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O'Neill Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and order fulfillment. Customers frequently report delays in shipping and an exceedingly slow return process, often taking weeks to receive refunds. Communication issues are prevalent, with many expressing frustration over unresponsive customer service channels. While there are no notable positive aspects highlighted in the reviews, the overall sentiment indicates a strong dissatisfaction with the company's handling of orders and returns. To improve its reputation, the company should prioritize enhancing customer support responsiveness and streamlining its return and refund processes.
This summary is generated by AI, based on text from customer reviews
Bought a shirt but had to return as too large. Evri confirms return received. 6 weeks later, still no refund.
Placed an order and charged right away. Supposedly shipped but tracking shows they are still waiting for the order 9 days later. Have sent two emails to customer service and still no response 3 days later. Called and put on hold for 10 minutes then hung up on. Filing a claim with my bank. Will never order from them again.
Pretty incredibly bad customer service. They NEVER answer their advertised customer service phone number. Would not but more than a t shirt from them, if you want to reach a human about a return or denied return, you are out of luck!
I placed an order with O'Neill back on April 22nd. On April 26th, the wetsuit was delivered. Unfortunately, the wetsuit had some damage and I had to send it back. O'Neill received the return on May 2nd. Fast forward to today, May 13th. I am still waiting for the refund so I can order a new suit. After reaching out to customer service, I have been told that the return process can take 4 weeks! If that holds true, it will take roughly 6 weeks from initial order to receiving an actual, usable wetsuit. By the time I can order and receive a new wetsuit I won't even need one anymore this year. I've never seen a return process move this slowly. It's insane!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members