UnlockBase has a rating of 4.1 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UnlockBase most frequently mention customer service. UnlockBase ranks 7th among Unlocked Phones sites.
This company responds to reviews on average within 4 hours
Best iphone Unlocking service i have ever used, good service i have in the times, Best iphone Unlocking service i have ever used, good service i have in the times
This business is a real scam! They pretend that they are professionals, the reality they are NOT. I am senior data scientist with Google for 15years now, so please let others know about this business. I thought that you are professionals Now after 5days of waiting I definitely conclude that you are not professionals! Please do a refund right away. Ray I am one of the founders of e-commerce! On Sun, Jul 31,2022, 6:13 PM Unlockbase - Customer Support <*******@unlockbase.com> wrote: Hi, We are sorry for the waiting time! This IMEI is currently still in process with the Samsung supplier as they are working unstable which slows down processing for all unlocking vendors including us right now and we expect this to be cleared shortly. If you cannot wait further please let us know and we will cancel/refund your order. Thank you for your patience! **** Please keep all prior email communication when replying **** Ulrik Bengtsson - Customer Service Agent www.unlockbase.com Customer Support available 24/7
They'll help you, if you pay what they want but it's better than having to wait all that time for it's original carrier to unlock it! Would highly recommend this!
Tip for consumers:
The difference prices
Products used:
Unlock my phone
Loved that it was $12 and very easy. Just wish there wasn't 24 hr wait time but well worth it! Unfortunately I broke phone right after it got unlocked so didn't get to use it
Products used:
Phone unlock code
UB service is very good and very efficient... they required a max of 5 days and only took 1 day and few hours to provide the unlock for my Moto G Stylus 5g 2021
Thank you very much for your feedback, Antoni! We are very happy to hear that you liked our service and look forward to assisting you again!
These guys at UNLOCKBASE are the best at factory unlocking smart phone in the world…At firstI thought it couldn't be done but these good sons proved me wrong…If you believe that it can't be done then contact them first…They will answer your questions very quick…Don't think twice just do it and you won't regret it…Thanks a million UNLOCKBASE!
Tip for consumers:
That they are the best unlock service.
Products used:
iPhone factory unlock
Thank you very much for your feedback, Matthew! We are very happy to hear that everything worked out to your full satisfaction and hope you enjoy the carrier freedom with your unlocked iPhone Xr!
You need something quick and easy and reasonable for payment this is the place not a scam at all I'm using my unlock iPhone 13 as we speak I love this site
Tip for consumers:
Don’t hesitate
Products used:
All honestly
Thank you very much for your feedback, Jaleesa! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!
I struggled through the networks call centre robots to no avail until i used unlock base to network unlock my phone quickly, efficiently and securely.
Thanks guys
Products used:
Network unlocking
Thank you very much for your feedback, Ed! We are very happy to hear that we could be of help and that everything worked out as expected. Thank you again!
It started by asking why a certain link on there webpage was not working and they replied whit instructions on how to unlock phones... Euuhhh What!? Then e-mailed to John (ceo) and ask the same question and anwserd the same but finally he sent an other e-mail saying that it's fix. Now im having problem s whit orders that are not deliverd on time exp: 1to3 days for certaine unlock but i waited 2 weeks and still not receive it but instead got my account canceled and never got the dam code that me and my client waited for. When i ask for when i will be getting my code he replied in the first mail that he ask for to cancel the order to his supplier instead of getting information or to give hes supplier a reminder. Total wast of your time this onprofessioneel website. Seriously Not good at all
Trash company created by a scammer/hacker to get your personal information such a shame, you look for a affordable way to get your phone unlocked yet All you do is run into scammers/hackers
Tip for consumers:
Stay away from this site
Products used:
Nothing
Thank you for your feedback! We are very sorry to hear about your concern but we actually do not collect any personal information throughout whole the order process. The only information we need from you to process your order are the IMEI of the device you want to unlock and an email address to send the unlocking results to. Payments are processed externally by PayPal and Stripe and therefore are subject to their strict data protection and privacy policies.
Please reach out directly to ceo@unlockbase.com and we will be happy to clarify any further questions you may have and proceed with unlocking your device!
At first I doubt, but now my iphone 7 plus is now unlocked. Thank you so much Unlockbase! Great service
Thank you very much for your feedback, Prince! We are very happy to hear that you liked our service and we look forward to assisting you again!
Just for checking the device information, it was accurate and it did exactly what SimUnlock stated it would do. The User Interface was easy to use as well.
Thank you very much for your feedback, Eric! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!
You guys are my lifesavers after failing to get done by another company UnlockBase did. I will recommend you to anyone you need your services. You guys are the best!
Products used:
Cell phone unlocking
Thank you very much for your feedback, Eric! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked device!
No response to email, no unlock as promised within their time-frame. Wish I'd read the truth about these scammers. Do yourself a favor, DON'T.
Tip for consumers:
All of their service is TRASH
Products used:
All of their service is TRASH
Thank you very much for your feedback! We are very sorry to hear about the issue with your order. Please contact our Support Team at info@unlockbase.com or directly our CEO (Sam) at ceo@unlockbase.com with your Order # so we can check what went wrong and have this resolved asap. Thank you!
First, on their website they mention they unlock all kinds of phones, my phone was on their list. I made the transaction and was happy to receive the unlock code promptly. I tried that code they gave me several times with faliures, thinking I put the wrong consequence, but NO it kept on telling me unlock unsuccessful! I ask them q\a question, they answer with a different answer far away from the question you ask! They make you feel like you and them dont speak the same language! WHY YOU MENTION YOU CAN UNLOCK A LIST OF THE PHONES AND IT DOESNT WORK! You can mention you CAN not you WILL!
Fast and accurate, just took 2 min to check for my iphone data, satisfied, thanks
Will unloch with you again for sure
Products used:
iPhone GSX Network Check report.
Thank you very much for your feedback, Mohamed! We are very happy to hear about your satisfaction with our service and speed and look forward to assisting you again!
I think most of their reviews may be false or mis-leading.
I had 2 phones they could not unlock... Pass on them
Quick legit easy and plain out and simple as could be. I'd recommended this to a few people of my friends
Tip for consumers:
Why so many questions
Products used:
Electric
Just wish it was a little cheaper but other than that it's pretty great and I would be back in a heartbeat I'm telling all my friends and family
Thank you very much for your feedback, Chris! We are very happy to hear that you liked our service and we look forward to assisting you again!
I am happily satisfied with Unlockbase. The service was fast accurate and extremely helpful. The price is affordable. Awesome Job!
Products used:
Unlockbase
Thank you very much for your feedback, Aaron! We are very happy to hear about your satisfaction with our service and pricing and look forward to assisting you again!
I am very impressed with the speed of your processing. The results are all satisfactory and I appreciate your service.
Thank you very much for your feedback, Everal! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!
Before posting this review I went back and reviewed the company's website and T&C's to make sure I didn't miss anything but no, this is a scam and a lie. I don't know how they have positive reviews, I can only assume most of them are fake. First you check the compatibility of your phone and they let you know if they can unlock it - mine is an iPhone XS and said no problem. Then you pay a fee - $29.99 in my case. You receive an email saying your phone will be unlocked in a few days. Way down in the fine print of the T&Cs it says that "if the unlock is temporarily unavailable you may be charged more than the flat fee" what does that even mean? How can something be temporarily unavailable in this case? So a few days later I received an email saying that my phone was unlocked, but in order for it to stay unlocked, I need to pay them over $100 or my phone would be relocked in 14 days. Even weirder is everything was initially priced in dollars, but since then it's been priced in British pounds. Oh and you get no refund for your "pre-payment" so that's just lost money. It's cheaper to just go to your network provider to unlock it. And now I wonder what they're going to do with my information that I stupidly provided to them. Looking back it had scam written all over it, I guess I've learned my lesson. Obviously I will not be paying their ransom money and will go directly to my network provider and hope my identity hasn't been stolen. I'll also be reporting them to the BBB and reporting fraud on my credit card so they can't charge me more. Please, please do your research before you give these scammers any money.
They Are very professional and work fast
I could get my code and unlock my Samsung A12.
Highly recommend
Tip for consumers:
They have different ways to pay
I recommend to use Gpay or PayPal
Products used:
Unlock code for Samsung A12
Thank you very much for your feedback, Alberto! We are very happy to hear that you liked our service and look forward to assisting you again!
These Guys have helped us with unlocking the Galaxy S20. Thank you very much! We got the service delivered in the same Day. It was very fast
Thank you very much for your feedback, João! We are very happy to hear about your satisfaction with our service and hope you enjoy the carrier freedom with your unlocked Samsung Galaxy S20!
I got the reply with the code in less than 12 hours. Also it was cheaper than other sites! 10/10 would recommend.
Products used:
Carries unlock
Thank you very much for your feedback, Hector! We are very happy to hear that you liked our service and speed and look forward to assisting you again!
Thanks k so much for your help with my phone. I need my network unlocked though. I wished I had the money
Thank you very much for your feedback, Christal! We are very happy to hear that you liked our service and we look forward to assisting you again!
UnlockBase is the oldest and most renowned mobile device unlocking and information check service since 2004. Unlock your mobile device with us today!
Thank you very much for your feedback, Mercedes! We are very happy to hear that you liked our service and look forward to assisting you again!