I ordered on January 8th and still have not received my order. When emailing this company i get nothing. When i tracked my order a week ago it was in illinois( with is where i live). Now it is in Ohio and has been there a couple days. Don't know if i will order from them again.
As a new nuclear medicine student, It's important for me to have everything I need to succeed at clinicals & in the classroom. Whether it be from apparel, supplies, or acessories, uniform advantage has everything I need in one spot. Not to mention the convenience of being able to shop from the comfort of my home and get it delivered to me. I was able to find everything I need and more, to succeed in my upcoming clinical rotations. Will shop here even after I graduate because of how vast the selection was and the ease of it. Thank you!
Very inconsistent sizing leads me to having to return items I paid to get shipped to me and then have to pay to return as well. I used to have better luck with everything fitting the same. Quality of materials seem inferior now as well. I will think twice before ordering again.
I live close to the ua store but they no longer carry the scrubs my office wears. So had to order. When i got the scrubs the too didnt fit the same even though i have the same one just different color. Ua wanted to charge me shipping BOTH ways to exchange for a different size. I don't think we will order through UA again.
I have purchased uniforms from other companies before, but UA Uniforms are the best. I get a good quality product in a timely manner. When I have questions, I have no problem getting in contact with them.
I ordered a jacket, two scrub pants and two scrub tops. It came to over $192.00. This place is not cheap. They sent me the wrong size pants and the wrong size tops. I wanted the "slim fit" in the pants and the regular fit in the tops. They made a mistake and sent me "slim fit" tops and regular fit pants. I contacted customer service and told them about the sizing mistake. I sent back the tops expecting regular fit tops. Again, they sent me the exact same wrong size tops - "slim fit." I do not want "slim fit" tops! How much clearer can I make this? Not only did they send me the same exact wrong size back, they charged me an additional $9.62 for postage to cover the so called "return." I strongly urge you to spend your hard earned money somewhere else. I will no longer do business with this so called company.
Good morning, Deborah,
Thank you for your purchase from Uniform Advantage. I’m sorry you’ve had such a disappointing experience so far. Our team endeavors to delight our customers on each and every order, and we work hard to remedy the situation when that does not occur.
Without knowing the particulars of your order, I can’t research what happened to cause you receive the same items back as the exchange. However, I would love the opportunity to transform your initial disappointment into a satisfactory purchase. If the items you received are in original condition and you would still like to return them, I’d be glad to waive the return shipping fee. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally to make sure that you ultimately receive the garments you need at no additional cost to you.
We do strive to make merchandise exchanges as hassle-free as possible. Please accept our apology that such was not the case for you on this occasion. As noted on our Return Form, when a customer chooses to use the pre-paid UPS return shipping label included in their package, a fee of $8.99 will generally be deducted from the amount of credit received for the returned garments. This fee is to cover the cost of the return shipping. Use of this label is optional, but recommended, as the shipment is trackable and insured, which can be important should the package go astray on its way back to us. However, we are happy to process returns and exchanges that reach us by any carrier or with any shipping label. Please note that the exchange order going back to the customer does not have a shipping charge.
Thank you again for giving Uniform Advantage a try. Your business is important to us. I hope to be able to transform this initial experience so that we may have the chance to serve you again in the future.
Sincerely,
Robin Grose
Customer Care Specialist
I thought this is going to be my go to scrub online store. I ordered top and bottom jogger set but they sent me 2 tops instead. Talked to costumer support and they billed me for the jogger and shipping to have it shipped asap while im returning the other top. Costumer support told me she will make a notation so i will not get billed for shipping. They sent me an email for refund and they again deducted return shipping from that refund. What a horrible company.
Hi Dennis:
I’m so sorry you had a negative experience with your order. I’d love the opportunity to rectify any error on our end and offer the type of World Class service we pride ourselves in providing our customers. Please private message us with your contact info or order number so that I can personally research and get back to you with a resolution as soon as possible.
Sincerely,
Amy Indelicato
Director, Global Customer Support
Greetings,
Recently visited the Sawgrass Mills branch. Great service by Valarie and Kesha, so welcoming and helpful. The outlet needs a larger men's section when y'all expand. Loved the 2 men scrubs I purchased and will be purchasing more from the online store.
Thanks again for the great service!
Yours
Trinidad and Tobago
Customer service is great and uniform options are awesome. I would love smaller size options. The smallest size I find is usually XS and I would like more brands to make smaller sizes for health workers like me.
I ordered a pair of Align knit shoes and a pair of compression socks. I have been wearing them for a week, and I am so happy! The shoes are so comfortable, and have tons of room in the toe area! They are slip resistant, and work so well on that front. They are super cute and comfortable to wear for a full work day. They are also easy slip ons which are great for are great if you're in a rush. The socks are also super comfortable, and the compression works great! They are knee length which helps keep your legs warm if you are working in the cold Operating Rooms. Overall, I am so so happy with these shoes. They are definitely worth the price and are great quality. I highly recommend!
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
- Visit Website
- Fort Lauderdale, Florida
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tina,
We truly appreciate your purchase from Uniform Advantage. I can certainly understand your frustration at seeing some unusual movements when tracking your order. The shipping companies are still not 100% out from under the unusually enormous volume of packages they moved during this past holiday season, and unexpected “detours” do still occur in a few cases, unfortunately.
I’d love to have the chance to track your package and make sure it arrives safely and soon. Please forward me your contact information and any data about your order (order number and customer account number, if you have those) and I will promptly research your shipment and reach out to you personally. Your satisfaction is very important to us at Uniform Advantage, and we want to make sure your order is successfully delivered.
Thank you again for shopping with Uniform Advantage. I hope to hear from you soon.
Sincerely,
Robin Grose
Customer Service Specialist