Never purchasing from them again. I ordered my scrubs three weeks ago and they haven't even shipped yet. I need them tomorrow, and here I was naive enough to think that in 2017, three weeks was more than enough time to ship a small package. I even called three days ago threatening to cancel my order and they guaranteed they would ship within 24-48 hours, and they still haven't. I can't fathom how this is acceptable but I would be very embarrassed if I were part of this company.
It costs approximately 47% to return an item. Very poor customer service is this thinking especially on line not able to see actual or fit. I ordered 2 skirts for a total of $60.03. And it cost me about $28.00 to return even to exchange. The quality of the skirts were fine it's the business costumer handling is a money maker for them. I do not recommend this business to anyone thinking of returning an item. The return policy does not reflect a good stable company that cares about their customers
Purchased their buttery soft scrubs and they literally have fallen apart after one wash! The threading just fell apart at the seams. I made the mistake of buying 8 sets and taking the tags off. Explained the situation to their customer service and they basically told me they wont do a damn thing to assist me. The quality of these scrubs are less than trash. Due to the lack of customer service I will never order from their website again. Sad to know a large company wont assist their customers. Needless to say, don't buy their buttery soft scrubs, its a waste of time and money!
I order some uniforms, like two weeks ago... and they havent even send me the order, i had to talk to them like thousand times on the $#*!ty chat, and they always say some different $#*!, i request a fast shipping because of the mistake they made and they charged me TWICE the order! And still dont receive any tracking number... really, never going to buy nothing there, and if i could give them zero stars here i would!
If you buy anything from this company be very very sure it is something you will definitely keep! I bought klogs $70.00. I put them on initially and they did fit. I made the mistake of telling them that I wore them a few hours only to discover how painful it was to wear them. The Rep said they cannot take them back because I wore them. She offered 10% off next pair plus free s&h. That set me back nearly 100.00. Now I got a pair of shoes that's of no benefit and now got to find shoes for work. Amazon is the best safest option financially. Avoid them if you are unsure if you want to keep products
Good afternoon, Sharon,
Thank you for having shopped with Uniform Advantage. I’m so sorry you’ve had this issue with the shoes you bought. I know how hard it can be to get clothes that fit well when shopping online, particularly when it comes to styles or products you have not had before. We are delighted to be able to offer a Size Chart & Fit Guide, designed to help our valued customers decide which size would work best for them, for each of the tops, pants, and jackets we sell. Unfortunately, that is not possible in the case of shoes.
Uniform Advantage is glad to take back (for refund or exchange) unused items within 30 days of delivery, provided they are in original condition. Once an item has been worn or washed, however, we are unable to take it back because it is no longer sellable. Occasionally we do make an exception to this policy; for example, if the customer received the wrong size due to an error on our part. However, in this case you state that you did receive the right size, and the shoe did initially fit.
I’m not completely clear from your comments whether your new Klogs would be returnable or not. If you did, indeed, wear them (even if only for a few hours), they would no longer be considered to be in original condition and, as the customer service representative mentioned, would not returnable. If, on the other hand, you simply tried them on (did not walk around in them, soles are clean and new), they certainly could be sent back. If that is the case, please do send me your contact details and order number or Uniform Advantage account number (if you have that) so I can research what has happened and reach out to you personally.
At Uniform Advantage, we strive to delight our customers on every purchase. I hope you’ll accept our sincere apology for not having reached that goal on this order and contact either me or our Customer Service department (by phone at 800.283.8708, by email or live chat on our website) so that we can come to a satisfactory resolution. Lastly, if you decide to shop with us again in the future, please don’t forget to make use of the 10% off and free shipping offer by placing that order over the phone with one of our agents.
Thank you again for being a Uniform Advantage customer.
-Robin Grose | Uniform Advantage Customer Care Specialist
Lost my package via UPS. UA had UPS put a tracer on it and said I would get resolution in 8-10 business days. I called back 16 days later and was informed UPS closed the investigation with no resolution so they would have to open another investigation and I would have to wait another 8-10 business days for resolution. UPS website stated package still in transit and investigation open and yet the supervisor had the nerve to tell me that the package was delivered! I placed the order over 4 weeks ago. They refused to refund my money until they received a UPS resolution in another 2 weeks. I finally just went to my bank and disputed the charge. There is no customer service.
Hello Deborah, I am sorry your package was lost by UPS. The response does not seem right and we would like to use this as a coaching moment to improve our service levels. Could you respond with more details on your order? Name and order number?
Uniform Advantage has a great selection of scrubs and accessories. It has a variety of sizes and styles. I wear their butter soft stretch scrub jogger pants. They are so soft and comfortable. They have a great selection of tops. I work in pediatrics and I wear their character scrubs. When I go to their stores the salesperson are very helpful. I sometimes order online and it is so easy to find what you need. I highly recommend Uniform Advantage for all my uniforms and accessories.
I am a frequent flyer of Uniform Advantage and have purchased many, many items and you have never failed to disappoint. I love all of the styles and colors that you offer and the comfort and durability of the uniforms. I will be forever a customer for life!
Robin reached out to me personally and resolved the issue. I am sure she had many other customers to assist so it took a couple of days but I am just glad someone actually reached out to me instead of just acting like they were going to help. I was able to get the correct products I wanted without an issue.
I purchased buttersoft scrubs for the first time and they were so rigid and rough I felt so deceived considering I bought several other pairs of the uniform advantage buttersoft brand. I got one pair of the movement style and those are what I expected buttersoft to be. As many others mentioned, sizing really depends on you preference but I also found sizing to be a bit on the larger side. I used the size guide and found that the sizes are generally about 3-4 inches larger for the tops than the reference range. For example, size small is 33-36 inch bust (not exact but for the sake of the review this is an example) when I got my measuring tape and measured the scrub top it was 40 inch bust. So if you are in between sizes it is best to get the smaller size but again, I am the type of person that knows my measurements for this reason and it is frustrating when you try to get everything right and it still doesn't workout. Now I have to pay, nearly $10 in shipping that I was trying very hard to avoid. Not to mention there is a sale now and all of the items I purchased are at a discount and I don't see anything about price adjustments. I just re-ordered because it is likely by the time they process my return there won't be any of the colors or size options left for me because their returns process is so outdated. This is the only company where I still have to fill out a paper form. To have to calculate all of these things just so I can make a return is even more frustrating. I just think it is ridiculous to be paying an excessive shipping fee when I know this company is making tons of money with customers spending at least $100 per order.
I love the easy shopping. Everything is laid out perfectly. When you shop for a top the matching available pants and jackets are right there. Kinda like Granimals. So easy to shop. Love it. I have purchased 8 new uniforms and haven't been disappointed. Many many compliments.
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Dear Cheryl L,
Thank you for choosing Uniform Advantage and taking the time to provide us with your feedback. Your satisfaction is important to us, and we are disappointed to know that we didn't meet your expectations.
We were able to locate your order and we have refunded the return fee that we cover, which is $8.99 for up to 5 items. This refund will show up on your credit card statement in the next 5 to 10 business days.
Regarding your return fees concern, we do provide a shipping label that you can use to return up to 10 items, the prices are $8.99 for up to 5 items and $10.99 for up to 10 items. Please note that this return label has insurance to guarantee that you are provided with your refund in case anything happens to the returned package. We are certainly very sorry to know that you paid that much for your return, and at the moment we have no way of controlling the amounts that shipping companies bill for returns, this is why we recommend our customers to use our return options instead. There are also some case where we might waive these fees depending on the scenario, if you believe this might be the case on your next purchase, please let us know and we'll be happy to review your case.
We would love to have you back and we hope that you give us another chance to delight you with our quality items. We would also be more than happy to offer you a 10% off discount for your next order along with free shipping, just give us a call at 800.283.8708 or send us an email at custserv@uniformadvantage.com to honor this.
Please reach out to us if you have further questions or concerns and we will assist you promptly.
Once again, we do apologize for your experience, and we hope to hear back from you soon.
Thank you for contacting Uniform Advantage.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com