Direct ExpressReviews 307

Lower than Whale Sh_t corporate conglomerate that's RIPPED MILLIONS OF DOLLARS [$$$] from MILLIONS of people receiving SSI & SSA BENEFITS!
ALL CONTRACTS & PROPERTIES associated with COMERICA BANK FROM AUSTIN TEXAS should be OBLITERATED & RAZED from continuing forward. It's a government contracted entity that's lower than...
WHALE SH_T!

Been with them for 7 years now, never have I had a problem with them. Maybe I'm been lucky but nothing to complain about

Customer service is a joke. You can not transfer your money the way you want to. I'm getting rid of this card.

Very shady employees. Card was locked and unable to use for food called in spoke to multiple people from Mexico who hardly spoke English. One guy even told me this was the only job he could get. Funds went missing right after Mexican lady asked me for verification details and tried to get me to give her my actual PIN number!. How this company isn't shut down is unbelievable. The phone reps are illegals in Texas who are locking cards and stealing funds.

Do not bank with Direct Express. They will never answer when you call customer service you will always be disconnected I try calling them several time different hours and still keep getting disconnected. It been 3 week and I still can get in contact with someone.

Please no one use this card they make you hold for three to eight hours then hang up they will disconnect and hang up in your face I had no choice but to give them one star they don't deserve they need to close this company down and to think the government would use such bad people to do business with is a disgrace to our country what is this world coming to

Old card expired. New card can't be activated since phone contact says too busy. Call back... click. Cannot do on phone app. Cannot do on site. So, I am stuck without MY funds. Credit card companies do automated activations. I want my funds. Who can pay bills or groceries or gas when the old card is not valid and the new card is not valid. Makes me think they just want the funds for a few days of building interest. This really stinks. Gold in the mattress folks; gold in the mattress.

My father-in-law's card expired and was never sent a new card. We've been trying to get through to the customer service number for DAYS and the outgoing message just says they are experiencing heavy call volume and hangs up on you. No option to leave a message, stay on hold or receive a call back. And no other means of electronic communication like an email address, fax number or live chat. He depends on this money as his sole income and now cannot access his funds to pay bills. This is a terrible way to treat your tax paying citizens! Social Security won't help either, it's an issue we have to resolve with Direct Express. Very sad and frustrating!

You really do suck you need to release my monies from my social security. Your agent took maters into her own hands. I been going through this for 2 days trying to get through I10 more times. I did every you said to do. You can't just keep my money. You need to let me have access to my monies. Monday morning I will be calling social security. To send me a paper check or another bank. You people do not know what your doing only to hold monies. I need my money to buy food and stuff. But you people are eating. Then I'm calling back again and did what I was suppose and I still don't have access to the card

This institution does nothing to accommodate veterans. They're system has gotten worse! They treat you as a second class citizen, and will not budge to make it right. A veteran should be able to access his account at any time, and your system should not be out of commission for veterans, but not your Comerica clients. Something needs to change!

I would not recommend this card to anyone. You can't get a live person until you follow the prompts, it repeats about 5 times before Customer service comes on. We needed a statement from my account for my Medicare, I was told they would mail it, haven't received it after several attempts, It's now 1 month later and still no mail. Their site is just as bad, you get locked out, it tells you you have the wrong password... unbelievable! Take your money somewhere else.

This is by far the WORST financial institution that I have ever had the misfortune of dealing with! My card is constantly denied, even when there is plenty of money on it. This has left me stranded in the snow when my car broke down and I was unable to charge less than $10.00 to get an uber. I am unable to pay bills because of this issue. And forget calling them, you will never get an answer, no matter what time of what day you try. I have spent a total of over 4 hours on hold at various times on various days of the week trying to get a hold of somebody to resolve this issue. I am transferring my direct deposit over to another card immediately. I advise anybody who is issued this card to transfer over to a different one immediately, it will save you an untold amount of frustration and hassle. The only reason that I am even giving one star is because you have to. I would give negative stars if I could.

If your renewal card is due soon, be aware that since jan 2020 direct express works thru a new bank (Comerica) and your new debit card might not work at atm if you don't call direct express to ask for international opt-in. I called about 10 times in 2 weeks, got a different answer/solution every time or they got the fix wrong. Still waiting for resolution. Very uninformed customer service and level 2.

Someone stole money from my account and Directexpress would not give me money horrible service use a regular bank if you can

As power of attorney for an elderly Spanish-speaking gentleman who is illiterate and has cognitive difficulties, I called on his behalf to ask why a replacement card for his recently expired card had not arrived by mail. Months previously, I was assured a replacement card would be mailed automatically before the card expired. When I called, the Direct Express rep said the company does not recognize power of attorney, does not allow 3-way calls with someone assisting the client, and only deals with clients who can answer security questions themselves. When, after at least 5 hours of hold time over 3 calls and 2 days, the gentleman was finally able to verify his identity to their satisfaction, he was told that he would have to pay $50 for an expedited card. This man on a very modest fixed income had had no access to his own money for a week because of an ERROR BY DIRECT EXPRESS in not sending the replacement card. Without outside assistance, he would not have been able to buy food during that time. Direct Express´s policies are exclusionary, inefficient, infuriating, and utterly unjustifiable, given that many elderly and vulnerable people receive monthly government support distributed to a Direct Express card. Direct Express needs to review and revise its policies. Entities that contract with Direct Express should hold them accountable or move their business elsewhere.

Every month I use this bank it let's me down. They do multiple transactions on my account freeze my account and tell me there is no deadline on when I will receive my funds. This has got to be the worst customers service I have ever seen when dealing with people and their money. There really needs to be an investigation Into this bank.