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Placed an order and charged right away. Supposedly shipped but tracking shows they are still waiting for the order 9 days later. Have sent two emails to customer service and still no response 3 days later. Called and put on hold for 10 minutes then hung up on. Filing a claim with my bank. Will never order from them again.
Tip for consumers:
Charged for but never rec'd order! Customer service is not responding!
Products used:
Have not received my dress!
Pretty incredibly bad customer service. They NEVER answer their advertised customer service phone number. Would not but more than a t shirt from them, if you want to reach a human about a return or denied return, you are out of luck!
Tip for consumers:
don't do business here
Products used:
some of the clothes, but can't reach any humans at this site, they never answer phone!
I placed an order with O'Neill back on April 22nd. On April 26th, the wetsuit was delivered. Unfortunately, the wetsuit had some damage and I had to send it back. O'Neill received the return on May 2nd. Fast forward to today, May 13th. I am still waiting for the refund so I can order a new suit. After reaching out to customer service, I have been told that the return process can take 4 weeks! If that holds true, it will take roughly 6 weeks from initial order to receiving an actual, usable wetsuit. By the time I can order and receive a new wetsuit I won't even need one anymore this year. I've never seen a return process move this slowly. It's insane!
Tip for consumers:
Order way before you are going to actually need the product from the company. Plan on a ridiculously slow return process if anything goes wrong.
Products used:
Wetsuit
Bought a shirt but had to return as too large. Evri confirms return received. 6 weeks later, still no refund.
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