United Airlines

I was trying to reach of apprise the opportunity to get a bereavement fair but the Southwest agent was unable to help, and was exrejmeky extremely

It is good airlines service under domestic airlines. I hope there service will be very good after covid

In general, UNITED has delivered consistent above average service until a recent experience (early April 2018) using the airlines for a company business trip:

1) TSA precheck. I had no issues, but my co-worker with identical TSA precheck demographics -- we both gave KTN to our company travel service - could not get precheck. We had both paid for it months ago. He was told at terminal by UNITED staff that they could see his KTN, but he was "not selected" to receive precheck -- even though it was a prepaid service! So, be warned of inconsistencies! I'm always paranoid of electronic glitches so I actually went on the web site days in advance to verify my precheck status and found initially it was NOT linked to my ticket until I attached my frequent traveler # -- which was provided to travel agent in advance.

2) DELAY in connection - failure to communicate. I arrived at gate thinking I had 20 mins before boarding... NO overhead announcement... NO change in boarding or take-off time posted at gate... NO web site announcement on my UNITED app... NO email push notification. End result: boarding 30 mins late, Take off 1 hr late. Arriving plane for my flight was late -- overhead staff talking. TOO BAD staff knew & passengers did not. The hour delay resulted in loss of chance to register & participate in work activities later that evening (only 10 min ride to hotel, so I would have had 45-50 mins if on time).

Lessons: be very compulsive about TSA precheck if you fly this airlines, or they might randomly choose not to give you the service you had PAID for in advance. Be pro-active about inquiring about delays because you might get NO notification whatsover - email, text, overhead, or gate!

The cabin was comfortable, staff were very kind, and prices manageable. Would recommend to friends!