U.S. Medical Supplies

The most abysmal customer service I have ever encountered. This company is more interested in sending you emails concerning coupons for your next purchase than they are taking care of the purchase at hand. Trying to find out a delivery date is impossible, and twice I was cut off and switched to another number without notice before I was able to posit another question. After leaving a message with Karen, it took her two days to return my call. Week days. At which time I was informed that my order had been cancelled. No effort was made to contact me concerning this. Their excuse, my credit card may have been declined and perhaps the notification was in my junk file. Neither is the case. This company is the most poorly run I have ever encountered. Especially given the fact that we are dealing with products of such expense. So, thanks to them, my Mother will have to wait for her much needed lift chair. Which most certainly will not come from them.

This company redefines good customer service. We are totally satisfied with every aspect from the very first phone call, to ordering, to shipping, to tech support. Your team makes it effortless. Even the used system is like brand new, that is delivering above and beyond what you promised.

Tres, thank you for all your help.

The Karim family.
University Place, WA.

I ordered this chair for my 79 year old Mother. She had a total hip replacement and suffers from arthritis. Her other chair quit working after 11 years of daily use. We wanted another one the same brand. The gentleman I spoke to on the phone to place the order, Taylor, was so very kind and helpful. The chair arrived right when they said it would. It was free curve side delivery. The gentleman who brought it (can't remember his name) was very kind and polite. My sister and I (both in our 50's) got the chair inside and put together in just a few short minutes. It is very quiet and smooth, comfortable too. Thank you for a great product and very knowledgeable employees. And I might add that the price was less than half what we had paid at the pharmacy 11 years ago for the same brand.

I received excellent technical support and recommendation in the ordering process for a lift to be installed on our ancient uneven concrete stairs. The installation instructions themselves were easy to follow. I installed the lift all by myself. Although two people working would have made the operation go faster, it would not have made the installation any easier. Easy is easy, no matter how many people are involved. The lift chair moves at a nice reasonable pace. Need a lift? You'll be happy with what you find here.
Frame - strong and sturdy.
Design - simple and efficient.
Technical support - thorough, knowledgeable, and understanding.
Economy - you get so much more than you pay for.

The sales person was very helpful and the chair arrived as promised with no issues. This is the second char that I have bought for my mother in two different locations. She enjoys both of them very much and I would recommend US Medical supplies to anyone who need a chair for their loved one.

I ordered a stair chair from these folks in September 2016. It didn't get installed until 11/16. Problem after problem. They finally sent some one 4/16 to have it checked out. It was determined that it had been installed incorrectly and had to be replaced. It is 6/16 - still waiting. Save your money and order equipment from a local vendor. Excuse after excuse - horrible customer service. They blame their problems on someone else. Don't waste your time with this company!

A horrendous company to deal with. My diabetes supplies are always delayed by weeks, sometimes month. Truly a disgrace when you consider I need these supplies to live. Every time I'd dealt with them I've had issues and in the past I even had to take the liberty to do their job for them. I'm having delays on my latest order because they are not proactive in asking my doctor for documents until I've already run out of product. Stay away from this company!

So helpful and nice. Go my order done completely and I spent less money than shopping locally (sadly). My chair arrived earlier than expected which gave me much freedom. Product itself is Wonderful and now my hubby wants one. Will shop with them again

Whole experience was great!
Made contact by phone and Dylan could not have been more helpful.
Chair arrived ahead of expectation and in perfect shape. Color and fabric were both right on. Few extra dollars for the massage and heat elements were well worth it.
Assembly was a snap.
From there on it was ease back and relax.

Our insurance company switched our type 1 diabetic supplies to this company in Dec. We still have not received a single item from them. When I call to find out why, they blame the insurance company for not having the correct authorization. I've been round & round for 3 months and it has started to really effect my son, not having his equipment that he needs. I am supposed to be getting a phone call today with a date his equipment will be sent out but I'm not holding my breath.

It takes a long time to receive your product and then 3 weeks after you receive your product they finally decide how much they will charge you for shipping in addition to the $9.99 you pau at check out. And yes as customer service stated shipping is estimated... however their shipping is way over charged. I ordered two items they came separate and I got charged an additional $14.99 3 weeks after with no notice what so ever. Taking in the extra charges, find a website with legit shipping or free shipping

We love the chair, especially how it helps my husband get up. It is so comfortable to sit in and looks great in the brown fabric. The chair came early which surprised us. It was delivered when they said it would be. A neighbor helped us get it set up and ready. Have not had a problem since.

Chair was terrible. Cheaply made was not the right side and only had one pocket. The make it look real nice online but it's junk. Don't make the mistake I did by ordering a chair online. They will take it back but you have to pay 200 fee. So yeah

The stair lift looks good. I just can't get it installed - after I've paid the $500 installation fee!

The first guy backs out on the appointment day (a week ago), saying he's having questions with the company. Now, I'm getting a phone call giving a name to call - but - the caller says, if he doesn't work out - here is a second person to call and he will take care of the installation.

Do I feel safe, concerned, right now - the merchandise (I hope) is top shelf, but the service falls on the floor off the bottom shelf.

I hope to get the $500 back and find my own man (I've already installed the rail on the steps, which, I assume, would be one of the most difficult part and using the most time.

Buying a chair lift online from these people is dangerous. We ordered one brand and got another. The installer came from far away, left having done an appalling job and these sellers would not send them back to make it right. We did not get the three promised covers, nor warranty materials and an acceptable operating manual. The brand provided has an awful open track that is going to require constant maintenance, no backup battery, and it is bottom-of-the-line. The man who sold it to us was simply in it for "a buck". Watch out for this place. They seem far from honorable.

Will not ship Libre Freestyle continuous glucose monitor sensors until 2nd day before current supply runs out. This has resulted in a gap between need and receipt. Unresponsive to questions regarding my purchase of sensor(s) apart from insurance in order to assure my having a sensor available when needed and/or when I will not be home for a few days around the time when they are willing to provide a prescription refill.

Excessive wait time on phone 35 - 55 minutes of hold time per call. Response to every inquiry is "we are waiting for authorization" Most recently, while on hold I contacted my insurance provider to get some answers and the insurance agent was put on hold for over 45 minutes! And thats the provider line! Don't waste time trying to order on line. You submit form and promised a call back. Still waiting!

The right hand has no idea what the left hand is doing. My supplies not shipped on time because they say my insurance hasn't given them authorization, yet they sent me supplies the previous month... this is only my second order... insurance says they have, no idea why they aren't sending... now I'm without supplies. They notify me of this via email AFTER 3 weeks of placing my order. Just getting things set up with this company was such a cluster. Go elsewhere if you can! Fair warning!

The salesman * turned in the measurements late and this delayed our parts from being received by more than 3 weeks, Once we received them, the track was cut to the wrong size and the chair lift could not be installed. We are now waiting for a new track. Our order was prepaid and after many weeks, we still have no chair lift. Terrible customer service and a very disorganized company.

*Personal information redacted by admin

In less than 2 years since the purchase of the "Mobility " Scooter for my uncle, the item has all but quit working. We have replaced the battery twice, replaced fuses and purchased a new charger for the unit, as well as taken exceptional care of the scooter, parking it indoors and covering it on the occasions that it is outdoors. Sadly, my uncle has been left stranded many times. The scooter currently only holds a charge for 15 minutes, despite being fully charged. My uncle just called me a few minutes ago. It is cold and raining and he is stranded again. I am very disapointed with this purchase.

I would not order from this company again. The wait in receiving the order was weeks when I could have gone locally and had the same functional chair delivered and being used within three days. I had to keep contacting the company to find out where the chair was in delivery.

The business model is not client friendly. They build a number of chairs before they are loaded on a truck and sent over a number of states before it is delivered nearby the buyer.

FedEx Freight was going to charge extra for a lift truck for the driver to get the chair off the truck after I had already paid delivery charges.

Want to set up Dextron 6. Gave all my info. First told no charge. Latter told $45 month. Ok understand. Gave my credit card info. To them. Was told it would ship out that day. Four days latter no word. Tried to us there portal to check order never worked. Not surprised. Called again was to I said I would pay later.?
Then told my card was declined. No reason for that so called usaa no charge ever made. I just keeping getting the run around. Called another supplier will have my Dextorn 6 by end of week.
Will never us this company.

I could not find the product locally that I was interested in so I had to depend on the sales representative to give me an honest answer. I was interested in the LC 525L because of its rating for tall people. They offered a footrest extension for an extra fee. Three different times I asked the sales person if the extension came up parallel with the leg rest, or stayed down below it. Each time he assured me that it went out and up, extending the chair. It doesn't (confirmed by a call to the factory) and by observation of my chair. The chair is well built and comfortable, but I was charged for something I cannot use.U.S. Medical is not interested in my problem. Returning it is not an option to me; I need the chair NOW, and I am totally disabled and could not package it up for return if I wanted to.