United Airlines

If you are price conscious, and only need a flight for the day, United's basic economy is for you. However, for the price of one bag added to your flight, you will find a plethora of airlines that include carry-on, snacks, and beverages. Be cognizant of the low cost as a bait and switch to get you to purchase the ticket. Once you have purchased, you cannot change anything associated with your ticket. Everything is an added cost - buyer beware!

UNITED AIRLINES personal are extremely unprofessional.
UNITED AIRLINES ARE THIEVES! So Watch out.
I had an International business ticket flying from LAX to GIG and They wanted to force me to check in a carry on bag at the gate. I told them i had very valuable things in my bag and I wished not to have it checked in. They did not allow me on the flight, I asked for a supervisor, Supervisor refused to give me his name. I refused to leave the gate unless he would tell me his name and then he Called the police on me. Now United Airlines refuse to refund my airfare.

Dustin *******@mci airport was the WORST experience I've ever had with a company. We had a group of 12 (8 in 1st class, 4 in coach), mostly women. He was a jerk from us as soon as we got to the gate. Very rude to the women ND standoffs. Keep in mind this was at 3 pm and most people had 1 drink. The guys had 2 beers "NOONE had more than 2 drinks" we shrugged it off and got on the plane... there was then an issue with a non related guest in the wrong seat " this had nothing to do with our group". They came down from the gate and that person moved. "Dustin" then told the pilots not to serve our group alcohol and came to me as the "group leader" and told me we would not be served.
Total a**dou$che

As I left the United States, the service desk attendant Stacy stoutamyer was extremely difficult to make the process go smooth. She was uninformed about the flight status and Covid requirements at the same time she tried to switch our flight. It was very stressful and I did not appreciate the disrespect and attitude she delivered. It would be appreciated if the service desk was informed about this, as it delayed our travels while she called 5 different people and the supervisor whom told us everything we told her already.

As soon as i arived at the Airport. I saw customer is coming towered me asking can i help you. Said yes please. I am here to help. She helped me all the way.
The Pilot was very nice talking when he needed to talk. I didn't see any problem with customer serving in the Plain. They helped me in the Shutter with all my Bags.
All customers were really nice and quite. I will chose UNITER AIRLINE from now on.

No commuication on changes of boarding gates-assigned gate 84 n changed it gate 70b without txt'g, almost didn't make the flight-had to run to boarding gate to barely make our departure time, in flight movies were nill/tried for 4 hrs to connect with NO help from the stu's, their response was "keep trying" United entire cs sucked, I've flown with united before and that was bad, this event surpassed it. I will never fly on this airline ever again or recommend it to anyone. Hawaiian airlines had the best experience when flying to kauai and maui.

Booked a trip from Denver to Nashville with my wife. Called and was told seats are not assigned and we have to pick them. If the seats are not together then we have to pay to upgrade our seats just to sit side by side (priced from 17 each to 100 each). WTF, I bought the tickets at the same time. What if I was going with my 10 year old?

Our flight from Oklahoma City to Houston for a connecting flight to Cabo San Lucas, Mexico, was delayed due to weather. We arrived at the gate in Houston as it was loading. UA rep at gate told us since we were late they reassigned our First Class seats. We fly FC because of bad knees (replacement surgery scheduled 5/1) As we walk past our FC seats they're occupied by two UA pilots. We go back to economy and spent 5 to 10 minutes as they shuffled passengers around because other flights were late. But for some reason they couldn't re-locate the two pilots. We saw seats in the exit row (which has more leg room) but were told we couldn't sit there because it was an "upgrade". I'm waiting on response from UA after filing my complaint.

The head stewardess and the UA rep at the Houston A/P were more thoughtful and sympathetic, but I'm most concerned about the consideration UA provides for this experience.

4 minors ages 5-11 NOT seated with the 2 adults also on the same plane. Not even close by! Even the children are in 2 separate rows! Tried to resolved the day before and was told it would be resolved at the airport. At the airport the agent said she couldn't help us because she had other issues to resolve- they were overbooked with 11 passengers confirmed above capacity! Minors flying with their adults should take priority! The agent wouldn't even ask the single passengers flying next to my children to switch seats with the other adults we had on the plane. Parents be ware!

If I am able to give United a zero star, I would. I flew on United Jul 12th, flight suppose to leave at 7pm, they claimed they left at 7:30pm but sat on the runway for over an hour. It did not truly take off until past 8:30pm, so they lied about taking off. In addition, the flight was the most uncomfortable flight ever, there was no wifi, there as no snacks left by the time they got to my aisle, and the guy next to me kept putting his leg next to mine because it was so tight. I felt like I was being sexual harassed. Other airlines like Delta and Alaska Air lets you take a carry on without charge, not United, they give you the worst kind of flight and charges you every penny they can. I called to complain but they did nothing for me, not the greatest customer service. If you can fly other airline, that would be better than United!

The website is fine, but the company is UNfriendly Uncaring and UNSAFE! After going through an emergency landing due to landing gear issues the customer service department was ill-informed and some of them down right rude. Their phone support was hopeless. I had to explain three times to three different service personal what had just happened. In todays ease of communication I would have thought the United staff would have known a disaster had just been aborted. Thank goodness for the staff at LUFTHANSA who were courteous and efficient. Everything United weren't.
Ricki Holmes

Public
Published review 8/19/22
I was about to go to Africa the morning of August 17th, 2022. United was my local connection between MPLS to Chicago. My destination country was asking negative Covid test which we had but United employee who seemed to be enjoying denying boarding for at least three other Travelers both going to same destinations said your Covid test don't have QRC code. This Airline is enforcing a rule foreign country in which we already complied with. To add insult to injury, they reported that we were No Show. To re- book the flight now The online Agent is asking $4,300. I saved this money for three years.

Such a bad airline! Sitting waiting for a late inbound aircraft for the 3ed time. Last month when I took United the plain was late for no listed cause, then the next day my replacement flight was delayed and to get home I ended up having to take a trip the third day with a 5 then 4 hour flight instead of one 5 hour flight. Now here I am again. I take Delta allot and they are so much better and always on time. If they had more flights out of Medford OR I would never fly united. Most of the time I will pay for the Delta flight even those I get the united one for free with work. The seats are so crammed in united and unconfutable. The main cabin seats in Delta have the same legroom as the United economy plus. It is half the price to upgrade to better leg room in Delta and they give you designated overhead storage and a free alcoholic beverage. Good thing for United people sometimes do not have a choice or no one would fly them.

Purchased the ticket from United.com and then they do unticketed email. Then they are charging the ticket double the cost.

From google flights they attracted you to have cheaper price, but the flight didnt went through and the flight cost is increase. Never buy from their email. So untrustworthy. They said the ticket is spending and just fall off.

My father paid around $333 for a trip for San Diego to San Fransico back on June 5 2022 for a wedding of my middle brother. He missed his flight due to his medical condition and United refuses to return any money to him.

I'm very surprised - they came in dead last in a current national survey, and the items in the survey which brought them in to this dead last position did not even include my most objectionable characteristic of this union of one bad and one good airlines.
My least, least favorite thing about United is their seating. Unless you are under 5'6" tall, you will not be happy. Expect your neighbor directly in front of you to be laying in your lap for a very, very, very long flight (even if it's only 1-1/2 hours or around that).
Who decides these things? Someone from ISIS's hospitality and accommodations group?
They should be tried at the Hague for crimes against humanity.
This is what happens when we allow these mega-mergers. Higher prices, lousy service, more delays, theft of award miles, animal-like treatments and crowding, hunger (not even snacks), fees for everything, and less benefits.
Welcome to the "un-friendly" skies.
Wish I could walk or ride my bike there (but it's just a little too far).

United is a terrible airline. Pilots and crew maybe part of some union. Leave their customers hanging when it is time to clock out.