UA is my go to place to order all healthcare uniforms and accessories. Fast shipping, great quality, and a fraction of the price of most local companies. A big advantage is that they have so many designs, colors, and styles to choose from, giving you that personal touch to everyday uniforms. Packing is neat and tidy. Colors are very vibrant
I have been using this company for a few years now. I absolutely love the service. I always get what i order and it usually only takes 3 or 4 days! I do have 1 suggestion though, your website needs updating it's slow and hard to navigate. Otherwise no complaints! Thank you for a great experience!
We have used Uniform Advantage for over a year. We've had constant customer service issues. They promise delivery by certain dates and they almost never come through. Time after time our orders come late and the training and meetings we need them for are disrupted for lack of uniforms. They kept promising things would improve but they never did. If you don't care about customer service and timely deliveries of your needed uniforms then by all means give them a try. But, if you need to make deadlines and be able to believe what your vendor tells you, find somebody else. They simply are not up to the task.
I have been a loyal customer for almost 8 years buying new scrubs atleast 4-5 times every year atleast 4-6 sets each time. I love their product, however it is never an incentive, their thank you for shopping replies are always free shipping with a purchase of $99 or more. There is never any other promotions especially for their loyal customers. I have multiple orders and receipts. It would be nice. If every so often. There is a coupon worth using.
Customer service is bad! I've dealt with them a couple times and nothing ever got resolved. So time consuming to get damaged items replaced. If you do need to return one item, return shipping costs almost just as much as the original item. If you do buy and are not satisfied with your item, don't plan on anything being done about it!
They charge you shipping for returning your items or exchanging. You can get all your money back going through Amazon or buying at an actual scrub store. I bought 3 scrubs because I had one that I liked but the pants were a little too small so I decided to order a size up next time…. Same brand, it fit like trash bags. I end up submitting a return on all of them to find out I'm losing out on $40 once these are all returned. I am basically returning all 3 and only getting the amount of 2 scrubs back. That's preposterous. On one of them they are charging me more on the return label than they actually spent shipping it to me. Completely ridiculous. Don't buy from this place, it's a risk and not worth it.
Dear Naomi P,
Thank you for taking your valuable time to write to us.
We are sad to hear that the sizes you normally wear did not match the products you purchased, and we are very disappointed we did not meet your expectations on your recent purchase and would like to review your order and find out what went wrong. May you please reply with your order number so we can research and provide a resolution?
We are sorry that this Uniform Advantage purchase did not work out successfully and we thank you again for reaching out.
Sincerely,
Uniform Advantage
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Currently about to start my last year of nursing school! I've worked as a tech and student nurse the last 3 years & this is the only place I will ever buy my scrubs! They have so many options! I have yet to purchase any I do not like. Also their customer service is amazing!
My go to! I've been a nurse for nearly 20 years, Used to love this place for their excellent selection, I have tried some of the uniform advantage brand particularly the butter soft scrubs and they are unbelievable! The quality the color choice the design are all amazing.
Only thing they could do to make the butter soft scrub is better is to put loops for a badge on the tops but I'm hooked!
Also, even nowadays they are shipping without delay which is a plus. Will never go anywhere else!
I've been to the location in Downtown Tampa and everything there was organized by color and whether or not the product was on sale. The employees were helpful and they even offer embroidery, depending on what your hospital requires. They gave me a 20% discount because I had my hospital badge with me. Would recommend this place!
I have to pay a $50US delivery fee to Canada, only for my order to arrive and owe another $83.05 to receive my package, which was $228.01. Taxing this at an additional +36%. Have not even received my items yet to see if they are even decent but will NEVER order from them again regardless, nor will anyone I work with now. Way to show respect to the nursing staff... not.
Hello, Tiffany,
Thank you so much for making a Uniform Advantage purchase. I am so sorry to hear about the frustrating experience you are having with your order from us. We love our Canada customers and strive to delight you on every order; please accept our apology for not reaching that goal on this occasion.
Orders shipped to addresses outside the USA are generally subject to customs duties and taxes levied by the destination countries. It sounds like what you are being charged are these fees. Unfortunately, these charges are determined by the government in the destination country and Uniform Advantage has no control over them and cannot even predict what they might be in any particular case.
For orders to Canada and some other countries, Uniform Advantage does offer the (optional) UPS I-parcel service, in which the duties and taxes are calculated and added to the order total at check-out, eliminating unexpected costs upon delivery. Orders placed for I-parcel delivery must be placed by the customer online (rather than by phone or mail).
Without any information on your particular order, we’re unable to research to see what has gone on in your case. If by any chance you placed an order for I-parcel delivery and it was not shipped that way, we definitely want to know about it so that we can make things right with you.
Please send me your contact details and order number or customer account number so that I may start my research and reach out to you directly. At Uniform Advantage we are very committed to customer satisfaction. I hope to hear from you soon so that I may look into the particulars of your order.
Sincerely,
Robin Grose
Customer Service Specialist
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Good afternoon, Ashley,
Thank you for your purchases from Uniform Advantage. I am very sorry that you seem to have had issues with a couple of orders now. Our teams work very hard to delight the customer on each and every order, and I apologize on behalf of all, especially those of us in customer service, for having fallen far short of that goal with you so far. I hope that you will give us the opportunity to turn your disappointment back around.
Without the specifics of your order(s), however, I’m unable to address your concerns in any practical way. I’d love to have the opportunity to do so, though, so if you are open to that, please send me your contact information and order number or customer account number (if you have it) and I will reach out to you personally. Be assured that we take your satisfaction very seriously.
You mention that the colors didn’t match on your merchandise. I know that can be very frustrating, and I wish I knew which exactly which garments you have this trouble with so that I could delve into this further and find a satisfactory solution for you. Fabric composition is very important in color matching, as different materials absorb dyes differently. For this reason, we always recommend choosing items from the same brand and from the same line (that is, made from the exact same material) so that the colors will match precisely. Garments with different fabric make-ups may very well not match even if they have the same color name.
We do strive to make merchandise returns and exchanges as hassle-free as possible. As mentioned on our return form, if you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but we recommend it as it guarantees that the shipment is trackable and insured—something which can be important if the package should go astray on its way back to us. Of course, we are always happy to waive that return shipping fee if you need to return an item due to a mistake on our end.
When returning just one or two inexpensive items for refund or exchange, many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This can more cost effective, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier.
I apologize for the less-than-perfect experiences that you have had with us. I look forward to hearing from you so that I can research this further and, more importantly, get you the scrubs you need as soon as possible. Your satisfaction is very important to Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist