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Usability Dynamics Reviews Summary
The company, known for its WordPress plugins and themes, receives mixed feedback from customers. Positive sentiments highlight the quality and functionality of their products, particularly for specific applications like real estate. However, significant concerns arise regarding customer service, with many users reporting poor documentation, lack of accessible support, and high costs for modifications that often do not meet expectations. The overarching sentiment suggests a dissatisfaction with the responsiveness and value of service, leading to recommendations for potential customers to seek alternatives. Overall, while the products are appreciated, the customer service experience detracts from the company's reputation.
This summary is generated by AI, based on text from customer reviews
A previous developer purchased Denali for one specific feature - slideshow for their properties. I have since taken over the development and this is a very poorly documented product. I've muddled my way through things and now it suddenly stopped functioning yesterday. I submitted a request for help in the forum and now I can't even access our account. I have no way to contact anyone and their "technical support" option on the 800 number just says to use the forum. In the meantime I have a very unhappy client.
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