I ordered on 12.28.2020 and today 1. 28. 2021 still do not have my items, I have to start communication to get information, I was told items were not available and offered 20% off an alternative on the 15th I sent 2 options I would take, over 2 weeks later I still do not have my scrubs, I emailed again last night asking to drop all but 2 items (I ordered 6) and still have not gotten any response. I will not be shopping this company again.
Extremely disappointed with the feel and color shade of the 4 items I rec'd. I ordered two black scrub tops and two black scrub pants... all four items are a different shade of black... this makes it hard to wear as a set. The "Butter Soft" brand is far from soft... it's a stiff material that doesn't flow with body movement. Unfortunately, I washed the items thinking they would "loosen" up to soften them a bit and was even more disappointed on the feel after I washed them.
The return policy does not apply since I washed them on the day I rec'd them. The only good thing about this purchase was the shipping was fast.
Stick to uniform shops in your area if you can so that you an try items on and feel the quality of the material.
:(
Dear Shannon B.
We are very sorry that you are disappointed with the quality of the products received; we strive to provide the best quality at the most affordable price to our customers.
We would like to investigate in more detail to provide a satisfactory resolution and would appreciate it if you can reply with the order number or email address linked to the account the purchase was made to review and resolve your concern.
Again, we are very sorry for any inconvenience this may have caused you and we would like the opportunity to better serve you in the future.
Warmest regards,
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
I paid $15 in shipping and fees for the clothes to be HUGE on me, so I looked at the return form and they charge $8.99 to return it. After spending a total of $70.96 I'll only be getting $46.95 back. The clothes are scratchy and stiff too. I wish I would've read the reviews first.
Hi! Strange that you paid $15 in shipping. Our highest tier is $12 and after that we offer free over $125. If you are truly unhappy with you uniforms, we would be happy to wave the return fee. Please private message me with your order details.
I ordered from them online and then noticed that over a week later they had not shipped. Since I needed my scrubs for work, I canceled that order and placed a different one somewhere else. Well, 4 days later, I notice that they've charged my card and shipped out the order. I called customer service and demanded a refund. They did refund my shipping costs right away, but it's been three weeks since I returned the merchandise and they still have not refunded my money. I've never had an online shopping experience like this, and because I'll never order from here again, I likely won't again.
TL; DR: Stay away
I am a private caregiver; I work upwards of 90 hours a week caring for hospice patients. I need scrubs that are as comfortable as they are stylish. I bought four pair of wonder wink scrubs and I am proud to say that they are easy to care for, wear comfortably and look great. It's a comfort to know while my job carries many demands and responsibilities, looking good won't be one of them. Thanks Uniform Advantage.
This has to be one of the worst places I have ever been to. The customer service was horrible inside the store at the Wisconsin location. I called them to speak to the customer service line for the online store since the actual store did not know or want to help me, but the online store was so rude, unhelpful and down right idiotic. The lied to me multiple times and messed up my order. Please do not waste your money at a place like this go literally anywhere else!
Dear Cecilia,
Thank you for having shopped with Uniform Advantage. I’m greatly disturbed to hear that you’ve had such an awful experience. Customer satisfaction is very important to us; please accept my sincere apology for our so having missed the mark with you both in the retail store and on our customer service line.
I’d definitely love to have the opportunity to look into all that has happened and (most importantly) make things right. Please send me your contact information and order number or account number (if you have that) so that we can reach out to you personally. I’m hopeful that the details you can provide us about your experience will assist us in repairing our relationship with you and help us avoid similar situations with other customers in the future.
If you are open to this, kindly provide your contact details either by email, live chat, or phone (https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp) and indicate that the information be forwarded to me. Thank you for your candid feedback, which, although very hard to hear, is ultimately a gift in that it clearly indicates where improvement is needed. I look forward to hearing from you soon.
Sincerely,
Robin Grose
Customer Service Specialist
Purchased large amount for all the office staff. Pants run very large and not as pictured. We ordered the Unisex UA Flex 2 Pull On Cargo in Navy. The pants seem good quality and are soft, however the cut is very different than pictured on website. On the website they appeared to be a more tapered fit and these absolutely are not. Very disappointed for the inaccurate representation.
Hello, Maureen,
We are so glad you like the quality and softness of the scrubs you purchased—that’s what our 2-way stretch easy care Flex2 line is all about! It does concern me, however, to see that you felt misled on the cut and sizing of the item. Is the item you are referring to Style #F2357 https://www.uniformadvantage.com/pages/prod/flex-2-unisex-scrub-pants.asp
by any chance? If so, this is pretty much a straight-legged pant, though I agree that that fact is much more apparent on some of the photo views than on others.
If this is, indeed, the product that you purchased, it is a unisex item. In order to be wearable by both men and women, garments of this type are cut larger than a women’s style would be. To avoid any unpleasant surprises like the one you experienced, we always recommend that customers carefully consult the Size Chart & Fit Guide (a link to which appears on each of our product pages) before purchasing a new-to-them brand or style. The chart will give details of the sizing for that particular garment, making it easier to choose the best size. For a better fit, women normally order one size smaller than they usually wear in women's clothing when purchasing unisex garments.
If you have not done so already, I encourage you to return any ill-fitting items in original condition to us for a size exchange. Exchanges are easy to do with Uniform Advantage, and you can obtain complete information about how to go about it from the Returns page on our web site: https://www.uniformadvantage.com/returns/. If additional help is needed, please feel free to send me your contact information and order number, and I will gladly be in touch to assist you further.
Thank you for your feedback and for your purchase from Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
I love uniform advantage. They always have matching sets and very cute tops with designs. They are affordable and I always can find stuff marked down or on clearance. I'm a nursing assistant and uniform advantage is the best place to get scrubs. I drive 40 miles to go to the store or I can order online. So convenient. Everytime I have been in store the employees have been so helpful and kind and I won't shop anywhere else. 5/5 stars.
I was really looking forward to their pants. The pictures led me to think that they were a well tailored and fitted. I carefully followed the measurements in the size chart and ordered a medium. It was a risk considering I am from Canada, that I got the correct size as it wouldn't be easy to correct an error. Size medium was FAR from fitted for me even though the size chart recommended it. The legs and bum are very loose and the crotch hangs. I am so disappointed. I spoke with customer service and there was ZERO willingness to help correct the issue. Some of the worst customer service policies I have ever come across. Complete waste of money. Don't waste your time.
Dear Kim M,
We are extremely sorry to hear that you are dissatisfied with your purchased bottoms, and we do appreciate the time that you took to share this feedback. We guarantee you that this will be resolved promptly.
We would be happy to offer a solution to this situation, but we would need you to please contact us back with your order information. Please give us a call at 800.283.8708 or email us at custserv@uniformadvantage.com
Please do mention this email when contacting us back to better assist you.
Thank you for contacting Uniform Advantage.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Normally I'm very happy with items I've purchased, so I decided too but something with embroidery. The embroidery is crooked. It's a gift so I'm disappointed and frustrated knowing I wasted money on something im not happy with and the recipient probably won't wear it.
Hi Linda,
Thank you for being a repeat customer of Uniform Advantage. I am genuinely sorry that you have encountered a problem with the embroidery on your recent order; we’d like to have the chance to turn your disappointment around. Please provide me with your contact information and order number or Uniform Advantage account number (if you have that), and I will reach out to you to find a way to make sure that your gift will be happily worn by the recipient.
Sincerely,
Robin Grose
Customer Care Specialist
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Good afternoon, Maggie,
Thank you for your purchase from Uniform Advantage. I can certainly understand your frustration while waiting for your order, and I offer you a sincere apology on the part of our entire team. We strive to make each purchase a delightful experience, and I’m saddened to see how we failed at keeping you informed on this occasion.
We acknowledge your prompt response to our email of 01/15 asking for your choice of an alternate item for the one that was out of stock; thank you for responding right away. We’ve been able to determine that it was at that point, unfortunately, that our internal communication channels failed to act on the information you provided, and your order did not successfully process.
We’ve taken the action you requested in your message of 01/27: all but the two items you indicated were removed from your order. As we mentioned in an email to you earlier today, we also waived the $7.99 shipping fee on this order and expedited the shipping method at no additional cost. Your order is being prepared to ship at this time and you can expect to receive it within two business days of its having left our warehouse.
If there is anything else that I can do to turn your disappointing experience around, please don’t hesitate to reach out to me personally. At Uniform Advantage, we appreciate your business and take your satisfaction seriously. Thank you again for shopping with us.
Sincerely,
Robin Grose
Customer Care Specialist