• U.S. Medical Supplies

U.S. Medical Supplies

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Overview

U.S. Medical Supplies has a rating of 3.7 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with U.S. Medical Supplies most frequently mention lift chair, old mother, and timely manner. U.S. Medical Supplies ranks 5th among Medical Supply Store sites.

  • Shipping
    17
  • Quality
    15
Positive reviews (last 12 months): 0%
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How would you rate U.S. Medical Supplies?
Top Positive Review

“This company redefines good customer service”

Aziz K.
12/28/11

This company redefines good customer service. We are totally satisfied with every aspect from the very first phone call, to ordering, to shipping, to tech support. Your team makes it effortless. Even the used system is like brand new, that is delivering above and beyond what you promised. Tres, thank you for all your help. The Karim family. University Place, WA.

Top Critical Review

“Unable to reach customer service”

John B.
1/29/24

I have been trying for over a month to switch to US Med for insulin pump supplies. Can't reach customer service on the phone. Online chat is almost no help. Now I'm down to 7 days of supplies and the chat says they can't reach my doctor for prescription. How about keeping me in the loop!? I think I made a huge mistake changing suppliers!

Reviews (203)

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customer service (35)
Thumbnail of user roberts52
Texas
1 review
1 helpful vote
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November 25th, 2011

I have Vertigo, even at that it took me say 3 hours to assemble the kit, no problem.
My recycle trash can is overflowing for a few weeks however, ha ha. There are no instructions on how to install the must have optional flag. There is small plug in a tube right next to the saftey tip over wheels on the back. It takes a alen wrench to install it. The metal bracket is not used. Maybe it would be used it the flag were used on a bicycle? In haste I purchased a seat belt at $31. You don't want it.
If it is going to tip over, I want to stand up and stop it. You can also stand up and lift the front over "lips" in the surface, if you do have a running start at them.
I wish the GO GO Ultra X has some springs, or rubber tires. But, the kids in the neighborhood like it the way it is! I should have thought about buying one of these units years ago. Finding someone to drive you around is a real pain.

Thumbnail of user tomm101
Ohio
1 review
3 helpful votes
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July 27th, 2012

I received the stair lift chair within a week of my order. My son and I did the install in about 4 hours due to the instruction gave us a step by step procedure to follow. I would highly recommend this product to anyone looking for a stair lift and US medical for the super service.

Thumbnail of user kathym229
Missouri
2 reviews
0 helpful votes
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April 27th, 2018

My husband and I both have one of these tables by our recliners. Mostly to put our laptops on while we're doing things, and to eat from if we want to. They are easy to put together, and easily height adjustable. After having one, we came back to buy a second one. I really recommend them.

Thumbnail of user robertn18
New York
1 review
1 helpful vote
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January 12th, 2012

I recently purchased a Golden Technology 505M "Lift" Chair. It does everything they advertised well but it tilts instead of lift. I have elevated it on 2x4's but I still need 2 strong people to help me rise when the chair is "Lifted" to it's maximum. If there is some way to trade a degree of tilt for an inch of Lift I'll buy 3 degrees!
Otherwise its fine.

Thumbnail of user devins11
Georgia
1 review
0 helpful votes
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March 9th, 2013

I ordered a Lift Chair from US Medical. I used this site because they had both the largest variety and the best prices of the many sites that I checked. My chair arrived sooner than I expected (less than 1 week) and was exactly as advertised. I am very pleased and would order from US Medical again.

Thumbnail of user ruthr3
California
1 review
1 helpful vote
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November 6th, 2011

Chair is everything the manufacturer said it is! We like it because it is made right hear at home in the USA.It performs well and is comfortable for my wife, for whom it was purchased. It cost a little more than we were going to spend, but after receiving it we are satisfied with the quality and usefulness and comfort.

Thumbnail of user donl8
Maryland
1 review
4 helpful votes
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April 10th, 2012

The Pride lift chair arrived in a timely manner and lived up to expectations. Custom fabric order only took 2 weeks from order placement to delivery. Pretty good. Beware the delivery seem to be "at the curb" only and it's up to you to get the chair inside.

The "personalized service" you supposedly get by ordering via phone versus online is a joke. My order was incorrectly entered. The salesman never responded to my calls to get the order corrected. I finally talked to a different person to get the order corrected. Save yourself the 3% and order online. Don't fall for the "personalized service" lie.

Thumbnail of user karlas1
California
1 review
1 helpful vote
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April 8th, 2013

Purchased a lift chair for my mother. When I called to inquire about status of chair, I was given a number to call regarding the delivery. They gave me another number. Once chair was delivered I was told that white glove service included set up and demo of chair. Not true. Delivery person did not demo chair. Heat and massage not working. I called to inquire about assistance and was provided with the number of the company who built the chair. I called them and when I said I was not provided with demo of chair they said "oh, it doesn't include that - we cannot control what our distributors say to make the sale." Terrible customer service - these people sell you the chair, make false promises and then you are on your own.

Thumbnail of user marilynv
Michigan
1 review
1 helpful vote
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March 2nd, 2012

I have used my tub chair lift several times already. I love it! I have taken off the revolving seat (not because I don't like it, but) because without it I can get farther down in the water. I am happy I can take soaking baths again. I wish my tub were deeper, but I am still happy with what I have. It does help my aching legs.

Thumbnail of user georget159
Georgia
1 review
0 helpful votes
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June 19th, 2017

The "Golden" wheelchair that I purchased has given me the mobility around my house, that my 4 wheeled walker couldn't provide. The wheelchair is easy to use, and more importantly, does not allow me to fall over backwards, as I have a severe "balance" problem.

Thumbnail of user johng518
Wisconsin
1 review
0 helpful votes
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September 13th, 2017

The sales person on the phone was very knowledgeable and helpful. I ordered a lift chair with heat and massage and they said it would take longer. They gave me an accurate timeline and the chair was delivered when anticipated. I had the "white glove" delivery so they delivered it and set it up for my dad without me having to be there. I am very pleased with the whole experience!

Thumbnail of user mattc33
Pennsylvania
1 review
1 helpful vote
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June 30th, 2013

I've had the chair about a month and I am pleased with everything accept the seat cushion gets my rump a little sore by the end of the day/ The service was good and the chair was delivered in a timely manner.

Thumbnail of user jamesl51
Louisiana
1 review
1 helpful vote
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November 7th, 2012

Thank you for your product. The wife and I just came back from a cruise and it took all I had to keep up with her, the last time we went I had to push her in a wheelchair, and she did not enjoy the cruise as much as the last time. Thank you kindly for all you have done for us.

Thumbnail of user bettyw70
Texas
1 review
0 helpful votes
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January 8th, 2018

Very prompt responding to correspondence. The chairs are very comfortable and easy to operate. Shipping was slower than expected due to the holidays and weather, but otherwise very pleased with my purchase.

Thumbnail of user robertt29
Massachusetts
1 review
2 helpful votes
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July 16th, 2013

I purchased a lift chair recently.

The staff was very helpful with all of the chair pricing details and shipping.

We received the chair on the ship date as promised, and the chair quality and performance has been excellent

Thumbnail of user marym1013
Oregon
1 review
1 helpful vote
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September 1st, 2018

The employees are very knowledgeable and extremely helpful. I accidentally used the wrong credit card and they were able and willing to change the order to show the correct credit card. They were also kind enough to let me know as soon as they had changed the card. The chair size fits me perfectly and the color is perfect. Many thanks, Mary M.

Thumbnail of user juliek75
Oregon
3 reviews
0 helpful votes
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January 9th, 2018

I bought this chair for my husband for Christmas and he loves it. He is a disabled veteran and was having problems getting in and out of his recliner. Problem solved!
We were very pleased with the quality of the chair as well as the customer service.

Thumbnail of user daniels1813
Cameroon
6 reviews
3 helpful votes
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October 31st, 2020

I don't want to deal with your company anymore you guys are all fake no products at all so on the other hand l found (ganja-estates.com) and the gave me all the products you guys failed to deliver to me so the are legit and trustworthy

Tip for consumers:
I don’t want to deal with your company anymore you guys are all fake no products at all so on the other hand l found (ganja-estates.com) and the gave me all the products you guys failed to deliver to me so the are legit and trustworthy

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Quality
Thumbnail of user brendaf74
Texas
1 review
1 helpful vote
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March 13th, 2018

I purchased the Golden MaxiComfort 505 Small Lift Chair for my 93 year old mother's birthday. This was the perfect gift because it was comfortable for her small frame. The deilvery was impeccable! The chair arrived with the specified timeframe, one day before her birthday and the delivery men were very nice and professional. This chair is highly recommended for anyone who needs assistance with getting up and sitting down as well and relaxing. I am very happy with the customer service assistance and delivery.

Thumbnail of user leslien40
Utah
1 review
0 helpful votes
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August 7th, 2018

U.S. Medical Supplies was amazing to work with! So helpful in finding the right chair and wonderful customer service! So impressed with the promptness of the arrival of my order and the price was just right!

Thumbnail of user normr3
Arizona
2 reviews
1 helpful vote
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February 27th, 2017

Ordered a non-customized lift chair on Feb. 7,2017. Sales rep promised that it would be delivered by Feb. 19th. As I write this on Fe. 27th, no chair and NO return phone calls from ANY reps as to what's going on with our chair. I even left a message for the Vice-President.

Thumbnail of user carolyns104
Georgia
1 review
1 helpful vote
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January 11th, 2018

The chair is excellent. My dad loves it. The fellow who helped me order it was great. He guided me to the right size and chair. Make sure that you order the right size. My dad is tall so we ordered the larger size and we are glad that we did. The smaller would not lift him to the right position.

Thumbnail of user vickip3
New York
1 review
0 helpful votes
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April 28th, 2013

Dealing with US Medical Supply was extremely easy. Our Rep (Adam Rogers) was very knowledgable in helping choose the right lift chair for me. He explained everything and answered all of my questions. I am on Medicare and Mr. Rogers explained about the forms I would need for Medicare. Not only did he explain them, he e-mailed the forms to me! I would definitely recommend them to anyone in need of Medical equipment.
The only thing I was not impressed with was the delivery company they used. Without getting into specifics, they were not as professional as I would have hoped.

Thumbnail of user williams239
Texas
1 review
1 helpful vote
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May 17th, 2013

Stay away, they promised free in home delivery with a lift chair order. The day of delivery, delivery company wouldn't bring it inside. No one was at the place of delivery who could physically lift the chair inside the premises! Had to refuse delivery. Getting through to customer service thereafter and trying to get a refund has been a nightmare.

Thumbnail of user tinar8
Pennsylvania
1 review
1 helpful vote
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April 24th, 2012

Let me start by stating the lift chair i purchased for my mother (82 yrs young) is perfect for her needs. Now, initially I assumed I paid for setup with the delivery, however I had not. I contacted customer services thinking this was going to be a bad experience, however to my surprise, the rep I spoke with, WITHOUT hesitation assisted me in putting the chair together, which wasn't difficult at all. I would definitely make additional purchases and recommend US Medical Supplies! It was a pleasure working with them... KUDOS:-)

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US Medical Supplies is the largest retailer for lift chairs, stair lifts and wheelchair lifts in the country. Call now to speak with an expert. 1 (800) 790-4792

Company Representative

Thumbnail of user alexp17
Alex P.

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