Unlimited Furniture

Absolutely the worst company to work with. Over 3 months and no furniture. Promises week after week and all lies. Will not refund our money, basically forcing us to live without our paid for furniture. Stay away, the ads they run are not accurate, the customer support - basically it's Kim, as there is no-one else there is horrendous. If there was any way to get out of this without going to court, I would have!

I would not buy from them again. They gave me the run around for 6 weeks telling me my furniture was going to be delivered I called the delivery company and they said unlimited furniture did not pay for the shipment and so it's been sitting in the warehouse waiting for payment from unlimited! This is going on 7 weeks. My My credit card was charged weeks ago and nothing has moved. Very unprofessional and not honest. I'm afraid what my furniture will look like when I get it.

I'd give it a zero if I could.DO NOT order from Unlimited Furniture! They charged my credit card and then several days after my order was placed decided to cancel my order without sending me an immediate refund. This company will not honor your order nor any discounts they claim to give. Worst furniture experience EVER!

*BUYER BEWARE* Don't let this company fool you, they have a 2.14 / 5 star rating with the Better Business Bureau. Wish we would have known their business practices soon.

For all potential buyers out there, please know that they take your money immediately upon order with ZERO transparency into when you'll actually receive your items...which results in ZERO incentive for them to get your items shipped to you in a timely manner.

It's taking a minimum of 7 months for us to receive our dresser that was "in stock" when we placed our order (it wasn't until 2 weeks after they took our money that they let us know it was no longer in stock and excuses around delivery delays began). Frankly, I don't even have confidence we'll receive it in the next 7 months given all of our experiences up to this point, that's just the best case scenario. I'm going to try and get a full refund for this item because this headache isn't worth it.

Attempted to buy office desk from Unlimited but after 6 months and several excuses about delays, still no desk. I cancelled order but was told my refund would have to be "approved" by management; and there would be a $400 "restocking" fee ( for a non delivered item?).
Contacted my credit card and had all $ back.
Read the BBB reviews for similar horror stories an this company.

I haven't bought any furniture in quite awhile and Nesie made this experience pain free. She stayed in contact when necessary, readily available for questions, and when my item was to be delivered kept me abreast of what to look for and how to handle any problems that might come about
Nesie made me feel very confident of working with her company.

Do the right thing, and refund $1200 you charged me because of months and months of delays, didn't deliver my furniture and lied over and over again that you would. The most horrible dishonest company I've ever ordered from. Also, look out for other companies they deliver for, such as Anthropoligie. I was going to order a table from them, and noticed it was Unlimited Furniture. I don't care how much I love the piece, I will always look to see if this company is the company assigned for delivery. STAY AWAY! There are many other companies that don't lie and refund your money, the right thing to do when you've been lied to by your company and third party delivery people that never return your calls.

I purchased a dresser and chest and both items were IN STOCK. I chatted with the customer rep and they told me it will ship by two weeks from NC. I live in JAX which is not far from NC.
After the two weeks passed, I sent an email to their customer service. The response I got was your items are ready to be picked up, and I will contact the manufacturer to expedite it. The next day I got a phone call, telling me that the manufacturer doesnt have any estimated day of when your order will be picked up! And after it does eventually get picked up (I was told it wont be soon), it will take 4-6 weeks! Even though I live 10 hours away from where their warehouse.
The customer service rep did have one good news for me; "I spoke to the manufacturer and they allow you to cancel the order for full refund". How generous of them! My shopping experience with them was summed up in receiving a call 3 weeks after my order encouraging me to cancel it! If this is where you wanna shop, good luck!

BEWARE! Tried to order a sofa from this company and their website said it was in stock. When I placed the order I was then told 6 to 9 months wait. I said that's fine and ordered it. I told them not to charge it to me until it was shipped. They charged my credit card immediately. I called them back and told them I was not paying for it until it ships. They said they just put a hold on my credit card for the price of the sofa. That was not the case because when I told them I had talked to my credit card company and they said it was a charge and I would be billed. I called unlimited furniture again and told them I would dispute the charge and have it removed, they said they would charge me when it shipped. I checked my credit card again next day and charge was removed by unlimited but then they said the sofa was not available and I would not be getting it. This company is a BIG TIME SCAM!

Sam M's review from Google is spot on. - scammers! Don't fall for their fraudulent and illegal practices. Hopefully the NY AG will shut them down. I just hope my CC wasn't also compromised from their lack of professionalism and criminal practices.

This company is a joke. Their support is lame. First off, they don't manage their availability of items on their website. Order something on sale? They'll wait over a week with no email confirmation and two calls inquiring about the order before telling you that it is not available and there is no ETA on the product. Revisit the product page it says in-stock but at a much higher price.

Talk to support and they just provide excuses and blamed their IT department.

Their support didn't even TRY to find an alternative solution... you know... like suggesting another product in the same price range that might work or shipping when the product becomes available.

This company is incompetent and fraudulent with their sale pricing and in-stock claims. It is illegal for a box store to advertise sales on stock they don't have... Should be the same for this internet company, especially since they also have a showroom.

Thanks again to Sam who beat me to the punch in writing the exact same experience I had. Order # *******

Just got the chairs I ordered! Such good quality at such a good price! Delivery was excellent! Looking for furniture look no further! Plan on buying more!

DO NOT EVEN CONSIDER USING THIS COMPANY. THEY'VE LIED TO ME FOR MONTHS ABOUT A PROMISED DELIVERY AND REFUSE TO REFUND MY MONEY. THEY CHARGED ME EVEN BEFORE THE ITEM WAS SHIPPED.
BUYER BEWARE

I ordered a Lancaster Entertainment Wall back in late October 2020 from Unlimited Furniture. I was contacted and asked if I still wanted to order as it was back ordered until mid November. I agreed and paid. The piece was not received from the manufacturer when initially stated. I could be understanding as I know COVID has led to many delays in many different arenas. I was told the item shipped in early December 2020. I received the furniture on March 27th, 2021. Even during COVID this was a long time to wait. I often felt as if I had been scammed because the communication from Dale my shipping rep stopped at some point in January and I was no longer getting updates. I would reach out and ask for updates and Dale would then respond, but never with any specificity that eased my worry that I was likely out thousands of dollars. It looks like they use Massiano A&O for the shipping and that company has loads of poor reviews. There was quite a bit of confusion about the shipping and multiple changes to the delivery window with the items being delivered on a Friday night at 9:30pm. I was happy to take delivery at any time at this point since it had been months from order to delivery. The furniture is high quality, it arrived in perfect condition and the delivery drivers were professional. So... this was not a scam, just very poorly organized logistics and not the most helpful communication. If you do not mind waiting months, you will eventually get a high quality item.

I recently purchased a coffee table set from Unlimited Furniture Group and was extremely disappointed with the quality of the products they delivered. The furniture arrived damaged, with scratches and dents on multiple pieces. The coffee table was particularly concerning, as the metal base was not constructed properly, causing the glass top to wobble. To make matters worse, the first delivery attempt for the coffee table set arrived damaged, particularly the legs which were bent, and on the second delivery attempt it arrived damaged as well. It's clear that the company does not inspect the furniture before sending it out, despite their assurances that they open every box and ensure everything is in perfect condition. This left me dealing with the frustration of waiting months for an item and then having to deal with returning it. I contacted customer service to report the issue immediately while the delivery team was still at my house, but they never pick up. I also emailed them right away and provided them with photos and videos showing the damage, but they refused to resolve the issue. And after several weeks of back and forth, I had the chance to talk with the Supervisor Anita who ultimately blamed the issue on my floor. Despite my efforts to provide further proof in a video format, including placing the table base on a leveled surface, the company still refused to take responsibility for their faulty product and want to charge me a 30% restocking fee and round-trip shipping and handling costs. I would not recommend this company to anyone due to their poor quality products, lack of customer service, lack of accountability for their products and their lack of inspection before shipping.
Please save yourself the frustration and aggravation and buy your furniture elsewhere.

I ordered a coffee table from their website. It stated that it would be delivered in 4-6 weeks. It also stated that it was 262 pounds, which was fine because we were looking for a heavy quality piece. I ordered the piece and a couple of weeks went by and I saw on their webpage that the price on the item went down $250, so I inquired if they could match that price for me as I had just ordered it and it wasn't yet shipped. They stated that they would have to charge me a 30% restocking fee to do that. Huh? It hasn't even been shipped... what's there to restock? And 30%? I said 'forget it, I'll wait... '
So 6 weeks pass and I inquire as to where this order stands, they said orders go out 6-8 weeks. Hmmmm
8 weeks pass and again I ask, same old song and dance. I realize I am not going to get a truthful answer from this company. Also, their "tracking page" was just a cartoon picture of some trucks and buildings that never changed for the 3 months. So it was useless.
I end up receiving the table just shy of 12 weeks. The delivery guys show and were willing to bring the table into my apartment. I was happy with that as I wasn't looking forward to moving something that heavy. They took it out of the box (which was tightly packaged, which was odd because I was told it took 3 days to take it out and inspect it at the final shipping place) Then the 2 guys easily picked it up and carried it to the elevator. What? I asked how they could make 260+ pounds look so light? They said "260 pounds? More like 60 pounds..." Wait a minute... 1/4 of the weight it was listed on the website? They got it into my apartment and set it down with a rattling sound. It's basically a plywood box with sheet metal around it that isn't even adhered to the plywood. Can you say cheap? Can you say misleading? Can you say untruthful? I have expressed all these concerns as this transaction transpired and have gotten no satisfactory response. Again, another company that could care less about you once they have your money. Buyer beware..

Bottom line, they delivered the wrong furniture and have yet to fix the problem. STAY AWAY IF YOU WANT WHAT YOU PAID FOR.