United Airlines

They canceled my flight on June 18,2023, due to their mechanical problem, and they asked us to pay for the hotel and meals ourselves first without any arrangements for that night. They said passengers can submit it to their website and be reimbursed it later. They are a liar and never respond to your request. When you contact them, they will ask you to submit to many different departments and say your money cannot be refunded. Hate this airline so much, just feel like they are a thief and have stolen money and are lying to me! It is the worst experience I had with an airline!

United airlines is one of the worst airliners to operate in the USA. They are cheaper for a reason and that reason is that they have the worst service of all the major operators. Spent 1 hour inside a plane at IAF waiting for the pilots to show up. Nevermind that this was already after missing my connecting flight because of a lightning storm (understandable btw for safety reasons). But they love to rub salt on wounds when they are already in the wrong with the customer. They are a mess and no wonder they went bankrupt before and at this pace, I feel they are heading in the same path. I will avoid United from now on and recommend others not to use this company for their travel as they will find a way to make it a bad experience.

Purchased a seat upgrade while doing my flight order. They refunded me $300 and said no seats were available. Then, when I contacted customer service, they told me no seats were available. I said, what are you talking about? There are at least 7 seats and there were more when I booked. Oh. Yeah. "Those seats may not be available because people did not pick their seats yet" I said, the system lets me pick and pay for the seat upgrade for those 7 seats at a price of $862! So, either the seats are available for A LOT more money, or you are lying. Agent tells me that I can book at the $862 upgrade price. So, what the hell, United. This is clearly a bait-and-switch tactic. This is the second time you've tried this with me. So, it's definitely not a new thing. If you offer the upsell, you'd better make good on it. No wonder why people are pissed when they get on the flights.

This is the worst airline I ever had! The flight got canceled due to airplane issues. They asked us to pay for the hotel and fees ourselves first and they will reimburse us by uploading the receipts from their website. I uploaded all the documents in June and they mentioned they issued the payment to me, but until now I received nothing. It had been 6 months now. I emailed them many many times, but the rep, Luz from Customer Care Management, never replied or provided any information about the payment. Very dishonest and just keep telling lies to the customers. Please stay away from this airline!

I booked my flight in advance and selected an isle seat for a reason. When I went in to check in the day before it auto changed my seat to a window seat. It would not allow you to go back in to change the seat once the check in was complete. What is the purpose of picking a seat but not being able to keep it. Might as well have a first come first serve seating. Very disappointed in this airline.

Traveling from Knoxville to Hartford, first flight was delayed over an hour due to mechanical issue. Missed my connection flight and they couldn't get me another flight for 5 hrs. Their policy is $15 food voucher? Are you kidding a breakfast sandwich here is 12$ literally can't buy anything in the airport to eat for $15. Ridiculous. Will NEVER FLY UNITED AGAIN!

Sep 7th, 2023, my family (2 adults, 2 girls 7 years old) had to fly back to Germany from Tucson AZ. They checked in, my grandkids were upset to leave me. The friendly man behind the counter (sorry don't know his name) must have seen it. We were sitting and hugging when he came and asked for my ID. He took it and went behind the counter. After a few minutes he came back and gave me a visitor pass the I could go with them to the gate and had 90 more minutes with my grandkids. It meant so much to them and me. After this, it continued to be like this. The people in the security department were just as nice. Making the whole experience so personal and friendly. Maybe there is hope that we can get back to the world we had before Covid?!?! Thank you so much!

About 90% of the time I fly United there are always last minute "technical delays." The plane can be at the gate for hours and only when we've all boarded, door is closed, then they realize there's some tech issues. It's really frustrating that their consistent issues are at the expense of the passenger.

Last, the majority of service received is typically rude, standoffish, and uncaring. Any business employee treating customers like many of United employees do would be terminated.

Being captive under poor conditions is not appropriate.

Asian and European airlines do it right, not United.