UPS

I have never had more issue with packages then with UPS there is always a delay or error with shipping. The website basically doesnt work I always have to call, which can take 10-30 mins, for things that should have been able to do online. Been writing bad reviews whilst waiting 38 mins for costumer service. Absolute dumpster fire. If I had a choice to not use UPS I would.

Our business has used UPS for years, but over the past 7 months they have become so unreliable as to have cost us one of our clients. As a result we're leaving UPS. They charge us for overnight air delivery but do not get the packages to the delivery spot for days (one case weeks); they don't guarantee their services - despite our purchasing insurance on packages; they like to play the blame game with the UPS store while they close their shipping centers intake desks;... Too much for one review. I recommend you use someone else.

I never seen this kind of unawareness.even parcel is delivered at warehouse but they don't have responsibility to deliver it with customer with reasonable time. I was unaware about UpS. I recommended,never post you parcel UPS. All perishable goods are destroyed due to their delay in delivery. Why you are providing such service even if you cant do it with customers needs. It's about 15 days but I didn't get my parcel, I guess everything will be scrap now. I give one star but they even not deserve any star. Please everyone don't destroy your parcel with deliver by UPS. Worst, unfavourable service.

HORRIFYING EXPERIENCE AND CUSTOMER SERVICE. WASTE OF MY TIME. EXPEDITE SHIPPED A PACKAGE AND PAID $50 FOR THESE INCOMPETENT WORKERS TO NOT KNOW HOW TO DO THEIR JOBS. MOST UNORGANIZED COMPANY I DONT KNOW HOW THEY ARE ALLOWED TO OPERATE. AFTER 2 WEEKS OF MY PACKAGE BEING ACCIDENTALLY SENT TO WRONG LOCATIONS, THEY ARE RETURNING IT BACK TO THE SHIPPER. WASTED HOURS OF MY TIME AND AGED 10 YEARS FROM THIS EXPERIENCE.

Did you know that was is in your traking number page is not the realaty? It is automatic!
In my page it should be here today, it came from Sweden to Portugal. I waited 46 minutes for UPS to take my call and they said that it was not in Portugal and did not even arrived Spain...
$#*!i company. Ridiculous and we pay for this kind of mediocre services. No more UPS for me!

This gang of crooks lost my parcel again. Just because I forgot to tell the shipper to NEVER EVER USE ups UNDER ANY CIRCUMSTANCES. And that's it, 10 days of no updates, mumbles "oh we so sorry" over the phone, and absolutely zero help.

Just an yearly reminder to NEVER deal with this pathetic bunch of clowns.

UPS was chosen through the company I ordered some items from.
I had around 35 emails telling me that they were delivering the items each day then to receive another email to say they were rescheduling as they couldn't deliver.
I waited in on those days between the times they said.
No UPS van ever appeared outside.
I also left signs to leave items in a secure place too and also for neighbours to be in and amended this on the UPS website.
I have advised the company that I ordered from to start using another delivery service.

UPS keeps sending our orders to the wrong address in another city 40kms away, thousands of dollars worth of stuff handed to someone else for the last two years and still right now. Multiple complaints and investigations to simply get compensated weeks later without our ordered items. Unbelievably irritating

I had scheduled a package that required a signature to be delivered on 12/28/24, but I knew I wouldn't be home until 12/30/24. I called UPS to explain my situation, and they informed me that if I changed the delivery date to Monday, I would be charged $11 for that change. They also mentioned that I would have three delivery attempts, with 12/30/24 being the final attempt.

On 12/30/24, the UPS App notified me that my package would be delivered between 10:15 AM and 1:15 PM. However, the delivery time was later changed to 9 PM, and despite waiting all day, the package did not arrive. I checked the app around 6 PM and saw that the final delivery attempt was marked as missed at 6 PM. I called UPS to explain that I had been home all day, but only received a call back from a supervisor an hour later, informing me that the driver would return with my package in 29 minutes.

I waited downstairs as instructed by the driver, who later called to say he had to deliver something else before coming to me. I waited until 8:50 PM but received no further communication. The next day, I found out that my package was being returned to the sender, despite UPS never showing up the day before. I made a second complaint, but received no response from UPS.

UPS keeps chaning my address for no reason i called 5 times they said it was fixed it is not they flat out lied.800 number and loco number

I have just had the most horrible delivery experience with this company and I would absolutely tell them that IF THEY HAD A LIVE AGENT ON THEIR CUSTOMER SERVICE TELEPHONE NUMBER OR EMAIL What kind of company doesn't want to hear from its patrons?

I received a delivery confirmation from UPS for a product I bought on TikTok. The problem is that the proof of delivery photo was of the wrong house. I have no idea where this house is. It is not a neighboring house.

When I TRIED to enter a delivery claim, UPS closed it stating that I needed to reach out to Amazon. Amazon? Why? I didn't buy this product from Amazon.

Then, a CS rep called me from a non-working number to again tell me that my claim has been closed. I could not even call them back because the number was non-working.

Then, when I tried to enter another claim, the website said the claim had been closed and to contact Amazon. AND THEN BLOCKED ME FROM SUBMITTING ANOTHER CLAIM.

Because when UPS says your package has been delivered, they don't mean delivered TO YOU. They consider the job done, regardless of where your package ends up.

UPS, your customer service is as bad as your drivers. Lazy, irresponsible and uncaring.

As a small business owner I am shocked at UPS charges. I purchased around 700 dollars worth of items from England and they charged me 800 dollars for duties and taxes. Customer service I thought would be helpful but was useless. As a small business it is already tough to survive but stuff like this can take you down. Horrible. So just a warning do not use UPS when ordering out of country.

1 star is one too many! This is the second time I have used UPS for expedited/overnight service and they have again failed to get it to me on time. First time I paid $130 for next day early morning and it didn't arrive until 2 days later! And to get a refund took months and I had to keep on it with them to actually get the refund. Second time was today, I had an emergency and needed to fix a computer and ordered to have something shipped to me for next day... again paid $60 for it. I got a tracking alert saying it would arrive today at noon. NEVER arrived...just got an email 8pm alerting me that it will now arrive on Monday... 3 days later and AFTER the day I needed it! UPS is doing no favors to themselves or us and their customer service reps SUCK too! If you want your package to get to you onetime and as requested DON'T USE UPS!

I went to the UPS store in Denman Mall here in Vancouver. We've had a federal postal strike in Canada and I really needed to mail off an important document to my Union.

I've bern to this store before for computer, fax and express mail stuff before. I knew they were a bit pricey, but my experience tonight was ridiculous.

There was one guy working and about 8 people wanting service. The store was a mess with boxes littered all across the floor. People couldn't move in there and were bumping into each other. The one worker was over whelmed and kept apologizing. He was very disorganized as we all were waiting to mail off letters and send gifts with their mail service.

I had to grab a pen behind his desk because he was busy helping someone else. I filled out my envelope and when it was my turn he told me I needed to fill out another form…he did this with everyone which I thought was a waste of time when UPS could have had those forms and pens out and excesible for all people to fill out while he was busy with other customers.

Finally, after a 25 min wait I got up to the workers desk again and I asked him how much it would cost to mail off a single page letter locally to my Union her in Vancouver. I aLeo asked him what my options were? He told me there was only one option to send it express and it would cost me $35 plus tax. I was shocked! The woman before sent out a whole box filled with gifts for $75 and she was sending it to a different province, For a one page letter I was expecting $10 maybe $15 it was a single page letter and being delivered locally. There was no way I was paying that! I remember thinking is UPS using the postal strike and Christmas to rip people off?

Also none of their prices weee listed in a price board,

I found the store to be extremely disorganized, short staffed for the Christmas season, unprofessional staff, messy interior, no pens or execible forms to fill out and they wasted my time. I even shared this with the one worker there, but he didn't seem genuinely sincere and he just kept apologizing almost as a way to get ride if me.

Anyways will not be going back….$35 for 1 letter…I can't get over it! What a joke and ripping people off. Very upset!

I ordered a product from ebay to be delivered to me at my place a business, an elementary school. They CLAIMED they attempted the delivery at 5:39 am on Friday morning. Of course we were closed. Per the tracking, the next delivery is scheduled for Saturday, and the school is closed. I called the UPS customer service because trying to change a receiving address on their website is one big ball of confusion and was told that it could only be done by the seller. What I really wanted to do was just to pick it up at the nearby UPS location. No kidding. So, I asked the agent if the package could be delivered on the following Monday, not Saturday because we are closed and she stated again it would have to be done from the shipper's end. I asked her how many delivery attempts do I get and she said three. The kicker was when she told me UPS doesn't deliver packages at 5:39 a.m which means no delivery attempt was made. Lastly I asked her to at least change the time on Monday to be after 8 a.m. She said she would NOTE it. If it gets done that will be the only plus from UPS.

UPS DESERVES NO RATING AT ALL! MY PACKAGE SHOULD HAVE BEEN DELIVERED TO NEW JERSEY SINCE THE 13TH OF NOVEMBER 2024. TODAY IS THE 6TH OF JANUARY 2025. I AM RUNNING FROM PILLAR TO POST WITHOUT ANY LUCK. I OPENED AN INVESTIGATION ON THE 24TH OF DECEMBER. THE INVESTIGATION WAS CLOSED TODAY THE 6TH OF JANUARY WITH NO DELIVERY OF MY PACAKGE. MY PACKAGE WAS DELIVERED TO THE UPS MAILROOM IN LOUISVILLE, KY AND THEY CLOSED THE INVESTIGATION. I HAVE MADE NUMEROUS CALLS TO UPS AND SPOKEN WITH A MULTIPLE CUSTOMER AGENTS WITH EACH PERSON GIVING A DIFFERENT STORY. I JUST NEED MY PACKAGE. THERE WERE 2 PACKAGES. 1 WAS DELIVERED AND THE OTHER ONE IS IN UPS MAILROOM IN KY FOR NO REASON!

If there is NEGATIVE STAR option, I would give NEGATIVE 5 stars. I ordered skin product from UK $376 CAD, UPS charged me $126 for broker fee. Btw I ordered before from same company, I only paid about $50 duty or less. More frustrating thing is delivery man left a note on my door with French. I could guess, I have to pay $126 on online if I want to my package. I called CS let them explain about $126. The associate said it's just what UPS do. I said I only paid with Canada Post $50 or less (can't clearly remember but I'm sure it was around $30) I kept asking why I have to pay $126 for $376 order? He passed me to their accounting department, the answer was same. Every company are different that only the guy could say. I said but why I have to pay $126? So on. After my steam is down, I didn't want other headache rise so I decided to pay it. Went to their website as they said, Went through all the process but the blue bottom didn't work to pay. It already took many hours while it was nice day out on my day off to enjoy outdoor. They said delivery man can bring the machine.On the note, he will be come 10:30- 2:30and it was already 4:30 and their excuses was he was already came once. Which is not true. It's like what is this? You got me so you charge me huge amount money and then making mistake triple... Worst experience. I never going to deal with UPS again and I don't want purchase from who's using UPS. Every time, something like this happens and just ruin my day and took a lot of money from me like thief.

Worst experience today with an aggressive delivery guy. He was full of hate and not happy to do his job. Didn't even bother ringing or answering a question. Parcel 1Z6W845R*******515

Do not deliver on time
Deny claims
Do not call back
Do not follow up cases
Do not follow up complaints
Would not recommend or use again
If I could rate 0 I would
Big company - would expect more - do better
Staff are trained to say "have a nice day" and that's it