• UnlockBase

UnlockBase

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Overview

UnlockBase has a rating of 4.1 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UnlockBase most frequently mention customer service. UnlockBase ranks 7th among Unlocked Phones sites.

  • Service
    85
  • Value
    86
  • Shipping
    65
  • Returns
    55
  • Quality
    83

This company responds to reviews on average within 4 hours

Positive reviews (last 12 months): 91.7%
Positive
11
Neutral
0
Negative
1
7
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How would you rate UnlockBase?
Top Positive Review

“Best Iphone unlocking service”

Tharunsriram K.
7/3/24

Best iphone Unlocking service i have ever used, good service i have in the times, Best iphone Unlocking service i have ever used, good service i have in the times

Top Critical Review

“Do not use this service period!”

Ray F.
8/2/22

This business is a real scam! They pretend that they are professionals, the reality they are NOT. I am senior data scientist with Google for 15years now, so please let others know about this business. I thought that you are professionals Now after 5days of waiting I definitely conclude that you are not professionals! Please do a refund right away. Ray I am one of the founders of e-commerce! On Sun, Jul 31,2022, 6:13 PM Unlockbase - Customer Support <*******@unlockbase.com> wrote: Hi, We are sorry for the waiting time! This IMEI is currently still in process with the Samsung supplier as they are working unstable which slows down processing for all unlocking vendors including us right now and we expect this to be cleared shortly. If you cannot wait further please let us know and we will cancel/refund your order. Thank you for your patience! **** Please keep all prior email communication when replying **** Ulrik Bengtsson - Customer Service Agent www.unlockbase.com Customer Support available 24/7

Reviews (112)

Rating

Timeframe

Other

Thumbnail of user mercedesr73
Texas
1 review
0 helpful votes
  • Send Message
April 19th, 2022

They'll help you, if you pay what they want but it's better than having to wait all that time for it's original carrier to unlock it! Would highly recommend this!

Tip for consumers:
The difference prices

Products used:
Unlock my phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Mercedes! We are very happy to hear that you liked our service and look forward to assisting you again!

Thumbnail of user jenniferk1924
Kentucky
1 review
0 helpful votes
  • Send Message
July 14th, 2022

Loved that it was $12 and very easy. Just wish there wasn't 24 hr wait time but well worth it! Unfortunately I broke phone right after it got unlocked so didn't get to use it

Products used:
Phone unlock code

Value
Shipping
Thumbnail of user antonic2
Jamaica
1 review
0 helpful votes
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September 8th, 2022

UB service is very good and very efficient... they required a max of 5 days and only took 1 day and few hours to provide the unlock for my Moto G Stylus 5g 2021

Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Antoni! We are very happy to hear that you liked our service and look forward to assisting you again!

Thumbnail of user matthewd867
Maryland
1 review
0 helpful votes
  • Send Message
March 9th, 2022
Verified purchase

These guys at UNLOCKBASE are the best at factory unlocking smart phone in the world…At firstI thought it couldn't be done but these good sons proved me wrong…If you believe that it can't be done then contact them first…They will answer your questions very quick…Don't think twice just do it and you won't regret it…Thanks a million UNLOCKBASE!

Tip for consumers:
That they are the best unlock service.

Products used:
iPhone factory unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Matthew! We are very happy to hear that everything worked out to your full satisfaction and hope you enjoy the carrier freedom with your unlocked iPhone Xr!

Thumbnail of user jaleesag6
New York
1 review
0 helpful votes
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December 18th, 2022

You need something quick and easy and reasonable for payment this is the place not a scam at all I'm using my unlock iPhone 13 as we speak I love this site

Tip for consumers:
Don’t hesitate

Products used:
All honestly

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Jaleesa! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

Thumbnail of user edp375
GB
1 review
0 helpful votes
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January 6th, 2023

I struggled through the networks call centre robots to no avail until i used unlock base to network unlock my phone quickly, efficiently and securely.

Thanks guys

Products used:
Network unlocking

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Ed! We are very happy to hear that we could be of help and that everything worked out as expected. Thank you again!

Thumbnail of user raphaeld11
Canada
5 reviews
7 helpful votes
  • Send Message
January 28th, 2016

It started by asking why a certain link on there webpage was not working and they replied whit instructions on how to unlock phones... Euuhhh What!? Then e-mailed to John (ceo) and ask the same question and anwserd the same but finally he sent an other e-mail saying that it's fix. Now im having problem s whit orders that are not deliverd on time exp: 1to3 days for certaine unlock but i waited 2 weeks and still not receive it but instead got my account canceled and never got the dam code that me and my client waited for. When i ask for when i will be getting my code he replied in the first mail that he ask for to cancel the order to his supplier instead of getting information or to give hes supplier a reminder. Total wast of your time this onprofessioneel website. Seriously Not good at all

Value
Thumbnail of user anonymousk1076
Florida
1 review
1 helpful vote
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November 20th, 2021

Trash company created by a scammer/hacker to get your personal information such a shame, you look for a affordable way to get your phone unlocked yet All you do is run into scammers/hackers

Tip for consumers:
Stay away from this site

Products used:
Nothing

Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you for your feedback! We are very sorry to hear about your concern but we actually do not collect any personal information throughout whole the order process. The only information we need from you to process your order are the IMEI of the device you want to unlock and an email address to send the unlocking results to. Payments are processed externally by PayPal and Stripe and therefore are subject to their strict data protection and privacy policies.

Please reach out directly to ceo@unlockbase.com and we will be happy to clarify any further questions you may have and proceed with unlocking your device!

Thumbnail of user prinzdjix
Philippines
1 review
0 helpful votes
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December 20th, 2023

At first I doubt, but now my iphone 7 plus is now unlocked. Thank you so much Unlockbase! Great service

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Prince! We are very happy to hear that you liked our service and we look forward to assisting you again!

Thumbnail of user norris69.en
Colorado
2 reviews
0 helpful votes
  • Send Message
May 30th, 2023

Just for checking the device information, it was accurate and it did exactly what SimUnlock stated it would do. The User Interface was easy to use as well.

Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Eric! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!

Thumbnail of user ericf1190
North Carolina
1 review
0 helpful votes
  • Send Message
October 13th, 2022

You guys are my lifesavers after failing to get done by another company UnlockBase did. I will recommend you to anyone you need your services. You guys are the best!

Products used:
Cell phone unlocking

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Eric! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked device!

Thumbnail of user famousmusiccorp
California
1 review
0 helpful votes
  • Send Message
November 6th, 2023

No response to email, no unlock as promised within their time-frame. Wish I'd read the truth about these scammers. Do yourself a favor, DON'T.

Tip for consumers:
All of their service is TRASH

Products used:
All of their service is TRASH

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback! We are very sorry to hear about the issue with your order. Please contact our Support Team at info@unlockbase.com or directly our CEO (Sam) at ceo@unlockbase.com with your Order # so we can check what went wrong and have this resolved asap. Thank you!

Thumbnail of user fattys
Texas
1 review
5 helpful votes
  • Send Message
June 1st, 2018

First, on their website they mention they unlock all kinds of phones, my phone was on their list. I made the transaction and was happy to receive the unlock code promptly. I tried that code they gave me several times with faliures, thinking I put the wrong consequence, but NO it kept on telling me unlock unsuccessful! I ask them q\a question, they answer with a different answer far away from the question you ask! They make you feel like you and them dont speak the same language! WHY YOU MENTION YOU CAN UNLOCK A LIST OF THE PHONES AND IT DOESNT WORK! You can mention you CAN not you WILL!

Thumbnail of user markom72
California
1 review
0 helpful votes
  • Send Message
December 1st, 2023

Tnx a lot so helpful. Would recommend to everyone. All done so fast they unlocked my phone in 24 hours!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Marko! We are very happy to hear that you liked our service and we look forward to assisting you again!

Thumbnail of user mohameds242
Egypt
1 review
0 helpful votes
  • Send Message
December 24th, 2021

Fast and accurate, just took 2 min to check for my iphone data, satisfied, thanks
Will unloch with you again for sure

Products used:
iPhone GSX Network Check report.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Mohamed! We are very happy to hear about your satisfaction with our service and speed and look forward to assisting you again!

Thumbnail of user jackb382
Florida
1 review
5 helpful votes
  • Send Message
February 15th, 2019

I think most of their reviews may be false or mis-leading.
I had 2 phones they could not unlock... Pass on them

Thumbnail of user jacobt330
Ohio
1 review
0 helpful votes
  • Send Message
August 3rd, 2022

Quick legit easy and plain out and simple as could be. I'd recommended this to a few people of my friends

Tip for consumers:
Why so many questions

Products used:
Electric

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisd2157
Missouri
1 review
0 helpful votes
  • Send Message
May 26th, 2023

Just wish it was a little cheaper but other than that it's pretty great and I would be back in a heartbeat I'm telling all my friends and family

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Chris! We are very happy to hear that you liked our service and we look forward to assisting you again!

Thumbnail of user aaronp439
Illinois
1 review
0 helpful votes
  • Send Message
March 27th, 2022

I am happily satisfied with Unlockbase. The service was fast accurate and extremely helpful. The price is affordable. Awesome Job!

Products used:
Unlockbase

Service
Value
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Aaron! We are very happy to hear about your satisfaction with our service and pricing and look forward to assisting you again!

Thumbnail of user everalwallace07
Jamaica
1 review
0 helpful votes
  • Send Message
December 21st, 2023

I am very impressed with the speed of your processing. The results are all satisfactory and I appreciate your service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Everal! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!

Thumbnail of user wendys263
West Virginia
1 review
8 helpful votes
  • Send Message
February 8th, 2019

Before posting this review I went back and reviewed the company's website and T&C's to make sure I didn't miss anything but no, this is a scam and a lie. I don't know how they have positive reviews, I can only assume most of them are fake. First you check the compatibility of your phone and they let you know if they can unlock it - mine is an iPhone XS and said no problem. Then you pay a fee - $29.99 in my case. You receive an email saying your phone will be unlocked in a few days. Way down in the fine print of the T&Cs it says that "if the unlock is temporarily unavailable you may be charged more than the flat fee" what does that even mean? How can something be temporarily unavailable in this case? So a few days later I received an email saying that my phone was unlocked, but in order for it to stay unlocked, I need to pay them over $100 or my phone would be relocked in 14 days. Even weirder is everything was initially priced in dollars, but since then it's been priced in British pounds. Oh and you get no refund for your "pre-payment" so that's just lost money. It's cheaper to just go to your network provider to unlock it. And now I wonder what they're going to do with my information that I stupidly provided to them. Looking back it had scam written all over it, I guess I've learned my lesson. Obviously I will not be paying their ransom money and will go directly to my network provider and hope my identity hasn't been stolen. I'll also be reporting them to the BBB and reporting fraud on my credit card so they can't charge me more. Please, please do your research before you give these scammers any money.

Thumbnail of user albertoa150
California
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

They Are very professional and work fast
I could get my code and unlock my Samsung A12.
Highly recommend

Tip for consumers:
They have different ways to pay

I recommend to use Gpay or PayPal

Products used:
Unlock code for Samsung A12

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Alberto! We are very happy to hear that you liked our service and look forward to assisting you again!

Thumbnail of user joaocarlosf
Germany
2 reviews
0 helpful votes
  • Send Message
November 27th, 2021

These Guys have helped us with unlocking the Galaxy S20. Thank you very much! We got the service delivered in the same Day. It was very fast

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, João! We are very happy to hear about your satisfaction with our service and hope you enjoy the carrier freedom with your unlocked Samsung Galaxy S20!

Thumbnail of user hectoro53
Paraguay
1 review
0 helpful votes
  • Send Message
March 1st, 2022

I got the reply with the code in less than 12 hours. Also it was cheaper than other sites! 10/10 would recommend.

Products used:
Carries unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Hector! We are very happy to hear that you liked our service and speed and look forward to assisting you again!

Thumbnail of user christalwinters2
Mississippi
1 review
0 helpful votes
  • Send Message
November 14th, 2023

Thanks k so much for your help with my phone. I need my network unlocked though. I wished I had the money

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Christal! We are very happy to hear that you liked our service and we look forward to assisting you again!

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From the business

UnlockBase is the oldest and most renowned mobile device unlocking and information check service since 2004. Unlock your mobile device with us today!

Company Representative

Thumbnail of user anatolyb1
Sam G.
Typically responds within 4 hours

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