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UrthBox has a rating of 2.9 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UrthBox most frequently mention customer service, credit card, and month subscription problems. UrthBox ranks 6th among Meal Delivery sites.
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I don't understand why some people call this a scam! I've had great customer service experiences, very personable. I ordered this as a gift for my friend after her surgery and called to cancel it afterward. They did it right away with no pushy sales tactics, just wished her a speedy recovery. For those complaining about being charged again.
Don't use Urthbox. I placed an order in the evening, realized in the am that my computer had auto inputted my previous address. I called Urthbox the next morning, but they don't open til 9am!, so I sent a chat message to have them cancel the order and the message replied they would get back to me - right! Over the weekend (they are closed) I checked Saturday and Sunday and my order was unfulfilled. Got to work Monday morning and I checked and the order said filled. I had to wait for them to open zzzzz... leave my work to call them again. They said too late, we never got your message and too late. Sa basically I spend $60 on my first box, sent to my previous address, and was told even if they reject the order, Urthbox says they cannot accept the food back. I get it, but please all of this happened because you have banker hours and your employees are not checking chat messages. I promise I am letting everyone know about why NOT to use Urthbox and that is going to cost them more than $60. I recommend Imperfect Foods. We have a good few years with them before we moved. I was just going to try something different, but guess I'll head back to Imperfect Foods! BOO Urthbox!
Received 7 items in my first box and 4 of the items expire within 30 days of the shipment. I would never order again.
We found Urth unreliable: Not concerned w. Fulfilling cust. Orders.
Our experience maybe fraudulent.
Tip for consumers:
Don’t order Quinta’s on Urth: We will not fulfill your order until Urth properly addresses our commercial issues: Unreliable vendor.
Shop direct at current-specialties.com/shop.
If I could put no stars I would.
1-I am now working with my credit card company to get the refund UrthBox claimed they would give me, I will be reporting their fraud to the Canadian Better business Bureau as well as the FDA in the United States. I have been waiting 2 months for my refund. No product. No refund.
2-Boxes arrive 1.5 months late. I assumed the boxes that arrived between the 16-22nd of each month were the box for that month and not the previous. This causes confusion when a person wants to cancel an automatic renewal. My "June" box arrived on July 22nd, my "July" box arrived on August 16th.
3-An automatic renewal for a 3 month subscription showed up on my credit card before I had received my second box of the first subscription. This happened because they send out the boxes late. I was not expecting the automatic renewal to happen so fast!
4- I called to stop the subscription renewal and was told that they were following their own automatic renewal policy of renewing if I hadn't canceled 30 days before the last box on August 1st for the September box. By then I had just received the second box and the third box hadn't even been shipped yet! Yet somehow they were able to charge me for boxes 4-6. Fine. My mistake for not noticing that the boxes arriving were a month and a half late.
5-I agreed to buy the first of the three boxes on the automatic renewal because this was their policy but I HAD TO READ THEM WORD FOR WORD THEIR OWN POLICY TWICE from their website before they would agree to refund me for the two months (boxes 5 and 6).
6-I received an email stating that I would see the refund on my credit card in the next 5 business days. No payment was received.
7-I contacted them again to let them know that I had not yet received the payment. Again they said that I would receive the payment with in 72hrs. The payment never came.
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Healthy subscription snack box service of Non-GMO and Organic foods, beverages and snacks delivered to your home or office monthly. Give as a gift or select from Classic, Gluten-Free, Vegan and Diet box options with free shipping to the U.S.> <me...
