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UW have stopped supplying electric to my house 4 days before the transfer to my new supplier takes place.
I have phoned uw and been lied to on the phone by their representatives. This is absolutely disgusting and surely illegal to leave someone in a house with no electric supply. Especially going into the winter months.
I asked to make a complaint on the phone and the representative was taking the mick. May I ask what the complaint is? I think the fact of being left with no supply. I'm off to also speak with trading standards and a few newspapers.
Imagine if this was your mother or grandmother they had done this to?
Tip for consumers:
Disgusting customer services
Products used:
Gas and electric
After suffering the lies not getting through and rising prices from British gas i went over last year to Utility Warehouse for the Gas and Electricity,and that was the best move i have ever made.They can be reached by phone they actually answer all calls very fast they listen they help and there website is brilliant to use.I a few weeks ago called them saying could they reduce my standing order as my account is in credit and usage is a bit lower.Not a problem Greg it was done and there just a pleasure to deal with.If you need a honest listening Utility company worth looking at them also they do broadband and mobile phone deals as the more you take out with them the bigger discounts you will get. Also they offer this We love it when our customers join us through word of mouth. So every time you recommend us to a friend, they get money off their bill and we'll give you a £50 referral bonus, which will come off your bill. The more you share, the more you get. Win win. Here is my Link if you want to join up uw.co.uk/ref/customer/FM98RW4
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