UrthBox

Purchased a subscription for my daughter who has celiac disease for Christmas. Annoying they make the recipient provide a credit card even when redeeming a gift. The worst though is sending her a gluten free box containing wheat in 2 products. Then arguing about it when brought to their attention. Avoid this company at all costs!

Ordered on a friend's recommendation and now a regular customer. Recommend.

Was really excited to get this as a gift, until I got the first box. There were multiple expired items and some expire in a couple of weeks.
On top of that half the box was candy with no nutritional value. One "snack" was a box of bouillon cubes and another two were sprinkles for ice cream. Someone needs to define the word snack to this company. Canceling the subscription immediately!

I often take this set. Thank you for such a great product!

If anyone is open to testifying about their experience, please reach out to me. I am building a case against this company. Attached is a receipt that I never received until I asked for them earlier this week. (There are more). Also, the products were not delivered to my doorstep, they were delivered to a parcel locker and I never received tracking info or a receipt so I had no idea of knowing where my product was or that it even exists. They are unwilling to cooperate and give very thin excuses. Their strategy is to make the refund process take too much time and feel impossible so that you give up. But the fact is I am now out hundreds of dollars and never received the product once. A judge needs to get involved. I appreciate anyone stepping up to get involved and help.

Same list of comments and complaints for years! Excuses / delays blamed on covid! Do what I did- report them to The Better Business Bureau! I got a full refund within a week! They need to be shut down! In the words of "fake" Eric customer service- "hang tight"—

I had urthbox for a quite some time before I realized it was kind of just dog water. 1/2 the items were always either not useful or not good. The rest were usually just ok with the rare gem every few boxes. I tried another sub box and the difference was so staggering I immediately tried to cancel, which didnt work. There's no way to do it on their website, which is definitely intentional. I tried to submit a ticket asking to cancel but got nothing back. Next payment cycle I got charged and emailed customer support. Not only did they have no record of the ticket, they claimed it was impossible to even partially refund me, which I don't believe. How can it be that hard to NOT send a box or two with a month of warning?

Although I enjoyed the boxes, Urthbox renewed my subscription without notifying me in any way. When I called them, they were unwilling to work with me or cancel my subscription. I strongly advise buying from a competitor that takes care of their customers.

I had placed a 3 month subscription. The first box was heavily delayed by over two weeks, only shipping AFTER I contacted customer service as to the whereabouts of the box. The other two boxes that were supposed to come the past two months never came. I have contacted customer service requesting a full refund. Do NOT waste your money!

I intended to order a snack box for my granddaughter at camp one time only and discovered I was being billed monthly for a repeating order! To make it automatically repeating without me expressing requesting that or clearly offering an opt- out is a scam

Don't even think of ordering anything from this company. They are 100% scammers. I ordered my box that someone gifted to me in November. It is now almost April. They have an excuse for everything. Such BS. STAY AWAY! And check your credit card statement - have your credit card cancel any payments to them.

It seems like "Eric" is everyone's customer support person. So assuming he actually doesn't exist and is being fueled by a bunch of thieves behind the scenes at this company. Despicable... STAY AWAY!

Received a gift certificate for the site and used.

Low and behold - just was charged for another six months and company will not cancel until another six months of delivery occurs. Company rep says it is their policy.

Feel deceived and disappointed as I do not want product being shipped.

Purchased my original "subscription" in October as a birthday present for my sister (birthday is November 9). By December it had not arrived and so I emailed to inquire about the tracking information. Was told I did not buy a subscription, but instead bought a "gift certificate". Had to use said "certificate" and pay extra for shipping. Did that in December. Was then told shipments ship on the 15th of every month. But that mine would be shipped in january. January 25th rolls around and still nothing so I emailed again asking for tracking info. Was told then that this shipment is going to ship next week. I am so fed up I asked for a cancellation and refund. Was told no because I have to cancel within 24 hours. Asked for them to change the subscription from 6 months to 1. They said they can't because I used a gift certificate (which I was forced to buy and use instead of just purchasing a subscription). Complete and utter scam. Probably won't receive any boxes. Buyer beware!

So, I got one each for my son and daughter in law for Christmas this year. Ordered in November and accidentally did a gift card on one. It took forever to get the order to go through. My son received his gift January 2nd. My daughter in law February 1st as I had to redeem the gift card in December. In communicating with them everything is a "can response". I asked for tracking numbers on shipments which I never got in January.
The boxes are filled with interesting snacks and my kids like what they have received thus far but it sure would be nice to know when they are coming.

Would give 0 stars if possible. The gluten free states 100% gluten free, but that's actually not the case. I have received products that actually say "may contain wheat, or gluten" on the package. That's not 100% gf y'all.

This company is absolutely not worth your money. They do not ship your product until 1.5-2 months after you make the purchase.

I never received any tracking information for my package and had to constantly call/email customer service. It is hard to get through to customer service so you're forced to write an email. They refuse to call you and speak to you on the phone. This company is an absolute joke and I wish I could take back my purchase.

I purchased this as a gift for my father and was extremely disappointed that it took 2 months to arrive. My father forgot he was even getting a present.

This then auto-renewed on my credit card, which I had no idea was happening as that is not listed ANYWHERE on their website when you purchase this as a gift. I am beyond frustrated and will never purchase from them again.

This place is absolutely the worst experience I have ever had with any company. I ordered a ONE time mini vegan box at the beginning of February and did not receive my package for 2 months. Also they overdrafted my bank account for a whole other box that I never gave any authorization for. I have emailed the support team multiple times and have gotten no where, they are rude to me and have done nothing to try and resolve my situation. I never gave them permission to charge my account of anything. I do not recommend at all, they steal your money and scam you. Also was not at all satisfied with the box when it came.

Everytime a box comes, it always has some of the same products as previously sent. Only 20% of the items in the box are good, some taste horrible. I also received 2 hand sanitizers in the box which spilled all over the box! I thought they only send you food product samples. I have expressed this to Eric (at customer service), but they will not refund my order for the remaining of my subscription upon cancelling the service. Needless to say, I will not be subscribing to their service again :(

If you've waited until after 24 hours to cancel your order, like most people after a month of waiting for their FIRST box to arrive, then you're stuck with the full subscription which you paid for. It costs $600 to order the cheapest version, 12 months with the most amount of treats, but if you want to cancel after 24 hours of ordering, you can't. You're better off canceling through your bank than through the company.

I ordered the $80ish gift certificate for my parent. The urthbox website sent her the gift certificate code to use, but then still charged her- she had to put her credit card info in in order to proceed (why she put her credit card info in, I don't know lol). So not only did they get my money but they got hers as well. This is one big scam. You can not contact anyone from the site. DO NOT buy from urthbox.
We plan to refute the charges on our cards.

Agree with the negative reviews of Urthbox. I have yet to receive my September box and I ordered it on August 16th. Eric in customer service has blamed it on Covid protocols and said the order had been processed and would send a tracking number. There is NO tracking number because they haven't shipped the product. When I said I wanted an refund, they are deducting $40 off the 6 month subscription! They do not answer the customer service line and they do not respond when you leave a message. Absolutely horrible experience and now I am out $165.

I opted for the "healthy"/"diet" version of the box with a gift certificate from my daughter last Christmas. The first box did not come until mid-February. I can honestly say I did not even LIKE anything in ANY of the boxes. The taste was not palatable or appealing in any way. It became a joke each month and then it got auto-renewed after the initial 6 month gift ran out. I promptly cancelled the 6 month renewal and got 5 months credit back. Not a good practice to auto-renew. Customer servcies responsed promptly.

They have extremely poor customer service. They have a auto mated message system, you can never get to a representative if you try calling them every day of the week. They charge you without letting you know. Overall poor customer satisfaction