• UnlockBase

UnlockBase

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Overview

UnlockBase has a rating of 4.1 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UnlockBase most frequently mention customer service. UnlockBase ranks 7th among Unlocked Phones sites.

  • Service
    85
  • Value
    86
  • Shipping
    65
  • Returns
    55
  • Quality
    83

This company responds to reviews on average within 4 hours

Positive reviews (last 12 months): 91.7%
Positive
11
Neutral
0
Negative
1
7
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How would you rate UnlockBase?
Top Positive Review

“Best Iphone unlocking service”

Tharunsriram K.
7/3/24

Best iphone Unlocking service i have ever used, good service i have in the times, Best iphone Unlocking service i have ever used, good service i have in the times

Top Critical Review

“Do not use this service period!”

Ray F.
8/2/22

This business is a real scam! They pretend that they are professionals, the reality they are NOT. I am senior data scientist with Google for 15years now, so please let others know about this business. I thought that you are professionals Now after 5days of waiting I definitely conclude that you are not professionals! Please do a refund right away. Ray I am one of the founders of e-commerce! On Sun, Jul 31,2022, 6:13 PM Unlockbase - Customer Support <*******@unlockbase.com> wrote: Hi, We are sorry for the waiting time! This IMEI is currently still in process with the Samsung supplier as they are working unstable which slows down processing for all unlocking vendors including us right now and we expect this to be cleared shortly. If you cannot wait further please let us know and we will cancel/refund your order. Thank you for your patience! **** Please keep all prior email communication when replying **** Ulrik Bengtsson - Customer Service Agent www.unlockbase.com Customer Support available 24/7

Reviews (112)

Rating

Timeframe

Other

Thumbnail of user nibe
AE
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Gave them a clean imei of the device. It's been 7 to 8 days. No status update of the device. I don't know which people are saying that they respond promptly. But I am disappointed. I ordered through the website after seeing the reviews. Now those reviews seem very biased.

Tip for consumers:
I haven’t experienced as other customers. Unlock not provided yet so far

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Value
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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback! We are very sorry to hear about the issue with your order. Please contact us directly at info@unlockbase.com with your Order # so we can check what went wrong and have this resolved asap. Thank you!

Thumbnail of user lenourym
New Caledonia
1 review
3 helpful votes
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February 15th, 2019

They cheated me 3 times! Attention are always iphoneimei.net (which was banned by trustpilot because they were charged to have 5 stars). Not purchased from this site! They will not give you what they promise!

Thumbnail of user cust1
Arizona
1 review
0 helpful votes
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February 24th, 2022

So I tried to get a phone unlocked that I bought off of offer up. Went to unlockbase and paid for services before looking up. After I seen people had problems I got worried but stuck with them. It took couple weeks of waiting to see if they were able to unlock my device. It was with tracfone so it took a while. They couldn't and they gave me a refund. What an amazing service. Just be patient and let them do their thing. If you can't wait, ask for a refund.

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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback! We are very happy to hear about your satisfaction with our service despite the temporary Tracfone supplier issues. We are doing our best to have this resolved as quickly as technically possible and will be happy to unlock your device at the earliest opportunity!

Thumbnail of user joselynq2
South Carolina
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

After much research, UnlockBase had the best reviews. I was skeptical at first, but it paid off in the end. I got worried when I saw the service was taking longer than advertised, BUT they responded the next day to my email. They offered a full refund AND would continue working on getting the codes if I didn't get them by Monday. With COVID everything seems to be slower so just have patience. UnlockBase won't let you down!

Tip for consumers:
Be patient because it could take longer than their estimated wait time. If you have any questions or concerns, reach out to them.

Products used:
Network unlock

Service
Value
Shipping
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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Joselyn! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

Thumbnail of user terryo123
New Jersey
2 reviews
0 helpful votes
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September 14th, 2022
Verified purchase

Purchased an unlocked phone, when I got it the phone was locked to Xfinity mobile, contacted Xfinity who told me the original owner had to get it unlocked. Previous owner refused to respond to my request for them to unlock the phone, thought I was stuck with a locked phone. Found this site and entered the info, paid and within minutes I had the unlock code. Took 2 tries but the phone is now unlocked.

Tip for consumers:
Fast service

Products used:
Unlock phone

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Terry! We are very happy to hear that we could help where Xfinity was not able or willing to, and we wish you all the best with your unlocked device!

Thumbnail of user miguels275
Texas
2 reviews
0 helpful votes
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June 10th, 2022

UnlockBase came through with unlocking my iPhone from Att. Didn't think it would work since I have never tried an unlocking service online, but UnlockBase really helped me out and really deserves more recognition! Cheers to UnlockBase!

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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Miguel! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

Thumbnail of user amandat953
El Salvador
2 reviews
1 helpful vote
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November 18th, 2023

The service was great, the steps where clear and checking out the reviews gave me some peace of mind before submitting my payment. It was a little worrisome to be holding for about a day and a half before getting the code, but that was still well beyond the 72 hour expectation. The prrocess was straigtforward and inspired confidence, specially since I'm using it from outside any major city. Give it a shot!

Tip for consumers:
Great seemless process

Products used:
Phone unlock codes

Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Amanda! We are very happy to hear that everything worked out as expected and we hope you enjoy the carrier freedom with your unlocked device!

Thumbnail of user joshs764
Virginia
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

They took money off account never unlocked my phone, told me not to be alarmed that they never actually charged my card and not to worry if I don't see my money credited back on my account cause they never actually charged it when my account is still 19$ short of what it was

Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you for your feedback, Josh! As per your request, your order has been canceled/refunded already after 5 business days although the allotted processing time (3-7 business days) had not been exceeded yet. Due to this early cancellation, your funds which were authorized/reserved upon placing your order had not been captured yet by us, so your refund has indeed been issued in form of a reversal (i. E., cancellation of the pending authorization) as stated in the email notification you received. The refund was issued at the time you received the notification and should reflect on your card within 1-3 days, depending on the speed of your bank. We are sorry for any confusion caused and we will be happy to provide you with a special discount for unlocking your next device with us. Thank you!

Thumbnail of user jurneesimone28
Florida
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

I am very satisfied with the services received from unlockbase. The price was affordable, the website was easy to maneuver and I was able to quickly and easily make a transaction. Once the payment was made I almost immediately received a thank you email confirming that my order was being processed. Less than 24 hours later I received another email with a working unlock code.
Everything works and I am a happy customer.

Tip for consumers:
Cell phone Network unlocking service

Service
Value
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback! We are very happy to hear that everything worked out as expected and we hope you enjoy the carrier freedom with your unlocked Samsung Galaxy S21 Ultra 5G!

Thumbnail of user chrish3043
Maryland
1 review
0 helpful votes
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October 24th, 2022

The whole experience is easy from the quick and easy payment along with several payment options. The order is always delivered fast and when they say it will be. They even give you step by step instructions for your specific device. It couldn't be easier than with UnlockBase.com A+++++

Tip for consumers:
They walk you through every step of the process it's super easy.

Products used:
Unlock code

Service
Value
Shipping
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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Chris! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked device!

Thumbnail of user tobyf12
Philippines
1 review
0 helpful votes
  • Send Message
August 29th, 2017

My phone is tied to a service provider in the US and I need it unlocked since I need to move overseas. I heard about UnlockBase so I tried it. It was a smooth transaction, got my phone unlocked faster than expected. I really recommend trying this one if you have the same concern.

Thumbnail of user stephanieg1455
Texas
1 review
0 helpful votes
  • Send Message
June 5th, 2022

My husband and I were looking to get out of this contract that we were in that never seemed to get paid off.
We found out about UNLOCKBASE and felt like had struck gold!

It is well worth the small fee that is included to receive the codes. The fee is much, much smaller than having to stay in that contract that you feel glued to, in addition to the purchase of that phone that is outdated after the second week of it coming out.

The process is very easy. You find your phone on their list, send in your info, and in a matter of minutes they send you the code to unlock your phone. Enter the code and VOILA! You're free!
Last but definitely not least, their email system is very quick. They don't make you jump through "hoops" and they respond efficiently.

We've been telling everyone about UNLOCKBASE. They are awesome!
We have nothing to complain about!

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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your detailed feedback, Stephanie! We are very happy to hear about your great service experience with us and look forward to being at your service again with your future devices!

Thumbnail of user brians2837
Missouri
1 review
1 helpful vote
  • Send Message
April 19th, 2022
Verified purchase

The only area for improvement would be in the time it takes to receive the unlock code, but, honestly; it is totally worth the wait. I was HIGHLY Satisfied with the level of service I received. The service worked perfectly. Everything from placing the order, receiving the code, and using it was easy and seamless. I would HIGHLY recommend this service to others.

Service
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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Brian! We are very happy to hear about your great experience with our service. We are constantly working with our suppliers in order to further improve our delivery times and and look forward to assisting you again!

Thumbnail of user kenw522
Florida
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

Amazing service! I tried everything to get the phone unlocked through the provider and couldn't. UnlockBase was able to get it done with no hassle. Will definitely use the service again and recommend it to others!

Tip for consumers:
That this was a legitimate service

Products used:
Phone unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Ken! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

Thumbnail of user mikeg1856
Pennsylvania
1 review
0 helpful votes
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August 16th, 2022

Unlockbase had the competition beat on prices by a minimum of $80 but sometimes as much as $150 maybe $200. When they are offering to do me a service for $20 and everyone else is demanding $80, $150+ well they had my attention. I placed my order. 24 hours later my phone was unlocked and I didnt even need to enter any type of NUK or password or unlock codes. They performed their technological sorcery from a distance and unlocked my phone. They told me it would take 1-5 days and I'd get a code. Classic underpromise over deliver right there and it worked they now have a customer for life.

Tip for consumers:
Nothing really, its straight forward. Apparently they can unlock most devices remotely but if they cannot they will send you an unlock code(classic way of unlocking).

Products used:
The imei cell phone carrier Identifier service and the ATTiPhoneX Unlock Service.

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Mike! We are very happy to hear about your satisfaction with our service and look forward to assisting you again!

Thumbnail of user zeresha
Spain
1 review
0 helpful votes
  • Send Message
June 26th, 2021

I purchased their service to unlock a Tracfone Samsun Galaxy A01 for the most reasonable price out there. The first time it didn't work but they quickly responded with another option and the second time they provided a work around and it did work. Although, after connecting with my new service provider it did make and receive calls, unfortunately even after trouble shooting several times with new provider and UnlockBase, we never got the phone to connect to the internet. UnlockBase actually provided me with more help and support than the phone company. When they got to a point where they were no longer able to help me, even after a successful unlock, since my phone wasn't working properly, and without me even asking, they provided me with a 100% refund. They went above and beyond. I wish it would have worked for both of us but I am very impressed with their customer service and integrity (often hard to find in tech companies). This is my way of saying thank you! Very impressed!

Service
Value
Returns
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Zeresh! We are sorry that we could not resolve the issue with the data connectivity but we are happy to hear that you still had a great overall experience with our service and Customer Support Team and we look forward to assisting you again!

Thumbnail of user jeremiahw71
Florida
1 review
0 helpful votes
  • Send Message
April 21st, 2022

Excellent service they are fast and well priced would recommend to anyone. They do as they advertise there is alot of scamming going on in this industry it is great to have one company out there that lives up to there hype.

Tip for consumers:
Just read it tells you everything you need to do.

Products used:
Imei full look up.

Service
Value
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Jeremiah! We are very happy to hear about your satisfaction with our service and speed and look forward to assisting you again!

Thumbnail of user jayh821
Florida
1 review
0 helpful votes
  • Send Message
December 18th, 2021
Verified purchase

Everything was delivered as advertised.The service was insanely speedy. They even had a countdown timer you an see while you wait. All is in working order. Thanks UB!

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Jay! We are very happy to hear that everything worked out as expected and look forward to assisting you again!

Thumbnail of user parisa27
Michigan
1 review
0 helpful votes
  • Send Message
April 29th, 2022
Verified purchase

After AT&T took $500 out my account but wouldn't activate my service. I contacted unlock base and they got my phone unlocked within three days I was skeptical about using the service because I wasn't sure if The services were real but they are absolutely real and worth it

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Paris! We are very happy to hear that you liked our service and look forward to assisting you again!

Thumbnail of user vincents815
Texas
1 review
1 helpful vote
  • Send Message
October 22nd, 2023
Verified purchase

I was skeptical at first since there are many sites promising that they are able to remove the sim lock of your phone but turns out to be a scam as you can check for tons of Reddit posts. Therefore I was surprised that they were able to unlock my T-Mobile US iPhone 13 with their Pro service tier. Other solutions like R- SIM don't allow to upgrade latest iOS / prevent eSIM / damage your SIM card slot. Even if you remain skeptical you have no risk offer a refund if unlock fails / accept PayPal.

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Value
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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Vincent! We are very happy to hear that everything worked out as expected and we hope you enjoy the carrier freedom with your unlocked iPhone 13!

Thumbnail of user louisepckr
Zambia
1 review
0 helpful votes
  • Send Message
May 9th, 2023

Excellent service with no hidden extra costs, affordable, and very reliable. My iPhone is now unlocked in less than 2days! Thank *******@UnlockBase. I 100% recommend using this service

Service
Value
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Louise! We are very happy to hear about your satisfaction with our service and we look forward to assisting you again!

Thumbnail of user cesrp
California
1 review
1 helpful vote
  • Send Message
May 5th, 2022

Super fast service. Love the communication. Was able to get my at&t phone unlocked in just 2 days and now using it on Verizon, this place is awesome and truly recommended it, thank you for helping!

Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Cesar! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked device!

Thumbnail of user patb733
Jamaica
1 review
1 helpful vote
  • Send Message
July 1st, 2022

Lowest cost and quickest unlocking service with clear and simple steps, almost a fully automatic experience. Very honest providers. I am totally satisfied. Thanks.

Service
Value
Shipping
Quality
Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Pat! We are very happy to hear that you liked our service and look forward to assisting you again!

Thumbnail of user andreag47
Canada
2 reviews
8 helpful votes
  • Send Message
August 14th, 2016

1) They lure you in by saying it's free.

2) You give your email (big mistake) and then they tell you it costs $50 to unlock a phone that is not even worth $10. So you say goodbye

3) They start spamming you NIGHT AND DAY. You hit unsuscribe at the bottom of their spam and nothing happen.

4) You send angry emails and they keep replying with annoying implications that they are a serious business and have done nothing wrong. Sorry, JOHN Co-Founder & Ceo, you are a jerk.

5) Oh, and now they started THREATENING me that if I don't remove this review, they will register an internet domain in my name and post offensive/criminal stuff there. Good riddance to any appearance of respectability!

Thumbnail of user khoaha09
Japan
1 review
0 helpful votes
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May 21st, 2023

I am KHOA From Japan.

My phone was unlocked after 3 days. Before use unlockbase i was trying with some unlock sites but after some days i received my s23 plus can not unlock' mail and refund money for me. I think my device can not unlock and finaly unlockbase tryed. Now my s23 plus AT&T usa is working very fine with any providers in japan.
One more with each my question and mails you are always politery answered.

Thank you very much.

Products used:
Unlock S23+ AT&T USA

Service
Value
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Thumbnail of user anatolyb1
Sam G. – UnlockBase Rep

Thank you very much for your feedback, Le! We are very happy to hear that everything worked out as expected and hope you enjoy the carrier freedom with your unlocked Samsung Galaxy S23+!

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From the business

UnlockBase is the oldest and most renowned mobile device unlocking and information check service since 2004. Unlock your mobile device with us today!

Company Representative

Thumbnail of user anatolyb1
Sam G.
Typically responds within 4 hours

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