• United Regions Van Lines

United Regions Van Lines

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Overview

United Regions Van Lines has a rating of 3.2 stars from 130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Regions Van Lines most frequently mention new home, and entire process. United Regions Van Lines ranks 9th among Moving Service sites.

  • Service
    124
  • Value
    124
  • Shipping
    122
  • Returns
    110
  • Quality
    120

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
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How would you rate United Regions Van Lines?
Top Positive Review

“From Skyline to Shoreline: An Unforgettable Moving Journey”

W. B. T.
10/7/23

Moving from New York to Los Angeles was an epic journey. Packing up my home was not just about boxing items, but boxing up a chunk of my life. The moving team treated each item with the care it deserved, from my book collection to my family's antique clock.Despite the long distance, they reached LA in record time and kept me informed. When we faced a challenge due to my new hilltop home's narrow, winding roads, the crew swiftly offered a solution: transferring my belongings to a smaller truck capable of navigating the tricky terrain. This extra step didn't shake their professionalism or humor.They made the transition smooth, and soon, my belongings found their place in my new home. Despite potential stress, the crew made the moving experience positive. I would recommend their excellent service to anyone. Moving can be daunting, but with the right team, it's an adventure. Thanks, guys!

Top Critical Review

“AVOID UNITED REGIONS VAN LINES - PREDATORY”

Alexa L.
7/14/24

I was visiting my parents to help with an interstate move and this is the company my father chose to use. Unfortunately it's too late now, they got completely ROBBED, this company is a scam, AVOID AT ALL COSTS. I wish I had done research for them beforehand, but hindsight is 20/20 and I just hope this helps anyone else going through the stressful process of moving to steer clear and choose another company. AVOID UNITED REGIONS VAN LINES LIKE THE PLAGUE

Reviews (130)

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Thumbnail of user lisar3206
Pakistan
1 review
18 helpful votes
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August 24th, 2023

They handled our belongings with such care and took extra care to avoid damaging any doors or walls. Nothing was lost or damaged. All thanks to your team.

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Thumbnail of user carolined342
Kansas
1 review
32 helpful votes
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June 15th, 2023

Moving my small business was a big task. The moving team packed my office equipment and documents securely. They labeled everything for easy organization in the new space.

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Thumbnail of user charlesd1956
Pakistan
1 review
59 helpful votes
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October 19th, 2023
• Updated review

These movers made my new home feel just right. They offered to help arrange my things in the best way. They listened to what I wanted, and everything ended up in the perfect spot.

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No Complaints!
May 10th, 2023
• Previous review

The movers took great care to handle my mother's belongings carefully, especially her hair accessories. They were considerate and very competent in their packing, wrapping and loadings. Our family would unquestionably choose United Regions Van Lines, who pleased us very much!

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Thumbnail of user delilahs32
Pennsylvania
1 review
28 helpful votes
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May 2nd, 2023

Your organization provides top-notch packing and moving services, and everyone we dealt with was pleasant, helpful, and polite throughout the whole process.

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Thumbnail of user pearsons4
Netherlands
1 review
10 helpful votes
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July 2nd, 2023

We only work with top-notch movers. They never complained and were considerate of our possessions as well as courteous in responding to all of our questions. It was a delight to be with them.

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Thumbnail of user connier534
Virginia
1 review
41 helpful votes
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August 16th, 2023

I was quite impressed with the level of care they took. Effective and dependable movers. I really value the excellent assistance I received from you. Thankyou!

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Thumbnail of user williamsjdcpa
North Carolina
1 review
12 helpful votes
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October 29th, 2023
Verified purchase

It's almost all destroyed. They disassembled furniture and wouldn't assemble, they arrived 2 weeks late with no communication, they were rude.
I could go on and on.

Products used:
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Thumbnail of user davidp5391
Virginia
1 review
11 helpful votes
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June 16th, 2023

The staff was outstanding. They arrived on schedule and were eager to begin. They caused little disruption because they worked carefully and efficiently. Please do it.

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Thumbnail of user lindseyr247
Pakistan
1 review
19 helpful votes
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August 24th, 2023

The boys did an excellent job, efficiently wrapping and packing my goods while remaining courteous and adhering to my instructions for where to place the furniture. No breaks occurred.

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Thumbnail of user valeriea331
California
1 review
6 helpful votes
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July 21st, 2022
Verified purchase

I have moved at least 10 times in my life & I have never EVER experienced anything like this. The salesperson on the phone did an incredible job of walking me through the whole process. Unfortunately he was either lying or he has no idea what the actual experience of moving with them is like. The amount we paid is MORE THAN DOUBLE what we were initially quoted. No one who has had any part in moving our belongings is an actual employee of United Regions. These are not professional movers. It is a ragtag mix of contracted people who do not care a bit about your furniture. We received half of our belongings today in California, even though I was still being told yesterday morning that our belongings were still in a warehouse in Georgia after our things had been picked up 7/9. They did not know our belongings had left Georgia and were a day away from being in California. They actually put pieces of our sectional couch on different moving trucks. Who does that?! We have half of a sectional couch in our living room. No one told us to expect different shipments of our belongings. I have taken multiple pictures of broken storage bins, boxes that look like someone punted them off a bridge, totally broken furniture and expensive lamp shades that now look like total garbage. It seems like you would have to go out of your way to damage & mishandle as many things as they did. Horrible communication. Unprofessional contractors who write rude texts. No one tells the truth. No one cares at all about customer service. I don't have the energy to include all of the ways that they have failed. Unbelievable.

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Thumbnail of user zacheryw24
New York
1 review
25 helpful votes
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May 4th, 2023

These guys were great. I needed a last-minute move done, and they were available the next day and accommodating with my schedule. Their rates are UNBEATABLE.

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Thumbnail of user walterf313
California
1 review
15 helpful votes
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July 19th, 2023

They work hard and are very knowledgeable; they are accessible, provide excellent customer service, and promptly answer my questions. The best company in the town!

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Thumbnail of user jordanw505
Virginia
1 review
17 helpful votes
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August 9th, 2023

These folks were in constant contact with me. The movers went above and beyond in their care for my stuff; I was quite impressed. My needs were met immediately, and I couldn't be happier.

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Thumbnail of user adamt871
Maryland
1 review
19 helpful votes
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September 11th, 2023

Kudos to their professionalism! The team communicated clearly, provided accurate estimates, and meticulously labeled each box, making unpacking a breeze. They truly made moving stress-free!

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Thumbnail of user hobarte1
Florida
1 review
21 helpful votes
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May 30th, 2023

Everything went extremely smoothly. They handled my possessions with great care by wrapping and securing them. Without a doubt, these individuals are the game-changers.

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Thumbnail of user markw3575
Texas
1 review
33 helpful votes
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May 22nd, 2023

Robert and Smith commenced by meticulously packing up every single item in my house. Their approach was incredibly precise as if they were assembling a colossal puzzle.

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Thumbnail of user wilfordd16
Massachusetts
1 review
17 helpful votes
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July 22nd, 2023

The efficiency of the moving crew astounds me. One mover showed up when they said they would, loaded and unloaded my belongings quickly, and finished the job on time.

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Thumbnail of user robinm1367
Massachusetts
1 review
10 helpful votes
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June 27th, 2023

What shook me the most was how they organized everything. They assigned specific goods to different sections of the truck, strategizing the placement to prevent any mishaps.

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Thumbnail of user weldonm31
California
1 review
16 helpful votes
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May 28th, 2023

My beautiful dinnerware was in good care with these movers. Nothing was damaged during the move because of how expertly they handled the packaging. They are deserving of winning MVP!

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Thumbnail of user cadenj7
Texas
1 review
19 helpful votes
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July 18th, 2023

True story, no lies, no exaggeration; these fellas are rocking it. They're all we look for in a moving company and its staff. Highly recommended.

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Thumbnail of user chrisk2102
VE
1 review
32 helpful votes
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June 5th, 2023

United Regions Van Lines was the best option available to move my heavy things around the town. Will used them again in future!

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Thumbnail of user ashleyl890
Georgia
1 review
2 helpful votes
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July 31st, 2022
Verified purchase

I wish this is what we'd done before embarking on this road through hell that was our summer with United Regions Van Lines. Someone should write up a case study on them to explain to students in business school on what NOT to do.

Customer service: almost nonexistent, weeks will go by before getting an email response, and the ONLY way to speak to a person is to pretend like you're a new customer, don't let them transfer you - they will hang up, don't leave a voicemail - it will never be returned, don't get heated over the "contract" - it will lean to a screaming match
Financials: questionable at best, still not sure what kind of "company" in 2022 doesn't accept card payments - VENMO or check by phone ONLY?
Delivery: our stuff was picked up EARLY JUNE, we got a PARTIAL delivery on JULY FOURTH, and another partial delivery on JULY 30. We still do not have all of our goods, and someone in Florida has some of our stuff.

Also, we moved from Indiana to Georgia. Our driver yesterday said he picked up our thing in TEXAS! What? I'm no geography whiz, but that seems a little out of the way...

Moral of the story, if you don't need it, sell it and if you really need it, drive it yourself. Your local high school football team will probably come pack your truck for a small donation!

Tip for consumers:
Hire literally anyone else.

Products used:
Moving company

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Thumbnail of user angelog122
Washington
1 review
40 helpful votes
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May 4th, 2023

Best customer service! I 100% recommend this company if you're looking around for a moving company Will definitely used them again!

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Thumbnail of user aaronr662
Oregon
1 review
14 helpful votes
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July 18th, 2023

The moving team did a great job. From beginning to end, everything was handled by them. Will used them again!

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Thumbnail of user dennisb1577
Illinois
1 review
44 helpful votes
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September 14th, 2023

We needed a moving company that would be kind to our pets, and thankfully, that's exactly what we got.

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