I ordered SIX different styles of pants. I am a size 2 Or 26 in jeans, I got all size small petite. Most of the pants I could not even get over my butt. I am 5'2", the joggers were all too long and the boot cut pants were high waters. Never in my life have I been anything besides size small, makes no sense. My order was $300 and it was a waste of my time. The material was all just ok.
I will never order from this. Company again. I. placed a order online like I. Have done 10 times before. This is the first time. E I have ever returned anything and they charged me full price to return half of what I. Bought and then didn't refund me my full. Refund. I have been going back and forth with them over my refund and the items I returned still had the tags original wrapping, still had invoice everything it's a shame bow they would treat a loyal customer after all I have spent with them.
I returned my uniforms for a refund and never received my refund. UA claims they refunded my money and even after sending them my bank statements twice showing I did not receive it they did nothing to rectify the situation. I will never order from this company and again and it's sad because I purchase all my uniforms through them
I love the quality and the process is easy. I enjoyed my first purchase so much I decided to keep ordering. I don't like that I pay so much extra for next day shipping and still wait as if I paid for regular shipping. I also didn't like that when I spoke to customer service about the situation twice I was told it was sent but still waited longer. I probably won't order again still undecided.
Good afternoon, Sara,
Thank you so much for your kind words about our Uniform Advantage quality and order process. We’re so pleased that you were delighted with your first order—that’s exactly the shopping experience we strive to provide on each and every purchase.
It sounds as though there was some sort of unusual shipping issue with your second order, however, which I am very sorry to hear. I can certainly identify with the frustration of waiting for a rush shipment to arrive.
Would you be willing to send me your contact details and order number (if you have it)? In hopes of turning your sad experience (and indecision about ordering again) around, I’d like to research what happened with your order and, more importantly, make it right, if I can.
Thank you for being a repeat Uniform Advantage customer. Be assured that our we genuinely appreciate your business and care about your ultimate satisfaction.
Sincerely,
Robin Grose
Customer Care Specialist
Returned two scrub tops for a size smaller than what I got. First they charge u for using their return label, so NO their return label is NOT free. Then they charged me an extra $17 plus. Then I was told after that that one of the tops were no longer available but yet they charged my card. Been calling for days now and still waiting to get ahold of someone. I saw a refilund of $1 and some cents. So where is the rest of my $15 plus. U ppl are ridiculous. So still haven't received the scrub top in stock nor my $15 plus. NEVER again will I ever buy from this company. Is this how u treat healthcare workers especially in a pandemic. It's been almost 8 weeks. Let's see if I'll get through to customer service on Monday cause apparently they don't work weekends.
We are so sorry that you had a challenges with your recent order. We work very hard to delight our customers every day, so it distresses us when we fall short of that goal. Please private message us with your order number and contact details so we may resolve this for you.
It's been a couple of years since I had the opportunity to order scrubs based on what I wanted to wear to work. I spent a couple of years having to order from a company website, but now I can wear whatever scrubs I want to work, and Uniform Advantage has every major brand that I am interested in buying. Including Betsey Johnson, which was What I ordered most in my recent order. The first day I wore my new scrubs patients and nurses alike gave me compliments and begged for my clothes. Thanks, Betsey! You make me feel pretty while I'm covered with poop. Seriously the website is easy to navigate, the clothes come quickly due to being shipped USPS and I have loved everything I have ordered.
I lucked out 2 yrs ago when I ordered my scrubs from this site bc they fit great. This time however theyre horribly oversized boxy & unattractive. Im so tired of companies constantly catering to plus size ppl & not petites. Not everyone is tall & overweight.
While I was a student I needed special sizes of scrubs that I could not find anywhere else. I was thrilled when my order arrived and everything fit perfectly. I had so many options to choose from online. I had spent a lot of time looking elsewhere and was not successful with finding scrubs that fit me right. Now I I have a new job and need more scrubs I'll be sure to order from UA again! Thank you UA!
I'll will never order a uniform from this company again. First of all, they treat the customer badly on the phone. The uniform cost me $45 and they charged me almost $200 just to insert my Logo. The logo looks terrible and when I told them to change they asked me to pay another $30. Don't order from this company.
Hi Ena K,
Please accept our most sincere apologies if you received anything less than world-class customer service when calling our service line. We strive to provide the best customer service experience for every customer.
The price to digitize a custom logo is usually $99 but the current price for the digitization fee is $69 due to a promotion that we are running. We take the quality control of our products very seriously and we’re very sorry to hear you are dissatisfied with your most recent purchase.
We’d like to investigate this matter further for you. Please provide us with your order number or call us, as we are eager to take care of this issue for you.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
Don't waste your money. Cause it's a waste of money. They do not refund your money back on orders that are returned and then they act like you never did return the item which is a lie cause I have the ups receipt that it was sent back. Just do yourself a favor and don't buy from here www.jannuu.com is a way better option and www.allheart.com with better customer service and no scams.
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa B.,
Thank you so much for being a loyal Uniform Advantage customer. I am very sad to hear about this recent refund issue, and I hope you will allow me to investigate further.
Uniform Advantage is a company with a solid commitment to doing the right thing, and when we owe something to a valued customer, we definitely want that customer to receive it. If you are open to my help, kindly send me your contact information and order number or account number (if you have either of those), and I’ll look into to what has gone on, with an eye to making sure you receive your refund.
Your satisfaction truly matters to us at Uniform Advantage. I hope to hear from you soon so that I can have the opportunity to turn your disappointing experience around.
Sincerely,
Robin Grose
Customer Service Specialist