UrthBox

This website is a scam. Theres only 1 person that runs it and they autorenew your subscription without telling you and force you into a 1 year contract. They make up a lot of excuses for their bad business pratices. Take a look and decide for yourself.

https://www.bbb.org/us/ca/san-francisco/profile/internet-service/urthbox-1116-*******

https://www.ftc.gov/legal-library/browse/cases-proceedings/172-3028-urthbox-inc-matter

Dont make the same mistake I did of giving your credit card details to this money thieving company.

Disappointed. I gave one star for the concept and an extra star for the food, which I hope is edible but not sure because it was a subscription for a holiday gift. Small box for 3 months. It took 2 months after holiday for 1st box to arrive, which is not great but I was patient. Auto-renewal billed to my credit card, and then told "it's too late to cancel" is the great disappointment. Auto-renewal in general is unethical, especially not honoring customer cancellation requests for arbitrary reason, ESPECIALLY during COVID when people's finances are so fragile. Even essential services like my car insurance isn't auto renewed.

I very like it! MANY interesting and useful snacks.

I ordered 3 months of the Keto box. I wish I had started with one. More than half the items in the box are not Keto or low carb friendly so I couldn't even eat them. Waste of money. When I emailed Urthbox to cancel I explained that many items in their the Keto box were not low carb they did not respond to that and just canceled my subscription.

In my opinion, this is the worst company I have encountered and had to deal with in my 24 years of living. I purchased a 6-month subscription through Groupon (this is where many UrthBox horror stories begin) and received multiple boxes with damaged products, including one in which the drink had leaked onto the contents. I did not pursue replacement boxes due to the fact my subscription would be ending eventually... boy was I wrong! Of course, I was later charged the full price ($125) for another 6-month subscription in late 2015/early 2016 without my approval. I argued with them over email and disputed the charges with my bank. My bank decided to credit the amount back to me and I eventually won the dispute. However, it must be clear that UrthBox did NOT refund me and blatantly refused to. They denied any record of my calls to customer service (which I did place many times). I have concluded that it is safe to say that the very late arrival of these monthly boxes (and damaged boxes) are the least of your worries when it comes to this company. Years later, I still remember the stress that UrthBox put me through.

I ordered a gift certificate for a friend who had surgery, she ordered a large Urthbox and still has not received it. Multiple attempts have been made to contact the company but they do not respond.

They sneakily auto subscribe you and send an email subscription notice AFTER they charge you only to tell you that you need to cancel BEFORE they sent the email and there is no cancel button on the account settings. They care more about scamming people out the money than getting real customers, notice they have an F from the Better Business Bureau. Also, THE PRODUCTS SUCK and went into the garbage can every time!

A good idea in theory, but not in practice. I ordered the gluten free box subscription, and half the items were labeled "processed in a facility that also processes wheat, etc." That is NOT gluten-free! After going round and round with them, I was finally able to cancel my subscription. When I outed them on social media, named their owner (Behnam Behrouzi) and mentioned his other failed businesses and general lack of ethics, they flat out THREATENED ME.

I received a 6 month subscription as a gift and a few red flags went up when I went to "cash it in" because on the site you are forced to also give your credit card info. I didn't want to but it wouldn't allow me to use the pre-paid gift card if I didn't. Once the 6-month gift expired I was still receiving boxes and didn't know why - UNTIL I looked back at my credit card statements and found that the company, WITHOUT MY PERMISSION, went ahead and charged me $161.94 for ANOTHER 6 months of snacks. I'm trying to get a full refund and may never see all of it (they've offered a partial refund) but I can at least warn others. This company is not worth it and they are taking advantage of people. They have lots of complaints on them and the San Francisco branch has an F rating from the BBB.

These boxes are expensive for what you get and the customer service is terrible. I was unsatisfied with a box I received and the customer service was horrible. All they would do for me was "allow" me not to pay for and receive 3 out of the 6 boxes I had left in my subscription. I still need to pay for 3 more. I didn't get any compensation for the product I was unsatisfied with. They automatically re-subscribe you without warning and then will not, under any circumstances, offer a refund or get out of a subscription you didn't mean to sign-up for (or rather that you forgot to cancel). It's shady business practices and this company should be avoided.
Also, the products they give you just aren't great. In my most recent box almost all the products were repeats. I got two 5 Hour Energy shots (not really a vegan snack...) and caffeinated mints (again, not a vegan snack). Last year I received Ginger Chews so many times in a row I think I have 5 bags sitting in my pantry- more ginger chews than I will probably ever consume. I paid around $30 for the box and there's about $5 worth of product I'll actually consume.

I received a three month gift certificate from my son. I got the vegan boxes.

The first months box was exciting and fun. I love to try new things. Over the months, the quality and usefulness of the food varied. On while I would say while the food likely wasn't worth the purchase price, it was a nice way to give a thoughtful gift to someone like me.

What happened next though is NOT cool. My son bought a three month gift. At the end of the three months, they charged him again for another three months for me! Boxes kept coming and I wasn't particularly paying attention to the three months being up, I mostly just noticed I was accumulating a back up of weird food I wouldn't get to (like two pouches of sugar free brownie mix and a lot of lollipops).

Come to find out that even when you buy a three month gift for someone and pay in advance, there is fine print that they will charge you all over again for the three months. That is not honest, it is deliberately deceptive to see what they can get away with.

I do not recommend.

I used a gift card for a 3-month subscription. I was then charged for another 3-month subscription as they required my credit card to use the gift card. Lizel in customer service refused to refund me. Even though, per Lizel in customer service, there were options to cancel, I was not aware. The checkout site interface is not user friendly. I couldn't even use my original gift card without contacting customer support. Also, the snacks were repetitive (applesauce in multiple boxes), were things I could easily pick up at the grocery store, and/or were super boring (roasted pecans, applesauce).

Most unethical company ever!- It takes almost 2 months to get your order- A negative review was made on several review boards and when Urthbox found out, they sent a cease and desist letter to remove the comments. The two names from Urthbox were totally made up and the people didn't actually exist.- Urthbox bought stock from a company *Try the World) who went bankrupt. They bought it at a discount, and then sent it to their companies. The small family-owned producers were never paid for their stock and it affected their whole company. Some of the items that Urthbox sent out in their "monthly box" was expired.- Urthbox sent an email stating they had nothing to do with Try The Workd)the bankrupt company, yet they both have the same mailing address.DO NOT BUY FROM URTHBOX! THEY ARE UNSCRUPULOUS, UNETHICAL, AND LIE TO THEIR CUSTOMERS!

Extremely bad experience!
1) I started the subscription early August (August 8th) and the first box was received on 25th Sept --> after 1.5 months. That is way too long a waiting period
2) They automatically renew your subscription without any e-mail or any notification. This makes you feel that they are desperate for customers and will go to any means to extract money from them. Now a days, almost all subscription based companies send you an e-mail a couple of days before the renewal period to notify you or the least they do is drop you a note when they have renewed
3) The only positive thing was that they agreed to return my money when I disputed. However, they could not even see that through. After multiple attempts to send across a check to me (how difficult can that be, right?), they failed (sent it to wrong address the first time and did not correctly process it the second time). Now they have told me that they can't do anything about it and I need to put it up for dispute with my financial institution... Pathetic!

Opt for other services out there. This is not worth it.

I bought two 3 month subscriptions for two different addresses, one for my sister and one for my daughter. My sister got her three boxes, no problem. I got one month and then they stopped. Emails and phone calls followed and the problem was worked out. They offered to gift me 6 additional months after my original subscription ran out. In the mean time, I got hit with the auto renewal for my sister. Then in May, I received 3 boxes shipped to my house, 2 with the same content & 1 with different. Eric from customer service sent me tracking # for the 3 without mailing addresses. So, MORE emails and requested phone calls followed to find out what was going on. They blame it on shipping glitches. BTW- mine was flagged to be manually filled and shipped.
Due to monthly customer service correspondence, I requested a credit for the renewal for my sister's address and walked away from the free gift, They did credit my card and we parted. A pretty frustrating company to deal with if a customer walks away from free boxes.
Either, they have idiots in the shipping department or this company is having major internal issues.
Interesting fact, I found out from one of companies that I received a sample from that this company receives the samples free in return for advertising. The company didn't know how they got ahold of samples because they won't work with them. In closing, if you don't mind monthly phone calls, emails, or headaches sign up! If you want a well run subscription please choose another company.

I love ordering gift boxes for friends and family and have had very good experiences with Brotein Box and Allure Beauty Box to name a few. However, I ordered a Bestowed (now called UrthBox) 3-month gift box as a gift for a friend. Ordered in July and the first box was due to come in August. Had no idea if or when the gift was received because they do not send tracking. Upon contacting them (virtually impossible to reach by phone - they suggest emailing them and it takes 24-48 hours to respond!) they informed me I would need to contact them every month to get tracking. August box was finally received the end of the month. In September, I reached out to again request the tracking info. When they finally sent it - it was tracking info for August! I emailed several times last week and have heard NOTHING. In the meantime, as of October 1 they have conveniently charged me for ANOTHER 3 month subscription! Really?!?!?! I don't even know if my friend has received the SECOND box, much less when he will receive the THIRD one - and they are charging me for ANOTHER 3 months? Tried to call this morning, but can't get a live person. If you leave a message, you are told they will call you back within 24-48 hours. I've now left messages and sent multiple emails and am waiting to hear back. Also calling my bank to report the charges and have them removed. Don't waste your money on this one! A reputable company would have customer service available to respond in a timely fashion.

My son got me three months of urthbox for Christmas. After several attempts to register my son emailed the company and was told they were overwhelmed with orders and to just be patient.
We were finally able to register in February, but then did not received the first shipment until well into April. The shipment was lackluster to say the least. The snack selection was mediocre and most of the items tasted and looked like they had spent some time in a warehouse that was not climate controlled. I had to throw some of the chewier items away because I didn't want to risk breaking a tooth.
Unfortunately for me, there was a holiday special that provided an extra free box of snacks, but they didn't tack on an extra month. Instead they sent me two of the same mediocre heat tainted boxes with the exact same products in them. The following month brought different products, but of the same poor quality and just not very exciting or interesting. I could have gotten any of the products in a fresher state from any one of a hundred stores in my city.
Also, if you order this thinking the snacks are healthy you will be in for a rude awakening.Not especially healthy or even that tasty. My son tried to do something nice and different for me, but I feel bad that he wasted his money on such a poor experience and made sure he saw and sampled what I received.

Ordered a 3 month package as a gift for someone but they received 9 months worth. Deceptive practice of automatic renewal. They claim transparency of this practice but it is inherently deceptive.

The boxes themselves are a nice idea but I had an HORRIBLE experience with this company. They literally scammed me. To start I received a gift code from a friend which I was excited about. I input the code during my check out, weirdly they require you to put down your credit card information so I did because I couldn't redeem my code without that. I checked my bank account a few days later and THEY CHARGED ME $150! Even though I had used a gift code. I had to email back and forth and eventually got refunded. Too add, my shipment information was not recorded after I checked out. Which was not my fault at all because I was not allowed to even go to the next page without writing it down. I had to email back and forth about that as well and finally got it fixed. I was finally happy, UNTIL 6 months later I see a charge for $150 on my credit card. I had absolutely no idea that a gift code resulted in me being stuck in monthly subscriptions. They do not allow to you have a one time offer. I was literally scammed and they refused to refund me. Horrible service, not worth $150 just to get weird snacks I don't even eat.

After several email exchanges, UrthBox agreed to refund my annual fee. As others had mentioned, I didn't actually expect this to happen but, to my surprise, I received a credit on my CC statement.

I ordered on December 9th for my son who is in the army and is a vegan, I thought it would be a nice Christmas present and as it is hard to find vegan snacks, I was excited as was he. The first box didn't arrive until the end of February, and it came to my address. Two of the snacks were tiny bags of unpopped popcorn kernals?! What should I do with this, spend 50.00 on a popcorn machine. I emailed them, and they said they corrected the address. They didn't, I received the second lame box as well (snacks are not the ones reflected on their website.) also came to me, despite the address correction. Customer service Eric needed proof that I did request an address change, and I forwarded him my email exchange with him confirming this. Much to my disappointment I was charged for a renewal, given my son didn'[t receive any boxes, I vigouously fought this. Unscrupulous practices. My son received a box 4 months after I ordered it, and was so disappointed. Others in his squadron receive huge care packages from home, and he received a phone size case worth of inedible snacks. To make matters worse, I notice the next package is being shipped once again to the wrong address. I just want my money back, my son said to donate to Wounded warriors and forget snacks. This is a terrible company

With groceries sky rocketing, its great value for money for healthy snacks. Even their customer support is very responsive. Delivery could be faster.

The boxes are always late. The snacks are tiny and most expire within a couple of months. I received some that expired within 10 days of receiving them. Some snacks didn't have expiration dates and smelled moldy. One month they sent nasal spray- is that a snack? No. Also the customer service is awful.