable and color appropriate scrubs but uniform advantage makes it sooo easy to find what you want and need!
I wear size Medium. I ordered 10 pieces, a mix of tops and pants all in Medium. Due to styles and cut some are like a Large. All 10 pieces shipped to me in 1 package. I want to exchange for different size and return but I must either use their shipping label with a MAX of 5 pieces per package and have the 9$ each package deducted from my return or get my own return labels but they MUST be insured. While I read the return policy prior to purchase I was hopeful that my same brands would fit same. I am disappointed that the fits were so unreliable and now I have so many pieces that I can't wear.
Hello, Lauren,
Thank you so much for your Uniform Advantage order. I’m very sorry you are having sizing frustrations. I certainly can understand how hard it can be to buy clothing online, especially brands, lines, or cuts that you have not purchased before.
While I’m not sure exactly what you ordered, each garment that we sell has its own Size Chart & Fit Guide right on the item page of our website. The chart indicates the body measurements that each size of that particular style is intended for; it also indicates the inseam length of the pants. This information is intended to help our valued customers make better-informed choices on what size to order, especially when requesting styles that they have not worn before. We recommend that our customers always consult this information for each individual garment when requesting new-to-them styles.
Of course, the Size Chart is only a guide, and personal preference on how we like our clothes to fit also plays a big role. Realistically, sometimes it’s only by trial and error that we ultimately find the perfect fit.
At Uniform Advantage we do try to keep returns and exchanges as hassle-free as possible. If you choose to use our convenient prepaid return shipping label, we will generally charge you an $8.99 fee to cover that shipping cost. (You can always download a second label from our website if you need to send back more than 5 items: https://www.uniformadvantage.com/returns/). Use of this label is optional, but we do recommend it as it is trackable and insured, which can could be important if the package should go astray on its way back to us. However, we are happy to process returns that reach by any carrier, whether insured or not (though we greatly encourage insuring any shipment of value).
We definitely don’t want you to feel that you are “stuck” with garments that you can’t wear. I’d be happy to waive the 8.99 return shipping fee as a courtesy, if that would make the process smoother for you. Please send me your contact information and order number or customer number so that I can reach out to your personally. Uniform Advantage appreciates your business and definitely takes your satisfaction seriously.
Sincerely,
Robin Grose
Customer Service Specialist
Uniform Advantage is the only company to sell ankle length scrub skirts and they are fantastic. I am very happy with the customer service. As long as I have been shopping here I only had one issue and they fixed it right away.
I ordered scrubs and long sleeve under shirts 11/28/16. When I received my order my long sleeve under shirts were a completely different brand. I figured mistakes happen and called the company (as the other brand was cheaply made). In total I have called uniform advantage 4 times (3 times resulting in me on the phone for 45 minutes) trying to help them figure out how my order got messed up. Waited to receive my actual order tens prior to shipping the other tips back. TWO months later and still nothing. Finally send their stuff back and told them to refund me as I no longer even wanted my items I had ordered in the first place. Checked to see if I had been refunded and it was $10 off. Are you joking? Never will I order from them again. Mistakes happen but then correct them!
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Rebecca,
Thank you for ordering from Uniform Advantage. I’m so sorry you’ve had a negative experience with us, but I’d love to do what I can to turn that around. If you are open to that, kindly send me your contact information and order number and/or account number (if you have that) so that I may research the particulars of your purchase and reach out to you personally.
It certainly can be difficult to get the sizing correct when purchasing uniforms online. Sizing can vary so much from brand to brand and even from one line to another in a particular brand, due to style and fabric composition. Personal preference on how we like our clothes to fit is also very important. We’re truly sorry you had sizing issues despite having consulted our online Size Chart & Fit Guide.
Frankly, sometimes it’s only by trial and error that we ultimately find the fit we are looking for. For this reason, we do all we can to assure that our return and exchange process is as hassle-free as possible. If you decide to use the convenient prepaid UPS return shipping label included in your package, we will generally charge $8.99 to cover that shipping cost. Use of this label is optional, but we recommend it since it is trackable and insured (which could become significant if the shipment were to go astray on its way back to us). However, we are happy to process returns that reach us by any carrier.
Have you already returned your items? We may well be able to waive that return shipping fee or, if it’s already been charged to you, refund it. Please do contact me personally or our Customer Service department about this. You can find timely help by email, phone, or live chat on our Help web page,
https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp.
At Uniform Advantage we strive to delight our customers on each and every order we send out. I’m so sorry we failed to do that on this occasion. Please do get in touch so that we can change your (so-far) bad experience into a much more satisfactory one.
Sincerely,
Robin Grose
Customer Service Specialist