I ordered scrubs on May 2, with an estimated ship date of May 6, Delivery around May 12. On May 10, status was still ready to ship. Service folks told me they'd ship next day, agreed to 2 day shipping. By May 15, they still had not shipped - still "Ready to Ship" status. I cancelled the order, and informed them that I'd file a complaint with the credit card company if the order was not cancelled, and reverse the payment. They told me they could not guarantee they could cancel it. I expect to receive the scrubs now that I have made it clear I bought other scrubs and do not need their product. I can handle delays or out of stock status - but I need to be informed so I can change the order if necessary. Worst on-line service I have ever received.
Prices are good as well as availability, styles, and brands, but shipping and customer service is a joke! I received an email 2 days after ordering that a set I ordered was out of stock. No big deal, because they would ship without it 48 hours after the email was sent if no reply. I didnt see the email until 2 days after it was sent so no big deal. Now we are 10 days later, I spoken with 2 customer service members who have assured me that the order will ship, and its still an open order with no ship date in site. Save hour money and order from someplace else!
I placed an order online, and requested 2-day shipping. I then called because the order was not shipped. They assisted me with placing the order again and stated they would give me next day shipping at no cost as it was their mistake. The order still did not arrive, they charged my cc. So when I contacted them again they told me that there was no indication of the rush processing and I could expect my order in 7-8 business days. I canceled the order, they stated they intercepted my cc transaction and would not be billed for it What a joke.
Dear Lisa B,
We are very sorry that you experienced this delay with your order, and we thank you for taking the time to review our service.
Please accept our apology for not meeting your need or expectation.
We would like to investigate the disconnect on fulfilling this order and would appreciate you replying to this email with your order number so we may review and resolve your concern.
We'd like to have one of our Customer Care Specialists contact you to re-submit your expedited order and cover the shipping fees.
Again, we are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you.
Best regards,
UA Customer Care Team
My husband has to wear a certain color scrubs and he has a long torso and short legs. Uniform advantage has the option to order tall shirts and short pants which works out fantastic for him! They're so hard to find other places!
I've been in contact with this company for two days straight. Due to my order being shipped in two parts I have been charged twice for one order. In which customer service refuses to directly contact my bank and release the hold on one of the charges. Due to this I am now in a negative balance in my account and they keep using me as a run around. I'm tired of this and dealing with this company.
So, I spent 227 USD to purchase uniforms from this company. The uniforms arrived on time with all the cheap materials. Sized one size bigger. The large is an XL, and the materials are cheap and see-through. I decided to return it, and I am charged for the return. On top of that, I am only refunded a certain amount of money. I requested for an exchange, and they said oh, we are sending you a link to exchange the uniforms, which never came. I am only giving them some time to work on my refund, and if that does not happen, I will report them to my credit card company, and they will refund the money. People, if you need your money back, go through your credit card bank and ask for a refund.
Dear Irin A.
We’d like to express our sincere apologies for any dissatisfaction you may have experienced with your recent purchase. We take your feedback seriously and want to ensure we address your concerns promptly. We have a wide variety of styles, materials and prices for you to choose from and we have escalated this to our product team to check and verify that the fabric quality is the same as the one you expect and love. At Uniform Advantage, we are committed to maintaining the high standards we’ve upheld for over 35 years. Your satisfaction is our top priority, and we are eager to make things right for you.
When a return is processed online, you have the option to use our insured pre-paid return label or a carrier of your choice and there are no other charges associated to your returns. Please note that our Customer Service Specialists over the phone, chat, or email can assist you with your concerns and waive the return label fee if a defective item was received. Unfortunately, we could not find any interaction from you in our systems; to better assist you, could you please reach out to us via telephone, chat, or email and provide more details? This information will allow us to investigate the specific issues you’ve encountered with the purchased products and facilitate a satisfactory resolution.
Thank you for your understanding, and we appreciate the opportunity to improve your experience.
I always get my orders quickly and timely. This past order I actually ordered something that was out of stock, they notified me and let me exchange the item and even discounted the new item for the trouble. Fantastic service.
The pants were to big so if you wear a XL you should get a L. I went to exchange them inside the store and was charged more money for the same pants... it was only eight dollars but wanted them for work. Next time I will mail them back.
Uniform Advantage is my go to company for my scrub needs, especially Tooniforms and Cherokee brand which are my favorites. I just got my recent purchase last week. My order was shipped the day after I purchased it the evening before. Quick to ship and always an abundance to choose from.
So they tell a customer they don't charge until the merchandise ships. I just placed my order after hours of fighting with the website. Then I see that review. So I check my account... wouldn't you know, the funds of course have been charged within minutes of placing the order.
Hi Lyanne,
When you submit your order, we place an initial authorization for the entire order when you place it—this is a temporary hold on funds that will automatically drop off within a few days. The money is not withdrawn until the order ships. Once the order ships and the card has been charged, you will receive an email notification with your tracking information. Please note, if your order includes multiple shipments, you’ll see a charge for each item as it goes out. We’re sorry for any confusion or inconvenience this may have caused you.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello Kate, Please private message us your order number or email addresses used to place your order. We are sorry you had such a poor customer service experience and we would like to use this as a teachable moment for our team. We do value all of the hard work and dedication our caregivers are doing during this unprecedented time.