The scrubs themselves are fine. They're fairly comfortable and the colors are cute. I've had a hard time finding the right size. I ordered five sets of scrubs in a size large. They were a little big, but not so big that I was sure that a medium wouldn't be too small. So, I ordered 5 sets in a medium. I didn't want to exchange because I wasn't sure I wouldn't want to keep the large after I'd tried on both. It turns out the medium fit better, but now I have to pay $11 to return the large sets. I'm in the same boat with the mediums. I ordered petite length. They are slightly too short. I'd like to try mediums in regular length to see if that looks better, but I don't want to exchange all of them only to decide the regular length is too long and looks worse. However, if I order new pants so I can compare, I'll have to pay to return the pants I decide not to keep. Likewise, I may have to pay to ship and to return them because I don't remember the threshold for free shipping to start with. Anyway, in the end, I'm having to pay this company for the opportunity to try on their items to the tune of at least $22, if not more. That's absurd. I won't purchase from UA again and I won't recommend them. Companies who market online need to understand the importance of free and easy returns.
I usually get my uniforms in there store but due to COVID-19 there store hours are limited, so i place my order only and after placing the order i noticed i had got the wrong side so i immediately called customer service just for then to say that ive to wait till the item is received so i can return it. To all this the order had not been processed yed. What a wast of time! Uniform advantage really needs to work on their exchange and returns!
Hi Christina:
For the quickest shipping service possible, your order is processed immediately. Because of this, our system cannot make modifications or cancellations after the order is confirmed. We sincerely apologize for this inconvenience.
As you know, we would be glad to exchange or refund your purchase. I am happy to waive the fee on the UPS Return Label that was in your package so you are not charged for return shipping. We will cover the costs.
Simply respond with your order number; we will handle it on our end.
Thank you again for shopping with Uniform Advantage.
Amy Indelicato
Director, Global Customer Support
Avoid this company and buy your scrubs somewhere else. To avoid heart breaking. They will not accept responsibility for bad scrubs or over size scrubs shipped to u. And will not give you a return label for their fault.
Dear Esther G,
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we truly appreciate your time to share your feedback.
We strive to provide a quality experience to all our customers with their purchased items, this is why we decided to add a size chart that is available for all our items, and we strongly advise to follow it to choose the right size as it is updated as per the actual body measurements.
There are times when we waive the return shipping fees, but this may not always be the case, however we do want to make sure that all our customers are happy with our service.
We are extremely disappointed we did not meet your expectations and would like to review your order and find out what went wrong.
May you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Bought the Buttersoft pants and top. The only soft part is the waist band on the pants. Wish i could exchange the top for a different size, but would be at a cost of $10 on a $27 item because I would need to pay postage to send the item back and pay it again to receive just the exchanged size. It is difficult to gage sizes on a first time purchase from a company not tried before. Wish there was some leniency with first time purchasers on the postage.
Dear Leslie W,
We would like to apologize for the inconvenience caused by the sizing and fabric issues experienced with your purchased items, and we appreciate the time you took to share your feedback.
There are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are shipped for free. However, we do want to make sure that all our customers are happy with our service.
We strive to provide a quality experience to all our customers with their purchased items, this is why we decided to add a size chart that is available for all our items, and we strongly advise you to follow it to choose the right size as it is updated as per the actual body measurements.
Could you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
I have ordered 2 items recently and had to return them due to not being the correct size. I paid shipping to have the items shipped to me, but if the item doesn't fit, you have to pay more shipping to ship it back, which results in you not getting much of a refund. You lose alot of money returning items. Therefore, I will start using another uniform company since they don't charge me to return something.
Dear Amanda K.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we appreciate the time that you took to share your feedback.
We strive to provide the best experience for all our online customers with their orders, while at the same time encouraging them to select their size based on the measurements shown on the size charts provided for each item as we understand that different brands may have slightly different sizes.
We understand how frustrating it can be to receive something that does not fit and since brands sizes may vary, there are times when we do not charge our return fees, but this may not always be the case, however, we do want to make sure that all our customers are happy with our service.
We would like to ask you to please reply here, send us an email to custserv@uniformadvantage.com, or call us at 800.283.8708 to provide us with your order details and we will be happy to further assist with your return.
We look forward to hearing from you soon and we guarantee you that we will do everything in our hands to make this a better experience for you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Someone stole 2 of 4 of my scrub shirts! Last night I talked to Samantha who said they would replace them! So I called back today and talked to Sara Benjamin and they replaced the 2 and I ordered an extra one! On top of that for my trouble, (Not their fault they were stolen) I was given 20% off my order! So I paid $5 and change for the third! They were so kind amd thoughtful! I love this site and will def be returning! Also I will highly reccomend to my caregiver friends!
Hello there!
In Uniform Advantage you'll be able to find out which scrub is best for you. You'll discover millions of sizes, colours, models, brands, wide range of prices and a lot of things more that will definitely help to find out what is best for you.
Personally I certanly recomend this page.
Lots of love,
Pilar from Argentina <3
Just opened my order, missing 3 pants! I called customer service and they say they have to look into it! This is wrong, I hope they don't charge me for shipping. I need to return my order and I still have to pay extra to return. Beware before buying.
Hi Maria.
I'm sorry your pants weren't included in your first shipment. Sometimes this happens with a back order. I'd like to personally look into your order and get back to you. Please be so kind as to respond with your order number or contact information.
Sincerely,
Amy Indelicato
Director, Global Customer Support
I put the uniform on the other morning and directly took it back off... the fabric doesn't move with you... I wear and XL and this fits like Large... if it wasn't for the monogram I would return the product..
Hello Marlene,
I am so sorry that you had an issue with sizing on this item. It sounds like perhaps you would like something with some spandex or stretch in it. I'll be more than happy to help you find a collection that offers a more comfortable fit for you. Please feel free to share your preferred method of contact and I will gladly reach out to you.
Thank you,
Christian Camacho
Contact Center Operations Manager
"Butter Soft Stretch"? Not soft, not stretchy AT ALL, cheapest fabric - so cheap and chintzy you can actually SEE THROUGH it. I can clearly see the outline of my white bra under pink scrubs. The fabric is stiff and papery- I thought it might get better with washing. The only thing that changed was the pants shrank so much I can't even get them on. Because I washed them, now I can't return them. Tell you what guys, I have YEARS of nursing ahead of me and dozens and dozens of nurse friends. Every single one of them is going to hear about what crappy, cheap, rip-off scrubs you make. So, how's that lying working out for you? And also, all those 5 star reviews on your site have to be FAKE, because A) there's no place for me to leave a review and B) there's no way in hell these cheap $#*! paper scrubs are getting 5 star reviews from real nurses.
Dear Cathy N,
Thank you for taking the time to share your feedback on our product. We are sorry to hear you are dissatisfied with the fabric in your purchased garments, and we appreciate the time you took to share your input.
To better assist you, we recommend reaching out to our Customer Service Support Team at 800.283.8708 or emailing us at custserv@uniformadvantage.com; the team is well-equipped to provide you with the necessary assistance to address your concerns and resolve any issues you may have with the product. Please be sure to provide them with specific details about your experience and mention this email when contacting us back to better assist you.
We value your satisfaction and are committed to ensuring that you have a positive experience with Uniform Advantage's products.
Thank you for choosing Uniform Advantage and we look forward to assisting you further.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Dear Michelle D.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchase, and we appreciate the time that you took to share your valuable feedback.
When making a decision regarding the size options for your order and to avoid returns and exchanges, please allow us to share the following information with you:
To ensure that you are selecting the correct size, it is best to know your measurements. As we have a wide and wonderful variety of products, measurements may vary depending on the style and manufacturer.
On our website, in the section where you select sizes, you will find a specific Size Chart for the product, which will help you choose the correct size based on your body measurements.
Click on 'Fit & Size' located below the size selection. The provided measurements are actual body measurements. If your measurements match any of the sizes, you should choose that size. The size chart also offers some measurement tips. There is usually a tolerance margin of up to 3/4' for a size.
We have included a link below to help you determine the best style to suit your needs: https://www.uniformadvantage.com/en/faqs.html?c=product_info
We have also recently improved our Return Policy to make it better for our customers and oftentimes, when a customer feels like the items are not as per the size chart, we may waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case. However, we do want to make sure that all our customers are happy with the products and services we provide.
Please feel free to contact us at 800.283.8708 or you can send us an email at custserv@uniformadvantage.com to assist with your return.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com